Job summary
A new and exciting opportunity has arisen for an accomplished and highly motivated senior manager to join this established and respected medical practice operating from two sites in Wallington.
Salary is dependent on experience and skills but as a guide benchmarked against Agenda for Change Outer London HCAS band 7-8a, with room for salary negotiation for an exceptional candidate.
Full time / Flexible working hours / part time may also be considered.
Candidates must be conscientious, provide dynamic leadership and have the passion, integrity and initiative to drive success.
Previous NHS or Practice management experience is essential.
Leadership skills, a sound knowledge and demonstrable competency in all aspects of business management, including; finance, HR, IT and strategic planning also important.
You will be supported by a comprehensive team many of whom have vast general practice experience and including an Assistant Practice Manager and GP Partners one of whom is also experienced in Practice Management.
Main duties of the job
The
successful candidate will be responsible for the efficient and safe operational
management of the Practice, including strategic planning, human resources, premises management, patient
service delivery, information technology, clinical governance, quality and
performance management and health and safety.
You will also have the vision, willingness and drive to adapt to NHS targets and changes within a profitable, efficient working environment.
You will be expected to hold regular practice and staff meetings and attend multi-disciplinary meetings together with external meetings.
About us
Manor Practice is a GP Practice providing primary care
services to a patient population of 12,400 patients based across 2 sites within
Wallington.
Manor Practice is a friendly, well organised,
thriving, training Practice, that benefits from a growing patient list size.
The GP partners are dedicated to providing the highest standard of care to their
patients and are supported by an excellent team of salaried GPs, physicians
associates, nurses, pharmacists, receptionists and administrators.
The Practice thrives on a closely knitted team and the Practice Manager
is integral in leading the team and interacting with all members of
staff both clinical and non-clinical.
The Practice is an active member of the Wallington
Primary Care Network and is rated as Good by the Care Quality Commission. One of the current sites is also home to several of the PCN extended access hub services accessed by patients across the Borough.
Job description
Job responsibilities
Tasks and Responsibilities
The
Practice Manager will be expected to be able to respond
to Practice requirements as and when they arise, demonstrating the ability to
work under pressure and plan strategically whilst coping with day-to-day
problems.
The following is the list of tasks and
responsibilities expected from the Practice Manager:
Human
Resources
- Demonstrate strong management
skills in HR
- Evaluate and identify personnel
requirements, select and recruit staff.
- Lead and support all staff.
- Prepare and undertake a system of
annual appraisals and personal development plans, set objectives, identify
and implement training and development needs.
- Monitor and evaluate performance of
the team against objectives, identify and manage change.
- Assess and improve the development
of teams and individuals.
- Produce and update Job
Descriptions, issue Contracts of Employment and be conversant with all
relevant aspects of Employment Law.
- Assist the Partners with all
grievance, disciplinary issues and manage staff absence rates.
Patient Service Delivery
- Ensure compliance with patient
confidentiality at all times, in line with current legislation.
- Facilitate, promote and support the
Patient Participation Group.
- Oversee, maintain and continue to develop the
patient appointment system, reviewing access requirements at regular intervals.
- Supervise the organisation of
surgery timetables, rotas Locum and holiday cover to ensure the required
levels for access requirements are achieved at all times.
- Ensure adequate staffing levels are
maintained across the team.
- Take a strategic approach to the development
of new patient services.
- Ensure all patient information is
accurate, easily accessible and kept-up-to-date.
- Provide and manage an effective
in-house complaints procedure.
- Contribute to the development of
new patient services.
- Ensure patient involvement and
engagement with practice goals.
Strategic
Planning
- Responsible for assessing &
implementing new directives and monitoring arrangements..
- Planning to ensure that the
Practice complies with all Care Quality Commission legislation.
- Responsible for pro-active
assessment & implementation of new health policies, and monitoring
outcomes.
- Responsible for production of
information and audits required by the practice, the NHS and other
organisations.
- Management of the Practice risk
register.
Information
Technology
- Plan and manage changes or developments to IT systems.
- Oversee training for all new
technology as required.
- Responsibility for ensuring the Practice complies with the Information Governance Framework.
- Ensuring that appropriate system documentation
is maintained and staff are aware of support pathways when problems occur.
- Purchase and maintain both computer
and medical equipment to enable the day-to-day running of the practice.
Practice
Organisation
- Ensure that the Practice delivers all
services in line with the NHS contractual obligations.
- Manage the tracking, reporting and
delivery of outcome based services, i.e. Quality and Outcomes Framework
(QOF), Key Performance Indicators (KPI).
- Contribute to Practice strategy,
research and develop ideas, formulate objectives.
- Evaluate performance of Practice
team against objectives, identify and manage change.
- Promote the Practice at external
meetings / workshops and maintain up to date knowledge of NHS
developments. These meetings may be
during the day or in the evenings, including Partners, Practice, Practice
Manager Forums, SWL ICB & PCN meetings.
- Develop and maintain effective
communication both within the Practice and with all relevant outside
agencies, with close liaison with SWL ICB and PCN colleagues.
- Maintain overall responsibility for
administration, ensuring it remains effective and efficient.
- Convene meetings, prepare agendas
and ensure distribution of minutes ensuring that actions are documented
and fulfilled.
- Develop Practice policies, protocols and procedures, review
and update as required.
- Be responsible for significant event and adverse incident reporting and ensuring reporting and actions are completed and records maintained.
