Job summary
The post holder will support the practice operationally and
form part of the management and operational team. They will be dynamic, efficient and proactive
and undertaking a range of duties to appropriately facilitate and enhance day
to day working for all staff and the practice as a whole. They will work closely with the Practice Manager and partners to deliver high quality care and excellent
customer service to patients. They will
help create and work to dedicated practice polices, protocols and procedures in
relation to efficient and effective processes and help to ensure excellent
communication across the practice at all times.
They will be reactive to issues and take steps to help resolve these
quickly.
Main duties of the job
EMIS
appointment book oversight and management.
Supporting
the data extraction, verification and reporting requirements of QoF, PMS
contract, locally contracted services and enhanced services.
Monitoring
and addressing the needs of GP Appointment Data using Ardens, GPAD, Apex and others
Assisting
with management of the practice website
Supporting
the ongoing management of the PPG and any work such as patient surveys
Management
and update of PCSE portal
Oversight
and management of all workflow areas
Addressing complex IT issues, system upgrades and implementation, providing training
to staff
Supporting
the Practice Manager with HR including recruitment, staff appraisals, performance, training and so on.
Ensuring
all items logged to GP Team Net are kept up to date and addressed within
required timescales (eg alerts, significant events, policies, premises)
Addressing
initial complaints and responding appropriately following investigation
Support the Practice Manager when required incl attending meetings
Supporting
the Ops lead with reactive IT issues incl laptops and smartcard management
Establishing
and updating EMIS templates, protocols and searches
Please refer to the full JD and person spec attached to this advert for all information.
About us
Manor Practice provides primary care services to a patient
population of 12,500 patients based across 2 sites within Wallington. The
Practice is currently experiencing rapid growth and is undergoing a transition
period having not long ago merged with another practice.
Manor Practice is a friendly, well organised and thriving Practice
that benefits from a growing patient list size. The GP partners are dedicated
to providing the highest standard of care to their patients and are supported
by an excellent team of salaried GPs, ANPs, nurses, HCAs, Clinical Pharmacist, management/operational team, receptionists and administrators.
We also work closely with a number of
other PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches,
Social Prescribing Link Workers and Mental Health Practitioners.
The Practice is an active member of the Wallington Primary
Care Network and is previously rated as Good by the Care Quality Commission. We are a forward thinking practice, who
appreciates the need for good work/life balance, supervision and support. Our
local Training Hub ensures our staff have access to excellent training and
development opportunities. We also
support the provision of local services and we currently host some of the
extended access services at one of our sites.
Job description
Job responsibilities
Key Tasks and Responsibilities
EMIS
appointment book oversight and management
Supporting
the data extraction, verification and reporting requirements of QoF, PMS
contract, locally contracted services and enhanced services
Monitoring
and addressing the needs of GP Appointment Data using Ardens searches, GPAD
database and Apex database.
Assisting
with management and updates to the practice website
Supporting
the ongoing management of the PPG and any relevant work such as patient surveys
etc
Management
and update of PCSE portal in all areas required
Oversight
and management of all workflow areas, supporting admin as required
Addressing
more complex IT issues, system upgrades and implementation, providing training
to staff as required
Supporting
the Practice Manager with elements of HR including recruitment, set up of new
staff and removal of leavers, training needs and day to day management (when
suitably trained and knowledgeable to do so)
Ensuring
all items logged to GP Team Net are kept up to date and addressed within
required timescales (eg alerts, significant events, policies, premises)
Addressing
initial complaints and responding appropriately following investigation,
liaising with others as required
Deputising
for the Practice Manager on an as required basis both within the practice and
externally incl local meetings and forums
Supporting
the Ops lead with reactive IT issues incl laptops and smartcard management.
Establishing
and updating EMIS templates, protocols and searches on an as required basis.
This list is not
exhaustive and there may be other requirements of this role as required by the
Practice Business Manager and/or Partners.
Other responsibilities within the organisation:
Awareness of and compliance with all relevant
practice policies/guidelines
Using appropriate templates and protocols to
ensure the correct summarising, recording and read coding of patient records
Participating in the support and training of
medical, nursing and PA students.
Supporting other staff as needed and in order to
meet all required targets.
Attending and contributing to MDT and practice
meetings.
Supporting the provision of enhanced services
that meet the needs of the practice and local population and maximise income
streams to the practice.
