Job responsibilities
Duties and Responsibilities to Include:
The duties and responsibilities to be undertaken by
members of the practice administration team may include any or all of the items
in the following list. Duties may be varied from time to time under the
direction of the Practice Manager, dependent on current and evolving practice
workload and staffing levels:
- Inviting patients to appointments
- Monitoring patient attendance
- Rota planning
- Opening and processing of the post
- Scanning, filing and general office duties
- Preparation of the meeting room for external
and internal meetings
- Assigning patient clinical letters to the
appropriate doctors on the scanning
- Photocopying, filing and emailing
- Data inputting
- Updating notice boards on the premises
- Allocating patients results
- Creating photo ID badges for new members of
the team
- Must be able to work on their own or as part
of a team
Confidentiality:
In the
course of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately
- In the performance
of the duties outlined in this Job Description, the post-holder may have access
to confidential information relating to patients and their careers, practice
staff and other healthcare workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, careers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data. The post holder must adhere to all
legislation relating to confidentiality, data protection and access to records.
Health & Safety:
The post-holder will assist in promoting
and maintaining their own and others health, safety and security as defined in
the practice Health & Safety Policy, to include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks. To be responsible for
health and safety according to the Health & Safety Work Act (1974).
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with practice procedures and policies, and current legislation
Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner
which is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training
program implemented by the practice as part of this employment, such training
to include:
Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Attend regular practice
meetings and take part in all training considered to be essential to the role
