Job summary
An exciting opportunity has arisen to join the friendly and supportive team based at Woodcote Medical. The post holder will work primarily with the Prescriptions Team and also provide administrative support to the wider team as required.
Main duties of the job
The Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients. You will be the main point of contact for enquiries about prescriptions from patients, community pharmacies, and hospitals. A good telephone manner and excellent communication skills are essential, as is experience of issuing repeat prescriptions.
About us
We are a large, busy practice with 17,700 patients. We have 10 GPs, 2 Nurse Practitioners, a practice Pharmacist, 3 Practice Nurses, 3 HCAs, a wide range of PCN staff and a superb group of highly committed and enthusiastic administrative and reception staff.
We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents Purley and Coulsdon.
Job description
Job responsibilities
To process all repeat items of medication sent in by patient using the various protocols in place. This includes email requests, online requests, paper requests
To ensure that all requests are processed within a 48-hour time frame
To liaise with patients, pharmacies, nursing/residential homes, hospitals and other outside agencies regarding queries and requests
To ensure repeat medication is issued in line with Practice protocols, and when queries are raised that they are dealt with in the best way and given to the appropriate personal
To actively encourage patients to reconcile medications to facilitate monthly collections
To input data into the patients healthcare records as necessary
To ensure that any queries on medication are highlighted to the Clinical Pharmacist or the relevant GP
To identify patients requiring a medication review and sent invites to book appointment online
To undertake any other duties which are commensurate with the level and responsibilities of this post-holder
To actively and continuously review all activities and suggest areas for improvement.
Job description
Job responsibilities
To process all repeat items of medication sent in by patient using the various protocols in place. This includes email requests, online requests, paper requests
To ensure that all requests are processed within a 48-hour time frame
To liaise with patients, pharmacies, nursing/residential homes, hospitals and other outside agencies regarding queries and requests
To ensure repeat medication is issued in line with Practice protocols, and when queries are raised that they are dealt with in the best way and given to the appropriate personal
To actively encourage patients to reconcile medications to facilitate monthly collections
To input data into the patients healthcare records as necessary
To ensure that any queries on medication are highlighted to the Clinical Pharmacist or the relevant GP
To identify patients requiring a medication review and sent invites to book appointment online
To undertake any other duties which are commensurate with the level and responsibilities of this post-holder
To actively and continuously review all activities and suggest areas for improvement.
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent
Experience
Essential
- Experience of processing repeat medication requests
- Ability to work on own and as part of a team
- Ability to prioritise tasks
- Ability to work in a pressurised environment
- Ability to maintain confidentiality
- Good understanding of IT
- Good communication skills in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Desirable
- Experience of working in General Practice
- Experience of Emis
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent
Experience
Essential
- Experience of processing repeat medication requests
- Ability to work on own and as part of a team
- Ability to prioritise tasks
- Ability to work in a pressurised environment
- Ability to maintain confidentiality
- Good understanding of IT
- Good communication skills in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Desirable
- Experience of working in General Practice
- Experience of Emis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
