Auckland Surgery

Operations Manager

This job is now closed

Job summary

We are looking for an Operations Manager, who is team focussed, with excellent communication and organisation skills, to manage the day to day operational aspects of the practice.

The postholder will support the partners in providing high quality patient care to our 8,000 patients and promote staff wellbeing.

Experience of working in general practice is preferred but we welcome applications from managers with transferable skills, particularly IT, HR and compliance.

Main duties of the job

The Operations Manager manages the admin team and the day to day operational aspects of the practice, assisting with HR, CQC compliance and premises management.

About us

We are a friendly, supportive team with 3 GP Partners, and an experienced administrative team.

Our CQC rating is Good (2022).

Date posted

05 April 2025

Pay scheme

Other

Salary

£40,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3354-25-0000

Job locations

Auckland Surgery

84A Auckland Road

Croydon

London

SE19 2DF

Job description

Job responsibilities

a) Manage the admin team and the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Deal with practice IT system issues, including compliance with the Data Security Protection Toolkit (DSPT).

c) Work with the partners to ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

d) Assist with HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

e) Manage the significant event and complaints processes, in line with current legislation and guidance.

f) Liaise with the outsourced finance company on supplier invoice and payroll queries.

g) Keep up to date with developments and changes within primary care.

h) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

i) Manage contracts and maintenance for services and equipment.

j) Ensure practice policies and procedures and maintained and updated as necessary.

k) Ensure on-going CQC compliance.

l) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

m) Facilitate relevant meetings and maintain an up-to-date action plan.

n) Support the management of the Patient Participation Group.

o) Manage estates and facilities, including health and safety aspects and risk assessments.

Job description

Job responsibilities

a) Manage the admin team and the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Deal with practice IT system issues, including compliance with the Data Security Protection Toolkit (DSPT).

c) Work with the partners to ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

d) Assist with HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

e) Manage the significant event and complaints processes, in line with current legislation and guidance.

f) Liaise with the outsourced finance company on supplier invoice and payroll queries.

g) Keep up to date with developments and changes within primary care.

h) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

i) Manage contracts and maintenance for services and equipment.

j) Ensure practice policies and procedures and maintained and updated as necessary.

k) Ensure on-going CQC compliance.

l) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

m) Facilitate relevant meetings and maintain an up-to-date action plan.

n) Support the management of the Patient Participation Group.

o) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Qualifications

Essential

Good standard of education

Experience

Essential

Experience of managing teams
Experience of managing compliance and meeting standards/targets

Desirable

Experience of working in general practice
Experience of CQC requirements
Experience of HR functions and processes

Person Specification

Qualifications

Essential

Good standard of education

Experience

Essential

Experience of managing teams
Experience of managing compliance and meeting standards/targets

Desirable

Experience of working in general practice
Experience of CQC requirements
Experience of HR functions and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Auckland Surgery

Address

Auckland Surgery

84A Auckland Road

Croydon

London

SE19 2DF

Employer's website

https://www.aucklandsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Auckland Surgery

Address

Auckland Surgery

84A Auckland Road

Croydon

London

SE19 2DF

Employer's website

https://www.aucklandsurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Lynn Delaney

lynn.delaney@nhs.net

Date posted

05 April 2025

Pay scheme

Other

Salary

£40,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3354-25-0000

Job locations

Auckland Surgery

84A Auckland Road

Croydon

London

SE19 2DF

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