Job summary
Skerne Medical Group has an exciting opportunity for an experienced Medical Secretary to join our practice team.
The successful candidate will ideally have experience of working within a primary care setting having excellent interpersonal, written and verbal communication skills and be able to work in a fast-paced environment.
The role would suit someone with the following skills and qualities:
- Excellent communication skills
- Polite and friendly attitude
- Able to work under pressure
- Be flexible and reliable
- Good knowledge of IT systems, previous knowledge/use of SystmOne
- Ability to work as part of a team or independently
The suitable candidate will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team, working closely with the GPs and Nurse Practitioner to provide support in a timely manner. The role requires you to process information, both electronic and hard copy, in line with required timescales, liaise with the external agencies such as secondary care and community service providers in accordance with practice policies, including the use of the electronic referral service (ERS).
Main duties of the job
As a Medical Secretary, you will be required to undertake the following core duties:
- Provide an efficient typing service as required, this includes letters, reports, patient referrals, minutes of meetings and associated documentation to a high quality and accurate manner
- Process dictations from the practice nominated software
- Respond and act upon tasks created within SystmOne
- Process requests for information such as SAR, Solicitors letters, insurance forms etc.
- Liaise with patients and external agencies regarding referrals
- Process referrals using ERS (electronic referral system)
- Manage all enquiries in and effective and efficient manner, dealing with any queries from patients and external agencies
- Proficient use of email
- Input data into patient records as and when necessary
- Produce meeting agendas and take accurate and timely minutes of such meetings
- Be adaptable and willing to take on new tasks
- Maintain administrative systems to enable written or computer information is accessible and secure
- Supporting all clinical staff with general administrative support as requested
About us
Skerne Medical Group is a rural practice
registered with the Care Quality Commission. The practice provides services to
around 16,200 patients from three locations: Harbinson House in Sedgefield,
Carroll House in Trimdon Colliery and Beveridge House in Fishburn.
We area well-established training
practice providing high standards of patient focused care. Our practice
team consists of 8 GP Partners, 4 Salaried GPs and 4 Clinical
Practitioners who are supported by an extensive experienced nursing team
along with a full complement of management and administrative staff who all
play a part in striving to provide the best possible healthcare for our
patients.
Job description
Job responsibilities
The suitable candidate will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team, working closely with the GPs and Nurse Practitioner to provide support in a timely manner. The role requires you to process information, both electronic and hard copy, in line with required timescales, liaise with the external agencies such as secondary care and community service providers in accordance with practice policies, including the use of the electronic referral service (ERS).
Main duties of the job
As a Medical Secretary, you will be required to undertake the following core duties:
- Provide an efficient typing service as required, this includes letters, reports, patient referrals, minutes of meetings and associated documentation to a high quality and accurate manner
- Process dictations from the practice nominated software
- Respond and act upon tasks created within SystmOne
- Process requests for information such as SAR, Solicitors letters, insurance forms etc.
- Liaise with patients and external agencies regarding referrals
- Process referrals using ERS (electronic referral system)
- Manage all enquiries in and effective and efficient manner, dealing with any queries from patients and external agencies
- Proficient use of email
- Input data into patient records as and when necessary
- Produce meeting agendas and take accurate and timely minutes of such meetings
- Be adaptable and willing to take on new tasks
- Maintain administrative systems to enable written or computer information is accessible and secure
- Supporting all clinical staff with general administrative support as requested
Job description
Job responsibilities
The suitable candidate will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team, working closely with the GPs and Nurse Practitioner to provide support in a timely manner. The role requires you to process information, both electronic and hard copy, in line with required timescales, liaise with the external agencies such as secondary care and community service providers in accordance with practice policies, including the use of the electronic referral service (ERS).
Main duties of the job
As a Medical Secretary, you will be required to undertake the following core duties:
- Provide an efficient typing service as required, this includes letters, reports, patient referrals, minutes of meetings and associated documentation to a high quality and accurate manner
- Process dictations from the practice nominated software
- Respond and act upon tasks created within SystmOne
- Process requests for information such as SAR, Solicitors letters, insurance forms etc.
- Liaise with patients and external agencies regarding referrals
- Process referrals using ERS (electronic referral system)
- Manage all enquiries in and effective and efficient manner, dealing with any queries from patients and external agencies
- Proficient use of email
- Input data into patient records as and when necessary
- Produce meeting agendas and take accurate and timely minutes of such meetings
- Be adaptable and willing to take on new tasks
- Maintain administrative systems to enable written or computer information is accessible and secure
- Supporting all clinical staff with general administrative support as requested
Person Specification
Experience
Essential
- Experience of working as a professional secretary
Desirable
- Experience working as a medical secretary within a GP Practice or other healthcare setting
Personal Qualities
Essential
- An understanding, acceptance and adherence for strict confidentiality
- Polite and confident
- Motivated and forward thinker
- Sensitive and empathetic
- Ability to work under pressure and to deadlines
- Flexible
- High levels of integrity and loyalty
Qualifications
Essential
- Educated to GCSE level or equivalent
- OCR/RSA Stage 3 typing or equivalent
Desirable
- GCSE Mathematics and English (Grade C or above)
- AMPSAR qualification
Knowledge and Skills
Essential
- Excellent communication skills (written and verbal)
- Polite telephone manner
- Accurate with attention to detail and high standards of work
- Strong IT skills
- Effective time management
- Good problem solving skills and analytical skills
- Ability to follow policies and procedures
- Ability to work as part of a team and autonomously
- Strong interpersonal skills
Desirable
Person Specification
Experience
Essential
- Experience of working as a professional secretary
Desirable
- Experience working as a medical secretary within a GP Practice or other healthcare setting
Personal Qualities
Essential
- An understanding, acceptance and adherence for strict confidentiality
- Polite and confident
- Motivated and forward thinker
- Sensitive and empathetic
- Ability to work under pressure and to deadlines
- Flexible
- High levels of integrity and loyalty
Qualifications
Essential
- Educated to GCSE level or equivalent
- OCR/RSA Stage 3 typing or equivalent
Desirable
- GCSE Mathematics and English (Grade C or above)
- AMPSAR qualification
Knowledge and Skills
Essential
- Excellent communication skills (written and verbal)
- Polite telephone manner
- Accurate with attention to detail and high standards of work
- Strong IT skills
- Effective time management
- Good problem solving skills and analytical skills
- Ability to follow policies and procedures
- Ability to work as part of a team and autonomously
- Strong interpersonal skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
