Job responsibilities
DINNINGTON GROUP PRACTICE
JOB DESCRIPTION
JOB TITLE: Medical Receptionist
ACCOUNTABLE TO: Senior Receptionist
1. PRINCIPLE RESPONSIBLITIES:
1.1. Appointments are booked and enquiries from patients are efficiently and courteously handled.
1.2. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
2. MAIN TASKS:
3.
Reception
3.1 Answering general enquiries directly with the patient in the surgery or by telephone, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions.
3.2 Care Navigation: Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous and efficient and effective manner.
3.3 Receiving and recording requests for home visits.
3.4 Receiving messages for Doctors, Nurses, Health Visitors and other staff members.
3.5 Process repeat prescription requests on the computer in accordance with practice guidelines. Issuing completed repeat prescriptions to patients and checking name and address.
3.6 Receiving and checking any new patient registration forms and change of address information. Ensuring the information is passed to data input.
3.7 Being able to cover all reception positions as necessary.
Administration
3.8 To have a thorough knowledge of all Practice procedures
3.9 To work in accordance with written protocols.
3.10 The filing, record keeping and distribution of documents is undertaken efficiently and promptly
3.12 Filing and extracting records and any documents relating to these including:
a) Filing records of new patients received from Registrations.
b) Extracting records and withdrawals for list to send to Registrations.
3.13 Ensuring that an adequate supply of stationery is available in the consulting rooms and in the reception area. Ensuring that the consulting room computers are switched on at the beginning of the day.
General
3.14 Ventilating and tidying the waiting room after surgery.
3.15 Ensuring that the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information about any unresolved or urgent matters.
3.16 To undertake any duties as may be determined from time to time, commensurate with the range of activities described above. (Proposed changes of duties will be discussed with the post holder before implementation).
Training
3.17 To be prepared to train for any other activities which will increase skill mix and job capabilities within the surgery.
3.18 To participate in any training programme by the practice as part of this employment such as:
- Participation in annual performance review, including taking responsibility for own development and maintaining a record of own personal and professional development
Confidentiality
3.19 In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
3.20 The post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to practice business information. All such information from any source is to be regarded as strictly confidential. Information may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Communication
3.21 The post holder should recognise the importance of effective communication within the team and strive to communicate effectively with other team members, patients and carers and recognise peoples needs for alternative methods of communication and respond accordingly.
Health & Safety
3.22 The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity
3.23 The post holder will support the quality, diversity and rights of patients, carers and colleagues in accordance with the Practices Equality and Diversity Policy.
