Job responsibilities
Marazion Surgery
MEDICAL RECEPTIONIST
We are looking for a cheerful, conscientious and adaptable person to
join our team.
Applicants should possess
GCSE Grade C or equivalent in English and Mathematics and have a good level
of general education together with previous reception experience. Candidates must have computing/keyboard
skills and be able to work as part of a team and on their own initiative. Excellent communication skills and a
confident telephone manner, common sense, a willingness to learn and the ability
to remain calm under pressure are essential attributes of any applicants. Previous experience as a Medical Receptionist
in a General Practice would be advantageous.
Flexibility is essential
to this post.
Benefits
include optional pension and uniform provision.
REHABILITATION OF OFFENDERS
ACT: This post is exempt from the Rehabilitation of Offenders Act 1974.
Should you be offered the post it will be subject to a DBS Disclosing and
Baring check before the appointment is confirmed. This will include
details of cautions, reprimands, final warnings, as well as convictions.
WORKING
TOWARDS EQUAL OPPORTUNITIES
Job Description:
TITLE: MEDICAL RECEPTIONIST
GRADE: Salary negotiable, depending upon experience
HOURS
OF WORK: 37.5 hours per week
DEPARTMENT: Reception
RESPONSIBLE
TO: Practice Manager / Deputy Practice
Manager
Job Summary:
The Receptionists provide efficient and effective support within the
Practice. The primary role is to
receive and assist patients, making appointments, dealing with all enquiries
and problem-solving; to liaise with the multi-disciplinary team and patients as
regards the smooth uneventful running of all clinics. A calm, confident telephone manner,
excellent communication skills, knowledge of General Practice and the NHS, as well
as good IT skills to input data, is essential to this post. The post-holder will provide cover for
colleagues in such times as annual leave or sickness. This is a demanding job and at times
stressful.
Main Duties and Responsibilities:
COMMUNICATION:
1)
To
ensure communications between the patients, clinicians and other agencies are
of a high standard.
2)
To
maintain effective communication with all members of the clerical team, to
ensure that any problems arising are resolved efficiently and effectively
3)
To
ensure confidentiality is maintained at all times
4)
To
attend regular Departmental Meetings, and other meetings as requested
RECEPTION:
5)
To
receive, advise and direct patients, visitors and members of staff who attend
the Practice
6)
To
book clinic appointments and record outcomes in accordance with departmental
procedure
7)
To
monitor appointment/clinic activity levels advising medical staff and
management of potential problems
8)
To
act promptly upon incoming telephone calls in a professional manner, including
working on the main switchboard
9)
To
liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses,
and Dispensers, to ensure the efficient and uneventful running of clinics on a
daily basis
10)
To
liaise with patients to ensure the efficient running of clinics
11)
To
take accurate and detailed messages, and ensure that all are dealt with by the
end of the day
12)
To
give out test results to patients, following practice guidelines
13)
To
deal with all emergency patient attendances, including responding to panic
alarms and locating emergency medical equipment
14)
To
provide information and basic medical advice, following protocols, to patients
and their carers
15)
To
signpost or navigate patients to appropriate services
16)
To
process incoming correspondence, particularly by email and online
consultations.
ADMINISTRATION:
17)
To
maintain efficient filing systems, both paper and computer based
18)
To
ensure the prompt distribution of all incoming mail, including scanning and
assigning to patients computerised medical records
19)
To
check all stores and orders as they arrive on the premises and ensure the
administrator is informed
20)
To
maintain pending lists for specialist clinics
21)
To
ensure Medical Records procedures are followed
22)
To
maintain and update the literature and equipment cupboard on a regular basis
and inform the Administrator to reorder
23)
To
arrange patient transport, as routine or urgent, by ambulance or car
TECHNICAL:
24)
To
maintain and update information on the computer systems as required
25)
To
maintain and update computerised audit data
26)
To
maintain and update the demographic details provided by patients
TRAINING/EDUCATION:
27)
To
be familiar with the location of relevant policy and guidance material and
aware of their contents
28)
To
participate in appraisal and relevant developmental activities including
mandatory training
29)
To
assist with the induction and training of new staff and any work experience
students
30)
To
attend annual first aid and basic life support training including use of
defibrillator
MANAGERIAL INSTRUCTIONS:
31)
To
ensure all procedures are adhered to for each task
32)
To
maintain the highest standards of safety by working with due regard to systems
of work, fire orders and all health and safety legislation
33)
To
ensure that fire alarms and panic buttons are tested at regular intervals and
maintained
34)
To
ensure the safety of patients and staff within the Practice is adhered to at
all times by carrying out periodic risk assessments of the working area
35)
To
provide cover for colleagues in times of annual leave or sick leave
36)
To
be fully conversant with and maintain standards of conduct and dress to sustain
the public confidence
37)
To
use all resources efficiently and effectively
38)
To
ensure security of Practice premises at all times
39)
Any
other duties which may be necessary following discussion with the Practice
Manager
