Job summary
Job Description
The role of the Reception Team Leader is to be responsible for the leadership and supervision of the Patients Support team, ensuring all reception and administration duties are performed efficiently and professionally and to the required standard, meeting the objectives of Vida Healthcare. This being face to face, verbally on telephone or written through various electronic systems.
They will ensure all reception service areas of the Practice continue to run smoothly. There may be certain elements of the role that are delegated on a permanent basis, but this will be site specific and subject to change.
You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.
We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commit equality-of-service delivery.
Main duties of the job
Please see attached Job Description ............................................................................................................................................................................................................................................
About us
Vida Healthcare is one of Norfolks largest and most successful General Practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
Job description
Job responsibilities
Please see attached Job Description ............................................................................................................................................................................................................................................
Job description
Job responsibilities
Please see attached Job Description ............................................................................................................................................................................................................................................
Person Specification
Experience
Essential
- Knowledge and Experience
- Experience of reception and/or secretarial work
- Have good standard of written and spoken English.
- IT literate able to produce MS Word documents and very basic Excel Spread Sheets.
- Dealing with Patients / customers
- Good keyboard skills
Desirable
- Up to date awareness of the NHS (desirable).
- Previous experience of working in a busy customer facing environment is required. Experience of this in a GP Surgery is preferable.
- NVQ or formal qualification in Customer Care (desirable).
- Administration Qualification at NVQ 3 (desirable)
Experience
Essential
- Knowledge and Experience
- Experience of reception and/or secretarial work
- Have good standard of written and spoken English.
- IT literate able to produce MS Word documents and very basic Excel Spread Sheets.
- Dealing with Patients / customers
- Good keyboard skills
Desirable
- Up to date awareness of the NHS (desirable).
- Previous experience of working in a busy customer facing environment is required. Experience of this in a GP Surgery is preferable.
- NVQ or formal qualification in Customer Care (desirable).
- Administration Qualification at NVQ 3 (desirable)
Qualifications
Essential
- Required:
- Educated to GCSE level, or two years working experience.
- Entry level knowledge of emails, Microsoft products.
- Ability to work effectively with others.
- Excellent organisational, time management, communication skills, and attention to detail.
- Ability to work with highly confidential information.
Desirable
- Preferred:
- Team management of small team
- Previous Medical terminology training.
- Previous experience using SystmOne.
- Entry level knowledge of emails, Microsoft products.
- Previous experience of working within the NHS
Person Specification
Experience
Essential
- Knowledge and Experience
- Experience of reception and/or secretarial work
- Have good standard of written and spoken English.
- IT literate able to produce MS Word documents and very basic Excel Spread Sheets.
- Dealing with Patients / customers
- Good keyboard skills
Desirable
- Up to date awareness of the NHS (desirable).
- Previous experience of working in a busy customer facing environment is required. Experience of this in a GP Surgery is preferable.
- NVQ or formal qualification in Customer Care (desirable).
- Administration Qualification at NVQ 3 (desirable)
Experience
Essential
- Knowledge and Experience
- Experience of reception and/or secretarial work
- Have good standard of written and spoken English.
- IT literate able to produce MS Word documents and very basic Excel Spread Sheets.
- Dealing with Patients / customers
- Good keyboard skills
Desirable
- Up to date awareness of the NHS (desirable).
- Previous experience of working in a busy customer facing environment is required. Experience of this in a GP Surgery is preferable.
- NVQ or formal qualification in Customer Care (desirable).
- Administration Qualification at NVQ 3 (desirable)
Qualifications
Essential
- Required:
- Educated to GCSE level, or two years working experience.
- Entry level knowledge of emails, Microsoft products.
- Ability to work effectively with others.
- Excellent organisational, time management, communication skills, and attention to detail.
- Ability to work with highly confidential information.
Desirable
- Preferred:
- Team management of small team
- Previous Medical terminology training.
- Previous experience using SystmOne.
- Entry level knowledge of emails, Microsoft products.
- Previous experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
