Dispenser

Job description

Job responsibilities

Marazion Surgery

DISPENSER

We are looking for a cheerful, conscientious and adaptable person to join our dispensing team.

Applicants should possess: NVQ2 Dispensing skills or equivalent; computer-literacy; excellent communication skills; confident telephone manner; and the ability to remain calm under pressure. Training is provided for a suitable applicant. This post is available for full-time or part-time hours, with some flexibility to work daytime and evening hours. Flexibility to cover annual leave or sick leave is essential.

Benefits include optional NHS Superannuation Pension Scheme and uniform provided.

REHABILITATION OF OFFENDERS ACT: This post is exempt from the Rehabilitation of Offenders Act 1974. Should you be offered the post it will be subject to a DBS Disclosing and Baring check before the appointment is confirmed. This will include details of cautions, reprimands, final warnings, as well as convictions.

WORKING TOWARDS EQUAL OPPORTUNITIES

Job Description:

REPORTS TO: Dispensary Supervisor / Practice Manager

HOURS: up to 37.5hrs/week

Job Summary:

The post-holder will project a positive and friendly image to dispensary patients and other visitors, and deal with queries in a professional, courteous and efficient way.

Assist in the preparation and dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.

Duties & Responsibilities:

• Dealing with telephone enquiries and synchronising medication requests for patients
• Printing Dosett box prescriptions
• Entering weekly medication reviews on the computer for each doctor
• Dealing with Electronic Transfer of Prescriptions (ETP)
• Deal with any patient queries written in the black notebook by colleagues in Dispensary
• Sort old prescriptions that have been removed from the shelves as they have not been collected by patients
• Medication reconciliation
• Completing DRUMS
• Counting prescriptions
• Preparing prescriptions for the PPA at the end of each month
• Ordering bags, bottles, labels and other sundries
• Putting medications away
• Stock rotation at the end of each month
• Reviewing protocols within the Department

• Dispensing acute prescriptions.
• Dispensing repeat prescriptions requests received by telephone calls, by fax, by e-mail, by website, from the outlying villages and those delivered to the surgery.
• Updating patients repeat screens on Doctors instructions.
• Dispensing private prescriptions.
• Dispensing blacklisted prescriptions, pricing and recording them.
• Checking colleagues dispensing.
• Dosett box packaging and checking Dosett boxes.
• Ensuring the Dispensary area remains clean and tidy.

• Handing out prescriptions and collecting charges when appropriate.
• Liaising with medication delivery service.
• Taking prescription repeats over the telephone and at the patients hatch.
• Generating prescriptions.
• Collecting private charges for blacklisted medications, vaccines and holiday prophylactic medication.
• Completing backs of prescriptions.
• Sorting, stamping, and endorsing prescriptions.
• Processing and bundling prescriptions for the Prescription Pricing Authority.

• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered and recording generic details.
• Being responsible for the receipt and recording of controlled drugs.
• Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.

• Assist with training of Trainee Dispensers.
• Undertake Dispensary Review of Medicines with patients.
• Participate in ongoing and ad hoc audits.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Please note that this position requires a standing position for long periods.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• NVQ2 in Dispensary in General Practice is the minimum qualification required for this position. If not already held, enrolment on this course will be required within three months of commencing employment and completion of the qualification expected within an agreed reasonable timeframe.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Achievement of the Dispensary Services Quality Scheme.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Desirable

• NVQ2 Dispensing skills or equivalent.
• Computer-literate; excellent communication skills; confident telephone manner; and the ability to remain calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marazion Surgery

Address

Marazion Surgery

Gwallon Lane

Marazion

Cornwall

TR17 0HW

Employer's website

https://www.marazionsurgery.com/ (Opens in a new tab)