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Acorn Group Practice

Operations Manager

Information:

This job is now closed

Job summary

We have an exciting opportunity available for a Part Time Operations Manager to join the Management Team at a friendly and welcoming GP Practice in Twickenham on a permanent basis.

The ideal hours would be three full days - Tuesday, Wednesday and Friday but exact hours can be discussed for the right candidate. The candidate must be able to work on Fridays though.

Main duties of the job

You will be working closely alongside the Practice Manager to effectively manage the day to day operations of the practice to make sure it runs smoothly and efficiently for its diverse patient population!

Previous management experience within the NHS/ GP Surgery setting is desirable. General management skills, customer skills and HR knowledge essential.

About us

Acorn Group Practice is looking to recruit an experienced, committed and enthusiastic Operations Manager to join its team!

This is a fantastic opportunity to join a well-established two partner practice in Richmond/Twickenham, with a supportive Practice Manager, clinical and admin team.

Salary is negotiable, depending on skills and experience, and the position will be for part time hours, exact hours to be discussed but working Fridays essential.

Details

Date posted

18 December 2023

Pay scheme

Other

Salary

Depending on experience Depending on management experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3339-23-0008

Job locations

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Job description

Job responsibilities

The Operations Manager will be responsible for:

- Supporting and leading the day to day operations of the Practice.

- Providing leadership and guidance to the team and making sure they are following correct policies and procedures.

- Overseeing QOF analysis and actioning tasks as appropriate.

- Ensuring the appointment book is effectively operated and liaising with clinicians or any gaps.

- Implement compliant systems for CQC.

- Undertaking audits for the purposes of improving functionality for staff and patients alike.

- Working closing alongside and deputising for the PM when necessary.

- Maintaining accurate HR records for staff members.

- Actioning sickness procedure and holiday requests where necessary.

- Undertaking staff appraisals alongside the PM.

- Dealing with patient complaints.

- Confidently lead Practice meetings where necessary - these include all staff meetings, clinical meetings and management meetings.

Job description

Job responsibilities

The Operations Manager will be responsible for:

- Supporting and leading the day to day operations of the Practice.

- Providing leadership and guidance to the team and making sure they are following correct policies and procedures.

- Overseeing QOF analysis and actioning tasks as appropriate.

- Ensuring the appointment book is effectively operated and liaising with clinicians or any gaps.

- Implement compliant systems for CQC.

- Undertaking audits for the purposes of improving functionality for staff and patients alike.

- Working closing alongside and deputising for the PM when necessary.

- Maintaining accurate HR records for staff members.

- Actioning sickness procedure and holiday requests where necessary.

- Undertaking staff appraisals alongside the PM.

- Dealing with patient complaints.

- Confidently lead Practice meetings where necessary - these include all staff meetings, clinical meetings and management meetings.

Person Specification

Experience

Essential

  • Experience of managing a team.
  • Experience of dealing with HR related issues such as sickness and holiday.
  • Experience within a customer service environment and dealing with complaints.

Desirable

  • Experience of working within a GP Practice.
Person Specification

Experience

Essential

  • Experience of managing a team.
  • Experience of dealing with HR related issues such as sickness and holiday.
  • Experience within a customer service environment and dealing with complaints.

Desirable

  • Experience of working within a GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Acorn Group Practice

Address

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Employer's website

https://www.theacorngrouppractice.co.uk (Opens in a new tab)

Employer details

Employer name

Acorn Group Practice

Address

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


Employer's website

https://www.theacorngrouppractice.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Alison Smith

alison.smith214@nhs.net

02088924519

Details

Date posted

18 December 2023

Pay scheme

Other

Salary

Depending on experience Depending on management experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3339-23-0008

Job locations

Acorn Group Practice

29-35 Holly Road

Twickenham

TW1 4EA


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