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Dockham Surgery

Receptionist

The closing date is 14 April 2026

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Job summary

As a GP Receptionist you are the first point of contact, and therefore the face of the Practice, for our patients.

Our reception staff are a close knit team who take on the challenges daily and provide patients with the best service possible. This may be either on the telephone, face to face or via messages through our Practice website.

Ideally we are looking for someone to cover 15 hours per week with flexibility to provide cover for staff holidays and sickness.

Working pattern:

Monday 4pm-6.30pm

Tuesday 4pm-6.30pm

Wednesday 7.45am - 6.30pm

Our team triage using an accepted tool that helps to navigate the patient to the best available resource.

As such we are seeking a Team player and someone who can communicate easily with staff and patients alike.

Main duties of the job

Dealing with all patient enquiries and navigate them in the most appropriate direction to assist them with their needs, booking appointments where required with the relevant clinician. Having good communication skills are essential both face to face and by telephone.

You will be expected to assist all clinical staff with appointment booking and handling of paperwork relating to patient referrals, test results and reports.

About us

We are a relatively small Practice with around 5800 patients - we currently have 5 GPs, 4 Practice Nurses, 2 HCAs, a phlebotomist as well as 8 Reception staff and 5 admin staff.

We are a tight knit, diverse and happy team with a pragmatic view to flexibility for all staff.

We are lucky to be situated in an easily accessible modern styled building in Cinderford with good parking for patients and staff alike.

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3330-26-0000

Job locations

Cinderford Medical Centre

Valley Road

Cinderford

Gloucestershire

GL14 2NX


Job description

Job responsibilities

  • Making/Amending appointments
  • Administer Visit requests
  • Giving out results
  • Deal with general enquiries and complaints
  • Deal with samples and documents brought in by patients
  • Contacting other healthcare providers
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of doctors and nurses during surgery
  • Collect payments from patients for non-NHS services
  • Generate and dispatch surgery correspondence
  • Scan letters to patient notes
  • Attend Staff/Team Meetings and training when requested
  • Provide relief cover during periods of colleagues holiday/sickness

Job description

Job responsibilities

  • Making/Amending appointments
  • Administer Visit requests
  • Giving out results
  • Deal with general enquiries and complaints
  • Deal with samples and documents brought in by patients
  • Contacting other healthcare providers
  • Register new patients and temporary residents
  • Greet and direct patients and visitors
  • Ensure outstanding queries are explained and handed over to next shift, as necessary
  • Respond to needs of doctors and nurses during surgery
  • Collect payments from patients for non-NHS services
  • Generate and dispatch surgery correspondence
  • Scan letters to patient notes
  • Attend Staff/Team Meetings and training when requested
  • Provide relief cover during periods of colleagues holiday/sickness

Person Specification

Qualifications

Essential

  • GCSE English IT experience

Desirable

  • Previous experience in dealing with the public

Experience

Essential

  • Excellent communication skills (written and oral) and problem solving skills

Desirable

  • Previous experience in a healthcare environment
Person Specification

Qualifications

Essential

  • GCSE English IT experience

Desirable

  • Previous experience in dealing with the public

Experience

Essential

  • Excellent communication skills (written and oral) and problem solving skills

Desirable

  • Previous experience in a healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dockham Surgery

Address

Cinderford Medical Centre

Valley Road

Cinderford

Gloucestershire

GL14 2NX


Employer's website

https://dockhamsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dockham Surgery

Address

Cinderford Medical Centre

Valley Road

Cinderford

Gloucestershire

GL14 2NX


Employer's website

https://dockhamsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Gerry Barclay

gerry.barclay@nhs.net

01594820010

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3330-26-0000

Job locations

Cinderford Medical Centre

Valley Road

Cinderford

Gloucestershire

GL14 2NX


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