Lydden Surgery

Receptionist / Care Navigator

The closing date is 15 September 2025

Job summary

Lydden Surgery has a vacancy for a Medical Receptionist / Care Navigator / Administrator to work approximately 21.5 hours per week across three days. The role involves all aspects of practice reception including care navigation and administrative duties. The candidate must have excellent customer service skills, understand confidentiality and have the ability to confidently follow policies and care pathways in order to achieve positive outcomes for patients. You will be required to work additional hours to cover annual leave and sick leave. Lydden is a kind and supportive working environment which enables all team members to thrive.

Main duties of the job

JOB SUMMARY:

This is a dynamic role which requires a highly motivated person. It involves all aspects of practice reception including care navigation and administrative duties, working in an evolving role within a fast paced environment. The candidate must like a challenge and needs to contribute to our evolving team. The role will involve some Care Navigation (full training will be offered), have excellent customer service skills, understand confidentiality and have the ability to confidently follow policies and care pathways in order to achieve positive outcomes for patients. The ideal candidate will be a strong team player.

They will provide a point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff. To navigate patients following agreed pathways to the most appropriate service or clinician. To provide an excellent administrative and clerical support service to all members of the practice team.

About us

Lydden Surgery is an established practice which moved from River to our current purpose built premises in the picturesque village of Lydden in October 2011. We are a rural dispensing practice.

Our diverse practice team comprises: General Practitioners both Male and Female, Practice Nurses, two Heath Care Assistants, Dispensers, Medical Secretaries, Administrators and Receptionists.

As a team we offer the following services:

Routine bookable appointments with the clinician of your choice,

Same day bookable appointments (for urgent problems unfortunately we cannot offer a choice of clinician for these),

Home visits for housebound patients who cannot attend the practice,

A range of nursing clinics and services such as chronic disease management, blood tests, ECGs, dressings, blood pressure testing, warfarin clinics, hypertension clinics and NHS health checks.

The practice participates in the PCN patient participation group. We have dispensing services, online appointment booking and electronic transfer of prescriptions. Since June 2023 we have implemented Patient Triage all requests for clinical assistance are triaged by the GP led triage team.

There is plenty of free parking on site.

Change

Continue

Date posted

10 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3385-25-0001

Job locations

144 Canterbury Road

Lydden

Dover

Kent

CT15 7ET

Job description

Job responsibilities

Completion of patient triages for those patients who cannot complete online themselves

Care navigation working within Doctor determined guidelines

At the start of day opening premises, switching on all reception systems, following reception procedure for opening the surgery. Any unusual occurrences should be reported to the Practice Manager immediately

Securing premises before leaving, following the reception procedure for closing the surgery, including switching of all lights, closing of windows etc

Answering the telephone within six rings, ensuring that confidentiality is maintained whilst using the telephone

Receiving and processing telephone enquiries

Receiving and recording requests for home visits and messages for and from district nurses, health visitor and midwives, etc

Navigate patients using agreed triage templates and pathways to the most appropriate service or clinician

Booking patient appointments and logging patient requests for phone calls from doctors

Receiving and routing patients on arrival

Filing and extracting patients records and any documents relating to them as necessary

Receive Lloyd George Wallets containing previous medical records for new patients and file

Assisting in other departments when there is a staff shortage

Registration of new patients to include the necessary completion of forms and informing patients of the services we provide

Locating and distributing medical records required for change of address, insurance, etc

Deduct patients and return their medical records for patients leaving the practice

Tidying waiting rooms after surgery, ensuring it is a safe area for patients and children

Ensuring that the reception area is left tidy and ready for use by colleagues

Ensuring colleagues are informed of any unresolved or urgent matters in handover including using tasks and emails to communicate with colleagues not in the building

Attending appropriate training courses as required

Monitor stationery and inform the appropriate person when stocks become low

Ensuring the confidentiality of documents and practice business

Taking delivery of post and parcels/ deliveries and ensuring the relevant person is notified timely

Ensure adequate stocks of new patient registration packs are available

Ensure where possible patients contact details are up to date and accurate

Ensure practice post is delivered to the post office timely

ADMIN

Scanning correspondence

Where required organise clinics and send out invites Maintain such registers and recall systems as required by your department such as for the HPV vaccine/ child immunisations etc

Performing such clerical tasks as may be reasonably requested.

SPECIAL REQUIREMENTS OF THE POST

Ability to self-motivate, organise and prioritise own workload.

An understanding, acceptance and adherence to the need for strict confidentiality

Basic computer skills

Willingness to learn new computer software both clinical and non-clinical

Ability to use own judgement, resourcefulness, initiative and common sense

Excellent communication skills

Polite personal manner when dealing with patients

Understand the importance of clear desk policies