Premises,
Health & Safety, Equipment and Purchasing
- Ensure premises are cleaned and
maintained, with adequate security and fire protection. Negotiate maintenance contracts as
required.
- Assist in the assessment and
evaluation of accommodation requirements.
Co-ordinate any future developments. .
- Develop and review Health &
Safety policy and procedures, in line with current legislation and ensure
compliance.
- Arrange adequate insurance cover
including Employers and Public Liability.
- Research and advise on the purchase
of equipment, drugs and supplies to ensure affordability and that these are all claimed appropriately when they should.
- Maintain responsibility for stock
levels, maintenance of equipment and service contracts.
- Liaison with other tenants in the
building .Represent the Practice at the Tenants committee.
Job description
Job responsibilities
Tasks and Responsibilities
The
Practice Manager will be expected to be able to respond
to Practice requirements as and when they arise, demonstrating the ability to
work under pressure and plan strategically whilst coping with day-to-day
problems.
The following is the list of tasks and
responsibilities expected from the Practice Manager:
Human
Resources
- Demonstrate strong management
skills in HR
- Evaluate and identify personnel
requirements, select and recruit staff.
- Lead and support all staff.
- Prepare and undertake a system of
annual appraisals and personal development plans, set objectives, identify
and implement training and development needs.
- Monitor and evaluate performance of
the team against objectives, identify and manage change.
- Assess and improve the development
of teams and individuals.
- Produce and update Job
Descriptions, issue Contracts of Employment and be conversant with all
relevant aspects of Employment Law.
- Assist the Partners with all
grievance, disciplinary issues and manage staff absence rates.
Patient Service Delivery
- Ensure compliance with patient
confidentiality at all times, in line with current legislation.
- Facilitate, promote and support the
Patient Participation Group.
- Oversee, maintain and continue to develop the
patient appointment system, reviewing access requirements at regular intervals.
- Supervise the organisation of
surgery timetables, rotas Locum and holiday cover to ensure the required
levels for access requirements are achieved at all times.
- Ensure adequate staffing levels are
maintained across the team.
- Take a strategic approach to the development
of new patient services.
- Ensure all patient information is
accurate, easily accessible and kept-up-to-date.
- Provide and manage an effective
in-house complaints procedure.
- Contribute to the development of
new patient services.
- Ensure patient involvement and
engagement with practice goals.
Strategic
Planning
- Responsible for assessing &
implementing new directives and monitoring arrangements..
- Planning to ensure that the
Practice complies with all Care Quality Commission legislation.
- Responsible for pro-active
assessment & implementation of new health policies, and monitoring
outcomes.
- Responsible for production of
information and audits required by the practice, the NHS and other
organisations.
- Management of the Practice risk
register.
Information
Technology
- Plan and manage changes or developments to IT systems.
- Oversee training for all new
technology as required.
- Responsibility for ensuring the Practice complies with the Information Governance Framework.
- Ensuring that appropriate system documentation
is maintained and staff are aware of support pathways when problems occur.
- Purchase and maintain both computer
and medical equipment to enable the day-to-day running of the practice.
Practice
Organisation
- Ensure that the Practice delivers all
services in line with the NHS contractual obligations.
- Manage the tracking, reporting and
delivery of outcome based services, i.e. Quality and Outcomes Framework
(QOF), Key Performance Indicators (KPI).
- Contribute to Practice strategy,
research and develop ideas, formulate objectives.
- Evaluate performance of Practice
team against objectives, identify and manage change.
- Promote the Practice at external
meetings / workshops and maintain up to date knowledge of NHS
developments. These meetings may be
during the day or in the evenings, including Partners, Practice, Practice
Manager Forums, SWL ICB & PCN meetings.
- Develop and maintain effective
communication both within the Practice and with all relevant outside
agencies, with close liaison with SWL ICB and PCN colleagues.
- Maintain overall responsibility for
administration, ensuring it remains effective and efficient.
- Convene meetings, prepare agendas
and ensure distribution of minutes ensuring that actions are documented
and fulfilled.
- Develop Practice policies, protocols and procedures, review
and update as required.
- Be responsible for significant event and adverse incident reporting and ensuring reporting and actions are completed and records maintained.
Premises,
Health & Safety, Equipment and Purchasing
- Ensure premises are cleaned and
maintained, with adequate security and fire protection. Negotiate maintenance contracts as
required.
- Assist in the assessment and
evaluation of accommodation requirements.
Co-ordinate any future developments. .
- Develop and review Health &
Safety policy and procedures, in line with current legislation and ensure
compliance.
- Arrange adequate insurance cover
including Employers and Public Liability.
- Research and advise on the purchase
of equipment, drugs and supplies to ensure affordability and that these are all claimed appropriately when they should.
- Maintain responsibility for stock
levels, maintenance of equipment and service contracts.
- Liaison with other tenants in the
building .Represent the Practice at the Tenants committee.
Person Specification
Qualifications
Essential
- GCSE- Grade A to C in Maths and English
Desirable
- Educated to degree level, or equivalent
- Hold a relevant management qualification
Experience
Essential
- Experience of working in a management role
- HR experience eg conducting appraisals and measuring staff performance
- Extensive IT experience
- Experience in General Practice
Person Specification
Qualifications
Essential
- GCSE- Grade A to C in Maths and English
Desirable
- Educated to degree level, or equivalent
- Hold a relevant management qualification
Experience
Essential
- Experience of working in a management role
- HR experience eg conducting appraisals and measuring staff performance
- Extensive IT experience
- Experience in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
