Medical Receptionist / Administrator

Job summary

We have a vacancy for a medical receptionist / administrator at Potteries Medical Centre. The position is for 37 hours per week, however, for a suitable candidate we may consider reducing these hours.

The hours are 8am to 4.30pm, Monday, Tuesday, Wednesday and Friday and 8am to 1pm Thursday. During periods of annual leave you may need to adjust your hours to cover to 6.30pm.

The 8am start is not negotiable, however, the finish time could be negotiated to reduce the weekly hours for a suitable candidate. Please do not apply if you can not fulfil the 8am start.

Experience of working in General Practice would be an advantage however, consideration would be given to all candidates with the appropriate administration, reception and particularly telephone experience. Flexibility to do overtime or adjust hours to cover annual leave and sickness would also be an advantage.

We currently have a team of 6 receptionists/administrators, 2 GP partners, 3 ANPs, 1 Practice Nurse, 1 Trainee Nurse Associate and a GP Assistant. We provide high quality general practice services to approximately 7100 patients in the Bentilee & Bucknall area.

A recent Our CQC rating is Good which we are striving to maintain and improve further.

We are an EMIS Web Practice using Docman 10x and Electronic Prescribing (EPS).

Application closing date is Sunday 23rd February, but we may close the advert before this if we have a number of suitable applicants.

Main duties of the job

Our ideal candidate would be able to work within averybusy reception team performing all elements of medical reception/admin, such as answering the incoming calls, prescriptions, actioning workflow from the GPs and nursing team, making appointments, chasing results, chronic disease recalls, referrals, typing letters etc..

You should be aware that the answering of telephones is very prominent in this role and you should be able to multi-task in a very busy environment and have an approachable and helpful manner and adhere to confidentiality at all times. Experience of working in a call centre may be an advantage due to the nature of the busy phones.

Responsibilities

• Greet patients warmly upon arrival and assist them with check-in procedures.
• Schedule appointments and manage the appointment calendar effectively.
• Handle incoming calls, addressing inquiries, and directing calls to appropriate staff members.
• Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
• Process patient registration forms and verify insurance information.
• Assist with billing inquiries and coordinate with the billing department as needed.
• Manage office supplies inventory and place orders when necessary.
• Collaborate with medical staff to ensure seamless patient flow within the clinic.

About us

We currently have a team of 6 receptionists/administrators, 2 GP partners, 3 ANPs, 1 Practice Nurse, 1 Trainee Nurse Associate and a GP Assistant. We provide high quality general practice services to approximately 7100 patients in the Bentilee & Bucknall area.

A recent Our CQC rating is Good which we are striving to maintain and improve further.

We are an EMIS Web Practice using Docman 10x and Electronic Prescribing (EPS).