Medical Receptionist in Patient Services

Job summary

Are you are an experienced medical receptionist looking for a new challenge? Have you previously worked for an NHS organisation? Are you someone completely new to general practice but have transferable skills and would like the chance to train in this very hectic but rewarding role? We really want to hear from you!

Due to our list size growing and the practice getting busier, we are looking to recruit an additional receptionist to work in our very friendly and efficient Patient Services Team here at Imeary Medical Group for 26.5 hours per week. Based in our purpose-built building at Stanhope Parade, your hours would be:

Monday 8.00am-6.30pm (one hour lunch break)

Tuesday 8.00am-12.30pm

Wednesday 8.00am-5.00pm (one hour lunch break)

Thursday DAY OFF

Friday 8.00-1.00pm

We open one Saturday per month for Enhanced Access and you would be on the rota to work one Saturday every 5 months. You must be available to work overtime as required where usually one months' notice is given.

You must be available to work the hours stated above which are not subject to change (please do not apply if you cannot commit to these working hours).

The successful candidate will be friendly, confident, resilient, flexible, have well developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web would be desirable but not essential.

Main duties of the job

Please see the job description for details of the main duties of the role, but note our 'practice beliefs' below.

-We wish to provide a patient-focused, friendly, efficient service

-We want to try and help patients, team members & our NHS colleagues at all times

-We promote an inclusive working environment

-We believe in booking the right appointment with the right clinician (asking questions in the right way & offering alternatives and signposting to more appropriate services)

-We promote a child-friendly environment & attitude. We encourage a no fear, comfortable environment for children as we wish to create & nurture future practice/patient relationships from a young age

-We're always willing to help. We do not want to be obstructive or seen to be creating barriers for patients

-We like todays work done today (whenever possible).

-We don't believe in asking patients to ring back tomorrow; we strive at all times to try & deal with their query at the time.

-We've created & try to maintain a positive, friendly environment to work in.

-We've created & work hard to maintain good relationships with patients & other agencies (ICB, Trusts, PCNs, Community Teams etc). We're lucky to have a helpful, friendly & sympathetic team who work hard to maintain good relationships with each other, our patients & the wider team & we continue to build upon our good reputation.

-The safety and well-being of our team is extremely important & we do not tolerate anyone abusing our staff

About us

Imeary Medical Group is a very friendly, forward-thinking, digitally motivated GP Practice with 4,400+ patients situated in South Shields, very close to good transport links, schools, independent shops & businesses.

We aim to provide excellent clinical care to our patients within a supportive, sustainable environment for our team. We are part of Primary Care Network South, delivering services to patients in the close surrounding area, as well as the whole of South Tyneside.