Job responsibilities
SECRETARIAL DUTIES
1. Provide Secretarial support to the doctors within the Practice
2. Type referral via audio equipment and pass to the doctors for signing, ensuring urgent requests are dealt with on the same day.
3. Send referral letters through the Choose and Book system, E Referral
4. Complete referral forms as per instructions from the doctor
5. Photocopying as required
6. Keep workstation tidy at all times
7. Any other delegated duties considered appropriate to the post.
RECEPTION DUTIES
1. Understand and maintain confidentiality at all times
2. Answer the telephone as priority and deal with appropriately.
3. Make appointments with GPs Nurses asking appropriate questions to ensure appropriate appointment length and time is offered.
4. Receive incoming calls, deal with patients general queries at reception desk, record messages for GPs and Nurses
5. Open premises and restore telephone lines/close surgery and set alarm in the evening
6. Prepare repeat prescriptions using the computer.
7. Pass on unresolved queries to a colleague when leaving at lunchtime or evening
8. Ensure Paers (Check-In system) is set up for the surgery
9. Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals.
10. Have knowledge of all office procedures and fulfil any of these duties when required
11. Deal with requests for registration, explain registration protocol and make appointment for new patient check.
12. Deal with Temporary Registration
13. Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests.
14. Book emergency ambulance at GP request.
15. Collect non NHS fees, record and produce receipt for patient/carer.
16. Follow protocol for preparation of acute and repeat prescriptions
17. Deal with outgoing mail.
18. Lock and unlock premises and set (un-set) alarm system
19. Awareness of Health and Safety of self and others
Confidentiality
1.In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation
to their health and other matters.
They do so in confidence and have the right to expect that staff
will respect their privacy and act appropriately
2.In the performance of the duties outlined in
this Job Description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and
other healthcare workers. They may
also have access to information relating to the practice as a business
organisation. All such information
from any source is to be regarded as strictly confidential, whilst in post
and following cessation of post.
3.Information relating to patients, carers, colleagues,
other healthcare workers or the business of the practice may only be
divulged to authorised persons in accordance with the practice policies
and procedures relating to confidentiality and the protection of personal
and sensitive data.
Health & Safety
1.The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
Policy
2.Using personal security systems within the
workplace according to practice guidelines
3.Identifying the risks involved in work
activities and undertaking such activities in a way that manages those
risks
4.Making effective use of training to update
knowledge and skills
5.Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards
6.Reporting potential risks identified.
7.To ensure that safe systems of work are
practiced and that the agreed health and safety policies are carried
out.
8.To be aware of the responsibility of every
employee to have regard for safety for him or herself and others at work
in the health and safety at work act
9.To be conversant to with the practice fire
regulations
Equality and Diversity
1.Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
2.Respecting the privacy, dignity, needs and beliefs of patients,
carers and colleagues
3.Behaving in a manner which is welcoming to and of the individual,
is non-judgmental and respects their circumstances, feelings priorities
and rights.
Personal/Professional Development
1.Participation in an annual individual performance
review, including taking responsibility for maintaining a record of own
personal and/or professional development
2.Taking responsibility for own development, learning
and performance and demonstrating skills and activities to others who are
undertaking similar work.
3.Training requirements will be monitored by yearly
appraisal. Personal development will be encouraged and supported by the
Practice. It is the individuals responsibility to remain up to date with
recent developments within the practice and the NHS.
4.Participate in the education and training of
students of all disciplines and the induction of all members of the practice
staff where appropriate
5.It will be necessary to attend various Practice
meetings as requested. The only reason for not attending will be annual or sick
leave
Quality
1.Alert other team members to issues of quality and risk
2.Assess own performance and take accountability for own actions,
either directly or under supervision
3.Contribute to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance
the teams performance
4.Work effectively with individuals in other agencies to meet
patients needs
5.Effectively manage own time, workload and resources.
Communication
1.Communicate effectively with other team members
2.Communicate effectively with patients and carers
3.Recognise peoples needs for alternative methods of communication
and respond accordingly.
Contribution to the Implementation of Services
1.Apply practice policies, standards and guidance
2.Discuss with other members of the team how the policies, standards
and guidelines will affect own work
3.Participate in audit where appropriate.