Job responsibilities
Generic Responsibilities
All staff employed by the organisation are required to work in a manner that supports and promotes the organisations values, policies, and objectives. All roles contribute to the delivery of safe, high-quality, patient-centred care and must comply with the responsibilities outlined below.
Equality, Diversity and Inclusion
The organisation is committed to creating and maintaining an inclusive environment where equality, diversity, and inclusion are actively promoted. A positive approach to Equality, Diversity and Inclusion enables individuals to achieve their full potential, improves organisational effectiveness, fulfils moral obligations, and ensures compliance with legal requirements.
Patients and their families have the right to be treated fairly, with dignity and respect, and to be involved in decisions about their treatment and care. Discrimination will not be tolerated on any grounds, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Patients also have a responsibility to treat staff and other patients with dignity and respect.
Staff have the right to fair treatment in recruitment, development, and career progression. The organisation promotes equality of opportunity and values diversity within the workforce. All staff are expected to treat patients, colleagues, and visitors with dignity and respect and to challenge inappropriate behaviour in line with organisational policy.
Safety, Health, Environment and Fire
The organisation is committed to supporting the health, safety, and wellbeing of staff, patients, and visitors. The post-holder is required to identify, assess, and manage risks within their area of responsibility and to ensure that appropriate measures are in place to maintain a safe working environment.
All staff have a duty to take reasonable care of their own health and safety and that of others, to cooperate with the organisation to ensure compliance with health and safety legislation, and to adhere to all relevant policies, procedures, and guidelines. This includes compliance with statutory requirements such as health and safety, environmental protection, and fire safety legislation.
Confidentiality and Information Governance
The organisation is committed to maintaining strict confidentiality and information governance standards. Patients entrust sensitive personal and clinical information to the organisation and have the right to expect that this information is handled lawfully, securely, and confidentially.
All staff are responsible for protecting patient information, ensuring confidentiality is maintained at all times, and complying with relevant data protection legislation, policies, and procedures. Breaches of confidentiality may result in disciplinary action.
Quality and Continuous Improvement
All staff are expected to contribute to maintaining and improving the quality of services delivered by the organisation. This includes reflecting on practice, identifying opportunities for improvement, sharing learning, and participating in quality improvement initiatives.
The organisation promotes a culture of continuous improvement, encouraging staff to contribute ideas, participate in audits and reviews, and engage in investigations, including serious incident reviews and root cause analyses. Staff are expected to support the implementation of national strategies and local improvement initiatives aligned with general practice values.
Induction, Learning and Development
The organisation provides a comprehensive induction programme, with ongoing management support to ensure staff are effectively integrated into their role. All staff are required to complete mandatory training and are encouraged to take responsibility for identifying and meeting their own learning and development needs.
The post-holder is expected to participate in training, supervision, mentorship, and service development activities and to share learning with colleagues. Staff may also be required to provide education and guidance to patients, carers, colleagues, and learners where appropriate.
Collaborative Working and Communication
Effective teamwork and collaboration are essential within a multidisciplinary healthcare environment. All staff are expected to work collaboratively, understand their role within the wider team, and support new and evolving models of care.
Clear, timely, and appropriate communication is essential to ensure safe and effective service delivery. Staff must communicate effectively with colleagues, patients, and partner organisations, delegate appropriately, and contribute to planning and evaluation processes.
Information Management and Service Delivery
Staff are required to use technology and clinical systems appropriately to support the planning, delivery, monitoring, and evaluation of care. Accurate clinical coding and record keeping are essential to support patient safety, audit, and service monitoring.
All staff must adhere to organisational policies, procedures, and regional directives and ensure that services are delivered in line with agreed protocols.
Security, Professional Conduct and Appearance
All staff share responsibility for maintaining the security of organisational premises and systems and must report any concerns promptly. Confidential access codes and passwords must not be shared.
Staff are required to maintain professional conduct at all times and dress appropriately in line with organisational dress and appearance policies.
Leave
All staff are entitled to annual leave in line with contractual arrangements. Managers are responsible for supporting staff to take their leave entitlement to promote wellbeing and work-life balance.
Primary Responsibilities of the Paramedic
The Paramedic will work as an integral member of the multidisciplinary primary care team, delivering safe, effective, and person-centred healthcare services.
The role includes assessing and managing patients presenting through a range of pathways, including same day triage, providing appropriate clinical treatment within scope of practice, and prescribing in accordance with organisational policy, patient group directives, and national and local clinical guidelines. Where appropriate, the post-holder will refer patients to other members of the primary care team or external services.
The Paramedic will provide health advice, promote self-management, and signpost patients to social prescribing, community, and voluntary services as appropriate. The role includes undertaking specialist health checks, reviews, and investigations, including specimen collection, within scope of practice and relevant guidance.
The post-holder will support anticipatory care planning, contribute to proactive services, and provide an alternative model to urgent and same day GP home visiting. Effective communication with patients, carers, colleagues, and partner organisations is essential to ensure coordinated, person-centred care.
Accurate and timely clinical record keeping is a core responsibility, ensuring documentation complies with legal and professional standards. The Paramedic will receive and manage referrals, participate in clinical supervision and service redesign, adhere to safeguarding responsibilities, support enhanced services, contribute to clinical governance, participate in complaint management and incident learning, attend appraisals, and contribute to public health initiatives. The post-holder is expected to maintain a safe, clean, and effective working environment and undertake additional duties as required to meet service needs.
Wider Responsibilities
In addition to core duties, the Paramedic will support the delivery of quality and performance initiatives, including incentive schemes and cost effectiveness programmes. The role includes providing training, mentoring, and guidance to colleagues, supporting medical emergency preparedness, and contributing to a range of consultation models, including virtual, remote, and home visiting services.
The post-holder may be required to undertake additional tasks consistent with the level and scope of the role. Duties may vary in response to service demands without altering the overall nature or responsibility of the post.