Medical Secretary

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Typing letters, reports and associated documentation as required
• Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Managing all enquiries in an effective manner
• Maintaining an accurate referrals database
• Actioning all incoming email
• Processing calling letters as requested
• Scanning patient related documentation and attaching scanned documents to patients healthcare records
• Inputting data into the patients healthcare records as necessary
• Processing referrals using the electronic referral system (ERS)
• Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• Coding data on the clinical IT system
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• Managing all administrative queries as necessary
• Carrying out system searches as requested
• Maintaining a clean, tidy, effective working area at all times
• Supporting all clinical staff with general administrative tasks as requested.

Other Duties

A Medical Secretary may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners will not be unreasonably refused.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting as a medical secretary

Desirable

• Experience of administrative duties

Personal qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated

Qualifications

Essential

• Educated to GCSE in Mathematics and English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care
• Level 3 trained in Medical Terminology

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Clinical IT system user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manor View Practice

Address

Theobald Medical Centre

121 Theobald Street

Borehamwood

Hertfordshire

WD6 4PT

Employer's website

https://manorviewpractice.co.uk/ (Opens in a new tab)