Practice Manager

Job description

Job responsibilities

Primary responsibilities.

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Deputy Practice Manager, Nurse Manager, Office Manager, Team Leaders, nursing team, reception and admin team, salaried GPs, and visitors.

d. Managing the recruitment and retention of staff.

e. Establishing, reviewing, and regularly updating job descriptions and person specifications.

f. Developing, implementing, and embedding an effective staff appraisal process.

g. Implementing effective systems for the resolution of disciplinary and grievance issues

h. Maintaining an effective overview of and ensuring compliance with HR legislation

i. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

j. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.

k. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented.

l. Briefing partners on all financial matters, including forecasting.

m. Managing and processing partners drawings, PAYE, and pensions for practice staff.

n. Ensuring the organisation has appropriate insurance cover.

o. Developing, implementing, and embedding an efficient business resilience plan (BRP)

p. Managing contracts for services i.e., cleaning, gardening, window cleaning etc.

q. Managing the procurement of organisation equipment, supplies, and services

r. Coordinating the reviewing and updating of all organisation policies and procedures

s. Leading change and continuous improvement initiatives; coordinating all projects within the organisation.

t. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

u. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

v. Adopting a strategic approach to the management of all patient services matters.

w. Developing, implementing, and embedding an effective communication strategy (internal and external)

x. Ensuring the organisation maintains compliance with its NHS contractual obligations

y. Actively encouraging and promoting the use of patient online services

z. Maintaining the organisation and NHS choices websites

aa. Liaising at external meetings as required

bb. Marketing the practice appropriately

cc. Managing/supporting the management of the Patient Participation Group

dd. Effectively managing/supporting the management of all complaints in line with current legislation and guidance

ee. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

ff. Managing the organisation IT system, delegating staff to act as administrators

gg. Ensuring compliance with IT security and IG

hh. Coordinating the organisation diary, ensuring meetings are scheduled appropriately.

ii. Act as the primary point of contact for NHS(E), ICB, community services, suppliers, and other external stakeholders.

Person Specification

Experience

Essential

• - HR experience, including appraisal writing, staff development and disciplinary procedures
• - Experience of managing accounting procedures including budget and cash flow forecasting
• - Experience of working in a healthcare setting
• - Excellent communication skills (written, oral and presenting)
• - Strong IT skills (generic)
• - Excellent leadership skills
• - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• - Effective time management (planning and organising)
• - Ability to network and build relationships
• - Ability to develop, implement and embed policy and procedure
• - Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• - Personal Qualities
• - Polite and confident
• - Flexible and cooperative
• - Excellent interpersonal skills
• - Motivated and proactive
• - Ability to use initiative and judgement
• - Forward thinker with a solutions focused approach
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - Ability to work under pressure
• - Confident, assertive and resilient
• - Ability to drive and deliver change effectively

Desirable

• - NHS/primary care general practice experience
• - Relevant health and safety experience
• - SystmOne user

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cambridge Avenue Medical Centre

Address

Cambridge Avenue Medical Centre

Cambridge Avenue

Scunthorpe

DN16 3LG

Employer's website

https://www.cambridgeavenuemedicalcentre.nhs.uk/index.aspx (Opens in a new tab)