Job summary
An opportunity has arisen for an enthusiastic individual to join our friendly and supportive team at Woodcote Medical. The post holder will work primarily in the Administrative Team, but will provide cover and support to the Reception team when needed.
This is a permanent position. The working pattern required is detailed below, however flexibility is required for covering annual leave and sickness absences.
Monday to Friday: 12pm - 6.30pm
Main duties of the job
You should be experienced in delivering excellent customer service, maintaining professionalism, discretion and confidentiality at all times and able to work well under pressure both independently, and as part of a team.
The main duties of the role will be read-coding relevant information into patients' healthcare records, assisting with patient registration and the processing of information in a timely manner.
You will work across our surgeries in Purley and Coulsdon and will provide cover for the Reception team when needed. This will involve greeting and directing patients, booking appointments and assisting patients as required.
Full training will be given but Medical Administration and Receptionist experience in a similar environment would be advantageous.
About us
We are a large, busy practice with 17,700 patients. We have 10 GPs, 2 Nurse Practitioners, a practice Pharmacist, 3 Practice Nurses, 3 HCAs, a wide range of PCN staff and a superb group of highly committed and enthusiastic administrative and reception staff.
We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents Purley and Coulsdon.
Job description
Job responsibilities
Accurately clinically coding data on the clinical system into the patient record
To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician
To report any significant events that occur in relation to document management and participate in any associated learning from incidents
Action all incoming correspondence, emails and mail in a timely manner
Scan patient related documentation and attach scanned documents to patients healthcare records
Process changes to patient registration, deduction of records and new patient registrations
Providing help and advice to patients including the completion of online medical requests and booking of appointments
Covering colleagues shifts in the event of sickness or annual leave.
Job description
Job responsibilities
Accurately clinically coding data on the clinical system into the patient record
To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician
To report any significant events that occur in relation to document management and participate in any associated learning from incidents
Action all incoming correspondence, emails and mail in a timely manner
Scan patient related documentation and attach scanned documents to patients healthcare records
Process changes to patient registration, deduction of records and new patient registrations
Providing help and advice to patients including the completion of online medical requests and booking of appointments
Covering colleagues shifts in the event of sickness or annual leave.
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent
Experience
Essential
- Experience of working in a GP practice
- Ability to work on own and as part of a team
- Ability to prioritise tasks
- Ability to work in a pressurised environment
- Ability to maintain confidentiality
- Good understanding of IT
- Good communication skills in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Desirable
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent
Experience
Essential
- Experience of working in a GP practice
- Ability to work on own and as part of a team
- Ability to prioritise tasks
- Ability to work in a pressurised environment
- Ability to maintain confidentiality
- Good understanding of IT
- Good communication skills in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