Undertake additional training in order to provide
such services as required.
Meeting timescales and deadlines for audits and
written returns to ensure that the practice meets quality standards and
receives the designated funding.
Supporting the review and response to any
complaints or significant events as needed.
Job description
Job responsibilities
Key Tasks and Responsibilities
EMIS
appointment book oversight and management
Supporting
the data extraction, verification and reporting requirements of QoF, PMS
contract, locally contracted services and enhanced services
Monitoring
and addressing the needs of GP Appointment Data using Ardens searches, GPAD
database and Apex database.
Assisting
with management and updates to the practice website
Supporting
the ongoing management of the PPG and any relevant work such as patient surveys
etc
Management
and update of PCSE portal in all areas required
Oversight
and management of all workflow areas, supporting admin as required
Addressing
more complex IT issues, system upgrades and implementation, providing training
to staff as required
Supporting
the Practice Manager with elements of HR including recruitment, set up of new
staff and removal of leavers, training needs and day to day management (when
suitably trained and knowledgeable to do so)
Ensuring
all items logged to GP Team Net are kept up to date and addressed within
required timescales (eg alerts, significant events, policies, premises)
Addressing
initial complaints and responding appropriately following investigation,
liaising with others as required
Deputising
for the Practice Manager on an as required basis both within the practice and
externally incl local meetings and forums
Supporting
the Ops lead with reactive IT issues incl laptops and smartcard management.
Establishing
and updating EMIS templates, protocols and searches on an as required basis.
This list is not
exhaustive and there may be other requirements of this role as required by the
Practice Business Manager and/or Partners.
Other responsibilities within the organisation:
Awareness of and compliance with all relevant
practice policies/guidelines
Using appropriate templates and protocols to
ensure the correct summarising, recording and read coding of patient records
Participating in the support and training of
medical, nursing and PA students.
Supporting other staff as needed and in order to
meet all required targets.
Attending and contributing to MDT and practice
meetings.
Supporting the provision of enhanced services
that meet the needs of the practice and local population and maximise income
streams to the practice.
Undertake additional training in order to provide
such services as required.
Meeting timescales and deadlines for audits and
written returns to ensure that the practice meets quality standards and
receives the designated funding.
Supporting the review and response to any
complaints or significant events as needed.
Person Specification
Qualifications
Essential
- Educated to grade C O Level of equivalent standard
- A commitment to ongoing personal development
- All mandatory training up to date
Desirable
- Leadership and/or management diploma or certificate
Other knowledge and skills
Essential
- Ability to use own initiative
- Work independently and as part of an MDT
- Excellent time management skills
- Ability to work under pressure and prioritise own workload
- Adaptability to a fast pace and rapidly changing environment
Desirable
- Good working knowledge of GMS/PMS contracts and QoF
Experience
Essential
- Experience of working in a healthcare setting
- Strong communication skills
- Efficient and organised
- Good team working and leadership skills
- Strong IT skills and knowledge
- Proactive and hard working
Desirable
- Experience of working in primary care
- Experience of general practice IT and system, incl EMIS web, docman, ERS, AccuRx, Apex, GPAD, PCSE
General
Essential
- Flexibility
- Excellent personal presentation
- Commitment to equal opportunities
- Reliable and punctual
- DBS clear
- A valid UK driving licence and own car to facilitate travel between sites as required
Person Specification
Qualifications
Essential
- Educated to grade C O Level of equivalent standard
- A commitment to ongoing personal development
- All mandatory training up to date
Desirable
- Leadership and/or management diploma or certificate
Other knowledge and skills
Essential
- Ability to use own initiative
- Work independently and as part of an MDT
- Excellent time management skills
- Ability to work under pressure and prioritise own workload
- Adaptability to a fast pace and rapidly changing environment
Desirable
- Good working knowledge of GMS/PMS contracts and QoF
Experience
Essential
- Experience of working in a healthcare setting
- Strong communication skills
- Efficient and organised
- Good team working and leadership skills
- Strong IT skills and knowledge
- Proactive and hard working
Desirable
- Experience of working in primary care
- Experience of general practice IT and system, incl EMIS web, docman, ERS, AccuRx, Apex, GPAD, PCSE
General
Essential
- Flexibility
- Excellent personal presentation
- Commitment to equal opportunities
- Reliable and punctual
- DBS clear
- A valid UK driving licence and own car to facilitate travel between sites as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
