GP Administrator

Job summary

Addison Road Medical Practice (ARMP) is looking to recruit an administrator to join our team.

You will have good people skills to deliver patient services in an efficient and professional manner.

You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

A high level of quality patient care is an integral part of this role. You will need to have the ability to be self motivated and be confident on using your own initiative within the limits of the role. If you are someone who is able to work well under pressure and maintain high quality service delivery, we would like to hear from you

Main duties of the job

• The primary function of the role is to deliver patient services in an efficient and professional manner
• Be welcoming, friendly and helpful to patients and visitors
• Working with the team, the front and back office team.
• To assist with the smooth running of the practice.
• To ensure that both front of house and administrative targets are met and maintained.
• Undertaking administrative tasks
• Liaising with healthcare professionals when necessary.
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Helping new patients get settled into the practice by walking them through the process of officially joining the GP

About us

Addison Road Medical Practice (ARMP) is a large teaching practice based in a purpose-built building in Walthamstow, North East London (NEL). The practice serves 18 000 patients and is part of a wider group of 5 GP Practices spread across NEL serving 50 000 residents. The practice employs 2 part time nurses and 1 HCA as well as a host of other Allied Health Professionals as part of a diverse multidisciplinary workforce skills mix. The organisation is an at scale primary care provider leveraging scale, technology and high performing teams to deliver high quality and accessible primary care for local residents. ARMPs core values are

• compassion
• quality
• integrity
• respect
• trust
• accountability
• fun

The organisation prioritises career devolvement and staff wellbeing for its 150+ staff members and is committed to supporting the education, training and development of its nursing workforce to ensure sustainability in the local nursing workforce. Having strong visible nursing leadership is a key priority for ARMP and the successful candidate will be involved in shaping this future vision with the opportunity to grow as the organisation grows, taking on more leadership responsibilities. The Lead Nurse will be involved in supporting the continued provision of ARMPs in-house Nurses Forum which has been highly successful in supporting coaching, mentoring and peer support.