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Island Health

Patient Navigator

Information:

This job is now closed

Job summary

We are growing practice in an ever changing sector. The ideal candidate will have a flexible approach, be able to work on their own initiative and bring a positive attitude to working in a team.

The role includes face to face interaction with service users. They will an excellent telephone manner to deal with the wide range of queries presenting on a day to day basis. They will be required to carry out admin/clerical duties which form an important and much valued part of the running of the organisation.

Main duties of the job

The successful candidate will be required to work at reception and on telephones, actioning the various enquiries from service users and other visitors.

You will be expected to undertake clerical work such as, patient registrations, documents processing, data entry to name but a few.

Please refer to the Job description provided in the supporting documents for the detailed expectation for this role.

About us

We are a growing practice with over 15,000 patients in the dynamic area of Docklands in Tower Hamlets. The practice has a strong connection with the community. We have a supportive team consisting of 10 GP's, 2 Practice Nurse's, 2 HCA's and Patient Navigator team of 11. We support professional development and training inhouse and through external opportunities.

Details

Date posted

01 November 2024

Pay scheme

Other

Salary

£13.15 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3378-24-0005

Job locations

Island Health

145 East Ferry Road

London

E14 3BQ


Job description

Job responsibilities

To provide receptionist/administrative service in an efficient manner for all patients and visitors to the Practice, in order to facilitate effective access to healthcare for patients.

To promote a helpful and supportive image of the practice at all times in line with the Practices commitment to the highest possible standards of patient care.

To carry out general clerical duties and other related delegated duties considered appropriate to the post as directed.

Please refer to Job description.

To contribute to the development of the practices services.

To work as part as a team to ensure reception runs smoothly.

Job description

Job responsibilities

To provide receptionist/administrative service in an efficient manner for all patients and visitors to the Practice, in order to facilitate effective access to healthcare for patients.

To promote a helpful and supportive image of the practice at all times in line with the Practices commitment to the highest possible standards of patient care.

To carry out general clerical duties and other related delegated duties considered appropriate to the post as directed.

Please refer to Job description.

To contribute to the development of the practices services.

To work as part as a team to ensure reception runs smoothly.

Person Specification

Experience

Essential

  • - Customer service
  • - Computer Literate
  • -Excellent telephone manner

Desirable

  • - Working in a GP practice
  • - Experience with software systems such as Emis, eRS, Microsoft packages.

Qualifications

Essential

  • English and Maths GCSE A to C
  • 1 year experience of working in a health care setting

Desirable

  • Experience in Primary Care Setting Experience of EMIS web Knowledge of local area
  • Bilingual
Person Specification

Experience

Essential

  • - Customer service
  • - Computer Literate
  • -Excellent telephone manner

Desirable

  • - Working in a GP practice
  • - Experience with software systems such as Emis, eRS, Microsoft packages.

Qualifications

Essential

  • English and Maths GCSE A to C
  • 1 year experience of working in a health care setting

Desirable

  • Experience in Primary Care Setting Experience of EMIS web Knowledge of local area
  • Bilingual

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Island Health

Address

Island Health

145 East Ferry Road

London

E14 3BQ


Employer's website

https://islandhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Island Health

Address

Island Health

145 East Ferry Road

London

E14 3BQ


Employer's website

https://islandhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Michelle Farrington

islandhealth.admin@nhs.net

02073631111

Details

Date posted

01 November 2024

Pay scheme

Other

Salary

£13.15 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A3378-24-0005

Job locations

Island Health

145 East Ferry Road

London

E14 3BQ


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