Job summary
The post holder will work as part of the PCN
Management team and will provide support to the PCN Business Manager and
Clinical Director of Rother Valley South Primary Care Network (PCN). This
individual will be the Lead for the Enhanced Access contract provision for the
PCN.
The post holder will provide day to day management
support to the PCN Business Manager and Clinical Director of Rother Valley
South Primary Care Network (PCN). This individual will be a key point of
contact for staff, member practices and will be able to sign post queries to
relevant individuals as appropriate. This role involves working autonomous and
working in a fast-paced environment.
The
post holder will need to be capable of independent travel across the Rother
Valley South area and work flexibly to meet the needs of the PCN Business
Manager.
Main duties of the job
Please see the attached job description for detail of role responsibilities and person specification guide.
About us
Rother Valley South is a PCN with a patient population of circa 57,000
across 4 practices.
Dinnington Group Practice
Swallownest Health Centre
Kiveton Park medical Practice
The Village Surgery
We are a
dynamic, forward thinking PCN team who are passionate about developing and
delivering excellent quality local services to meet the needs of our patients.
We are
looking to expand our team by employing an Enhanced Access Manager to work
alongside our practices and PCN staff. Our PCN staff currently includes
clinical pharmacists, physicians associates, social prescribers, health and
wellbeing coach, care coordinators, nurse associates and a paramedic.
Job description
Job responsibilities
Operational Responsibilities
- Provide direct support to the PCN Business Manager and Clinical Director.
- Ensure the PCN is contractually compliant for its Enhanced Access Provision
- Organise clinical and non-clinical cover for the enhanced access, including extended access.
- Manage rotas on Systemone/Emis.
- Support implementation of initiatives through timely and relevant information analysis and administrative support.
- Ensure all enhanced access sites are compliant, and documentation is kept up to date.
- Communicate with member practices around movements that may affect rotas such as; annual leave, study leave.
- Assist the PCN Business Manager with recruitment of any PCN vacancies associated with enhanced access.
- Deliver against agreed objectives, achieving quality outcome
- Overseeing the staff induction programme
- Manage an effective practice and staff development plan for relevant staff (clinical and administrative) whilst maintaining a robust training record
- Track mandatory training for your team of staff and report breeches of outstanding training to the Business Manager
- Support the PCN Manager in the reviewing and updating of policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
Functional Responsibilities
- To prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.
- Managing and appropriately distributing mail via an NHS email account.
- Answering queries and questions in a timely fashion, signposting as required.
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
- Complete Systmone/Emis tasks and queries.
- Update and review rotas ensuring there is no gaps in provision.
- Track and manage absence ensuring return to works are completed.
Information Management
- Collate, analyse and return all reporting information required to the ICB/NHSE linked to any claims and/or funding.
- Maintain all administrative and information resources in keeping with local and national guidance.
- Maintain positive relationships with a broad range of internal and external stakeholders.
- Participating in relevant internal and external working groups and initiatives to provide information to inform the development and delivery of the PCNs strategic objectives.
- Be capable of working autonomously but also as part of a team
- To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.
- To monitor and review annual leave requests from staff via the Teamnet system.
- Complete the weekly report for payroll updates.
Communication and working relationships
Actively works to build good relationships and create a network of contacts that can assist in the job role within the PCN and beyond.
Please see the attached job description for further detail of role responsibilities and person specification guide.
Job description
Job responsibilities
Operational Responsibilities
- Provide direct support to the PCN Business Manager and Clinical Director.
- Ensure the PCN is contractually compliant for its Enhanced Access Provision
- Organise clinical and non-clinical cover for the enhanced access, including extended access.
- Manage rotas on Systemone/Emis.
- Support implementation of initiatives through timely and relevant information analysis and administrative support.
- Ensure all enhanced access sites are compliant, and documentation is kept up to date.
- Communicate with member practices around movements that may affect rotas such as; annual leave, study leave.
- Assist the PCN Business Manager with recruitment of any PCN vacancies associated with enhanced access.
- Deliver against agreed objectives, achieving quality outcome
- Overseeing the staff induction programme
- Manage an effective practice and staff development plan for relevant staff (clinical and administrative) whilst maintaining a robust training record
- Track mandatory training for your team of staff and report breeches of outstanding training to the Business Manager
- Support the PCN Manager in the reviewing and updating of policies and procedures
- Support the practice and management team with continuous improvement and change initiatives
Functional Responsibilities
- To prepare, produce, review and circulate all documents required for meetings in a timely fashion and to a high standard.
- Managing and appropriately distributing mail via an NHS email account.
- Answering queries and questions in a timely fashion, signposting as required.
- Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
- Complete Systmone/Emis tasks and queries.
- Update and review rotas ensuring there is no gaps in provision.
- Track and manage absence ensuring return to works are completed.
Information Management
- Collate, analyse and return all reporting information required to the ICB/NHSE linked to any claims and/or funding.
- Maintain all administrative and information resources in keeping with local and national guidance.
- Maintain positive relationships with a broad range of internal and external stakeholders.
- Participating in relevant internal and external working groups and initiatives to provide information to inform the development and delivery of the PCNs strategic objectives.
- Be capable of working autonomously but also as part of a team
- To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.
- To monitor and review annual leave requests from staff via the Teamnet system.
- Complete the weekly report for payroll updates.
Communication and working relationships
Actively works to build good relationships and create a network of contacts that can assist in the job role within the PCN and beyond.
Please see the attached job description for further detail of role responsibilities and person specification guide.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English or Maths or equivalent level
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience in managing staff and rota systems
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Knowledge of NHS structures and organisational relationships
- Excellent communication skills and stakeholder management
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Desirable
- EMIS/SystmOne user skills
Other requirements
Essential
- Flexibility to work outside of core office hours including Saturdays
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK Driving Licence
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- GCSE grade A to C in English or Maths or equivalent level
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
- Experience in managing staff and rota systems
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Knowledge of NHS structures and organisational relationships
- Excellent communication skills and stakeholder management
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
Desirable
- EMIS/SystmOne user skills
Other requirements
Essential
- Flexibility to work outside of core office hours including Saturdays
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK Driving Licence
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
