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Receptionist

Parkview Surgery

The closing date is 16 May 2025

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Job summary

We are looking for a highly motivated Receptionist with good interpersonal and communication skills to join our busy and friendly team. The role is very busy and the ability to multi task is essential.

This role is to cover 8 months maternity leave initially however may lead to a permanent position.

We are looking for someone who can join our team as soon as possible.

Previous NHS experience would be an advantage but not necessary.

Previous applicants need not apply.

Interviews will be held w/c 17th May 25

Main duties of the job

  • Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Undertake general office and reception duties including front desk, telephone and email.
  • Liaise with outside agencies
  • Support colleagues and be a team player
  • Respect confidentiality and data protection rules
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Prioritizing
  • Organization
  • IT skills ( Word, Excel, Outlook)
  • Efficiency and professionalism
  • Initiative and problem-solving
  • Reliable
  • Attention to detail
  • Excellent written, verbal and interpersonal communication skills
  • Excellent customer service skills
  • Multitasking

About us

Our patient population is around 7,000 patients, just outside the town centre of Cleckheaton.

We are a forward-looking practice which offers high quality care. We are also a SystmOne practice.

The post is 36 hours per week.

Hours of work will be 8-6 Mon, Wed, Thu & Fri with a 1 hour lunch break.

NHS Pension

Parking at the rear of the building and close transport links with Bus station directly opposite the surgery, train station 5 min walk and 5 min off M62 Jct 26.

PLEASE NOTE WE ARE UNABLE TO ACCOMMODATE SCHOOL HOURS

Flexibility for staff sickness and holiday cover is essential.

Please be advised that early application is recommended due to the potential demand for the position.

Date posted

30 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

8 months

Working pattern

Part-time

Reference number

A3362-25-0001

Job locations

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


Job description

Job responsibilities

You will be responsible for the general administrative duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

You will be responsible for providing a full administrative service.

Job description

Job responsibilities

You will be responsible for the general administrative duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

You will be responsible for providing a full administrative service.

Person Specification

Experience

Essential

  • * IT literate
  • *Commitment to learn and enhance your skills in providing quality care.
  • *Commitment to learn and enhance your interpersonal and communication skills
  • * Administrative experience

Desirable

  • * Experience of working within a Primary Care setting
  • * SystmOne experience
  • * Coding knowledge (CTV3/SNOMED)
  • * Summarising knowledge

Qualifications

Essential

  • Must be a UK resident and have the right to work in the UK
Person Specification

Experience

Essential

  • * IT literate
  • *Commitment to learn and enhance your skills in providing quality care.
  • *Commitment to learn and enhance your interpersonal and communication skills
  • * Administrative experience

Desirable

  • * Experience of working within a Primary Care setting
  • * SystmOne experience
  • * Coding knowledge (CTV3/SNOMED)
  • * Summarising knowledge

Qualifications

Essential

  • Must be a UK resident and have the right to work in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkview Surgery

Address

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


Employer's website

https://www.parkviewsurgerycleckheaton.nhs.uk (Opens in a new tab)

Employer details

Employer name

Parkview Surgery

Address

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


Employer's website

https://www.parkviewsurgerycleckheaton.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Karen Auty

manager.parkviewsurgery@nhs.net

01274399484

Date posted

30 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

8 months

Working pattern

Part-time

Reference number

A3362-25-0001

Job locations

Parkview Surgery

Cleckheaton Health Centre

Greenside

Cleckheaton

West Yorkshire

BD19 5AP


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