Job summary
We are a busy GP Practice of medium size based in Moreton on the Wirral. We have a list size of 13,250 patients.
We have a well established team which we are looking to enhance further.
The successful applicant must be flexible, be able to work under pressure and enjoy working within a team. A good standard of education and previous experience of working in a GP surgery or in a customer facing role would be adventagious.
Administrator Job Advert
We are looking for a proactive and organised Administrator to join our team. This role is essential in supporting the smooth running of the practice and ensuring effective communication between primary care, secondary care, and wider community services.
Key Responsibilities
Opening, sorting, and scanning incoming post received from secondary care and ensuring it is accurately uploaded to the clinical system.
Acting as a key point of contact between clinical staff in the practice and colleagues in secondary care, hospitals, and other community agencies.
Managing queries efficiently and directing information to the appropriate clinicians or teams.
Ensuring all administrative tasks are carried out accurately and in a timely manner to support high quality patient care.
Maintaining confidentiality and following information governance procedures at all times.
Main duties of the job
Skills & Experience
Strong IT skills, with good working knowledge of Microsoft Office applications including Word and Excel.
Confident using computer systems and able to learn new software quickly.
Excellent communication skills and the ability to work effectively with clinical and nonclinical staff.
High level of attention to detail and the ability to manage a busy and varied workload.
Ability to work both independently and as part of a wider team.
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and courteous manner.
Screening enquiries for the doctors and medical staff.
Updating the surgeries computer system with appointments and personal details.
Accurately collecting updating and maintaining personal details about patients.
Signpost patients to the correct service
Support all clinical staff with general tasks as requested
About us
Moreton Group Practice we have a clinical team consisting of GPs, three ANP's, five practice nurses and three HCA's. They are supported by a large admin team comprising of Medical Secretaries, Medicines Managers and Administrators.
We are a friendly team passionate about providing excellence in care to our patients. We are based over two sites and the role will require working over both. The sites are both within walking distance of each other.
We were rated "Good" at our last CQC inspection. We are high achievers in QOF and other enhanced services.
Moreton Group Practice are also attached to Moreton and Meols PCN who provide additional health professional roles, for instance pharmacists, physiotherapists, paramedics, health & well being coaches and more to our team.
Job description
Job responsibilities
The role is a key position, being first point of call to all patients and visitors. You will be working as part of a medium sized team ensuring that the Care Navigation Team runs smoothly. You will be supported by an Office manager.
This varied role requires the following skills:
- Advising patients of test results
- Possess experience within a customer facing role.
- Have the ability to adapt and manage workload dependent on the priority level
- Answering all incoming calls from patients on a daily basis
- Dealing with any requests from patients face to face
- Issuing prescriptions
- Possess excellent communication skills, both spoken and written
- Have a good understanding of Microsoft office, to include Word
- Have the ability to maintain confidentiality and data security
- Possess some experience within a medical or NHS environment (not essential)
NB: Previous applicants need not re-apply.
Job description
Job responsibilities
The role is a key position, being first point of call to all patients and visitors. You will be working as part of a medium sized team ensuring that the Care Navigation Team runs smoothly. You will be supported by an Office manager.
This varied role requires the following skills:
- Advising patients of test results
- Possess experience within a customer facing role.
- Have the ability to adapt and manage workload dependent on the priority level
- Answering all incoming calls from patients on a daily basis
- Dealing with any requests from patients face to face
- Issuing prescriptions
- Possess excellent communication skills, both spoken and written
- Have a good understanding of Microsoft office, to include Word
- Have the ability to maintain confidentiality and data security
- Possess some experience within a medical or NHS environment (not essential)
NB: Previous applicants need not re-apply.
Person Specification
Qualifications
Essential
- Essential
- Educated to GCSE level or equivalent Mathematics & English (C or above)
- Knowledge and Skills
- Essential
- Excellent written and spoken communication skills
- Experience handling confidential or sensitive information
- Experience with managing incoming post, scanning, and document workflow
Desirable
- The ability to adapt and prioritise according to workload and demand
- Good IT skills, including Microsoft Office
- Friendly and approachable, with the ability to work as part of a team and liaise appropriately with other professionals
- An understanding of the importance of confidentiality and data security
- Flexibility to work shifts and to provide cover for holidays and sickness
- Experience
- Essential
- Some experience within a medical environment, and with customer service would be advantageous.
Person Specification
Qualifications
Essential
- Essential
- Educated to GCSE level or equivalent Mathematics & English (C or above)
- Knowledge and Skills
- Essential
- Excellent written and spoken communication skills
- Experience handling confidential or sensitive information
- Experience with managing incoming post, scanning, and document workflow
Desirable
- The ability to adapt and prioritise according to workload and demand
- Good IT skills, including Microsoft Office
- Friendly and approachable, with the ability to work as part of a team and liaise appropriately with other professionals
- An understanding of the importance of confidentiality and data security
- Flexibility to work shifts and to provide cover for holidays and sickness
- Experience
- Essential
- Some experience within a medical environment, and with customer service would be advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).