Job responsibilities
HOURS PER WEEK 37 hours per week, flexibility is requested to help cover sickness and annual leave
WORK PATTERN- Monday 9 . 5 Tuesday 9 . 5 Wednesday 8.30 5 Thursday 9.30 4.30 & Friday 9.30 . 5.30
RATE OF PAY £12.67 13.67 dependant on experience
REPORTS TO Nurse Manager/Practice Manager
To assist medical personnel in the care of Practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.
A uniform must be worn at all times, which will be supplied by the Practice.
To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team
Duties and Responsibilities
- New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
- NHS Health Checks
- BP monitoring
- Urinalysis
- Phlebotomy
- Assisting with Flu and Pneumococcal vaccination programme
- Provide lifestyle advice to patients making any necessary referrals within the Practice
- Weight monitoring
- Performing spirometry
- Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager
- Ensure sharps bins are ready for collection
- Restocking/maintenance of equipment
- Restocking of clinical areas and consulting rooms
- Administration and professional responsibilities
- Participate in the administrative and professional responsibilities of the Practice team
- Ensure the clinical computer system is kept up to date with accurate details recorded
- Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
- Ensure collection and maintenance of statistical information required for regular and ad hoc reports
- Attend and participate in Practice meetings as required
- Assist in formulation of Practice philosophy, strategy and policy
- Restocking and maintenance of clinical areas and consulting rooms
- To create and send recall letters for clinics
- To assist in seasonal and special projects as requested e.g. flu campaign
- Ordering and display of Health Promotion materials
Management of medical records
Ensure that phlebotomy requests are accurate in advance of each consulting session
Ensure all patient details are recorded in the correct format and in the correct patient record
Management of appointment system
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist
Any other delegated duties considered appropriate to the post
- Driving will be required in this post to enable the HCA to carry out home visits as requested by the practice at either site.
- The employee must hold a full, clean driving licence
SPECIAL REQUIREMENTS FOR THE POST
- An understanding, acceptance and adherence to the need for strict confidentiality
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations
- An understanding and acceptance of ones capabilities and awareness of own limitations
- Ability to work without direct supervision and determine own workload priorities
- Basic keyboard and computer skills
- Flexibility of working hours
- Excellent communication skills
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and
will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.
