Job summary
We are looking for a Deputy Practice Operations Manager who is passionate
about making a difference in healthcare and thrives in a fast-paced,
busy environment. We have large reception teams at each our four sites,
and we are looking for a team player to support our Practice Operations Manager
to drive quality and communication. We pride ourselves at MVP on our
flexible and supportive environment where your ideas are valued, and your
growth is encouraged. If you're ready to bring your ideas and expertise to the
role, we would love to hear from you!
Interview date: 9th April 2025
Main duties of the job
The Deputy Practice Operations Manager will provide day-to-day
support to the Practice Operations Manager and operations of the practice, to
ensure that we consistently provide a safe, effective and high-quality service
to our patients.
This role requires a self-motivated, innovative, and dynamic
individual capable of managing the efficient day-to-day running of a large multi-site
GP practice while supporting the Practice Operations Manager in achieving our
objectives.
Hours of Employment: 37.5 hours / week, 0700 start Monday - Friday
Responsible to: Practice Operations Manager
About us
Manor View Practice has a rich, long history of over 100 years serving the local communities of Bushey and Watford. We have recently taken over management of Theobald Medical Centre in Borehamwood (July 2022) and Pathfinder Practice in South Oxhey (April 2023).
Manor View Practice strives to deliver high quality, safe and compassionate care to all their patients.
The surgery is a long-established General Practice, providing a quality family doctor service for all their patients in Borehamwood, Bushey, South Oxhey and Watford.
We are committed to working with our patients in a supportive and courteous manner, while aiming to provide the highest quality healthcare.
Job description
Job responsibilities
Key Responsibilities:
- Clinic Management - Monitor appointment availability daily and work closely with the GP Partner Lead to adjust clinics and appointments in response to planned and unplanned changes in staffing numbers and/or to meet demand.
- Reception Tasks Monitor and action EMIS reception task inbox daily. Ensure timely response to clinicians and patients, and that appropriate tasks are signposted.
- Oversee day-to-day IT systems and equipment queries to ensure business as usual
- Handle online patient complaint responses, comments, and escalated queries. Keep a log of all comments and responses and identify trends and/or actions we might take to address concerns.
- Responsible for our MVP email inboxes responding to queries and/or signposting internally as required.
- Run MVPs seasonal vaccine campaigns working with the Business Operations Manager to organise clinics and resources, as required
- Responsible for all site compliance checks fire, water and security - working with the Business Operations Manager to organise and report on all regular checks, escalating issues and taking action as required.
- Provide support and guidance to all reception leads and teams; ensuring that they always adhere to policy and procedure
- Deputise for the Practice Operational Manager in their absence
People
- Support staff development, providing guidance and direction, ensuring reception staff are up to date with mandatory training.
- Supporting the recruitment and retention of staff.
- Act as a role model to lead, monitor, motivate and inspire the teams.
Job description
Job responsibilities
Key Responsibilities:
- Clinic Management - Monitor appointment availability daily and work closely with the GP Partner Lead to adjust clinics and appointments in response to planned and unplanned changes in staffing numbers and/or to meet demand.
- Reception Tasks Monitor and action EMIS reception task inbox daily. Ensure timely response to clinicians and patients, and that appropriate tasks are signposted.
- Oversee day-to-day IT systems and equipment queries to ensure business as usual
- Handle online patient complaint responses, comments, and escalated queries. Keep a log of all comments and responses and identify trends and/or actions we might take to address concerns.
- Responsible for our MVP email inboxes responding to queries and/or signposting internally as required.
- Run MVPs seasonal vaccine campaigns working with the Business Operations Manager to organise clinics and resources, as required
- Responsible for all site compliance checks fire, water and security - working with the Business Operations Manager to organise and report on all regular checks, escalating issues and taking action as required.
- Provide support and guidance to all reception leads and teams; ensuring that they always adhere to policy and procedure
- Deputise for the Practice Operational Manager in their absence
People
- Support staff development, providing guidance and direction, ensuring reception staff are up to date with mandatory training.
- Supporting the recruitment and retention of staff.
- Act as a role model to lead, monitor, motivate and inspire the teams.
Person Specification
Experience
Essential
- Experience in general practice.
- Experience in EMIS Web, Accurx, and other relevant software systems is desirable.
- Excellent people and IT skills.
- Proven experience of managing / leading teams.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
Person Specification
Experience
Essential
- Experience in general practice.
- Experience in EMIS Web, Accurx, and other relevant software systems is desirable.
- Excellent people and IT skills.
- Proven experience of managing / leading teams.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
