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The Rockwell And Wrose Practice

Afternoon GP Receptionist 1 pm - 6 pm Monday - Friday

The closing date is 11 July 2025

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Job summary

This job is to work every day Monday, Tuesday, Wednesday, Thursday and Friday afternoon between 1 pm and 6 pm

The Rockwell and Wrose Practice is a busy GP surgery in Bradford 2

We have 11 250 patients and work over two branches in North Bradford.

This role is demanding but rewarding.

We are looking for an afternoon "front of house" Medical Receptionist to work EVERY week day; Monday, Tuesday, Wednesday, Thursday and Friday between 1pm and 6 pm.

The successful candidate must be an excellent communicator , helpful and patient, but primarily learn quickly and be able to multitask.

Working with the public is both challenging and stressful, therefore someone who is calm under pressure, and professional.

You will be working with a small team

Main duties of the job

Front of house receptionist between 1 pm and 6 pm every day

We are fully digitised - running total digital triage appointments system therefore keyboard fluency and high level of digital/ technological competency essential

Telephony

Administration ( back office functions eg appointment recall, ambulance bookings, home visit requests, messages and tasks etc)

About us

Rockwell and Wrose is a 7 doctor partnership . Last CQC inspection in 2019 was Good Rating

We are GP training practice with 2 GP registrars and also an Advanced Practitioner Apprentice in Training

We have an excellent team of Nurses and Health Care Assistants to manage our patients

Total of 32 staff across two branches in North Bradford ( from time to time the successful applicant may be asked to work at the other branch)

Staff retention is high

Good Leadership and management with high level of integrity and professionalissm

Modern premises ( reecently refurbished)

Paid Monthly by BACS

Details

Date posted

23 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3313-25-0000

Job locations

Wrose Health Centre Ltd

Kings Road

Bradford

West Yorkshire

BD2 1QG


Rockwell Medical Centre

2 Summerfield Road

Bradford

West Yorkshire

BD10 8DP


Job description

Job responsibilities

Medical Receptionist Duties 1pm- 6 pm as follows

Monday

Tuesday

Wednesday

Thursday and

Friday

Polite and professional Front of House meeting and greeting

Run surgeries, deal with patient enquiries ( in person , on computer and on telephone)

Significant telephone admin; request for appointments, home visits, etc

Book appointments to extended access service ( out of hours)

Manage requests for online services

Take clear and concise messages with all relevant details records

Maintain patient safety and patient confidentiality

Process repeat prescriptions using practice protocol

Liaise with local chemists as appropriate

Book ambulances (and record as per protocol)

Book Interpreters ( face to face and telephone bookings)

New patient and temporary patient administration

Telephone liaison with secondary care providers and laboratories chasing up appointments and results.

General enquiries

Chaperone as required.

General Admin Duties

Manage computer generated tasks on daily basis

Promote patient surveys and newsletters

Clinical Recall and Administration letters

SMS & System Connect messages to patients (reminders etc)

Signpost patients to services ( eg Carers Resource, social prescriber , pharmacist) including Care Navigation

Contribute to practice performance targets

Attend relevant training to meet the requirements of the role and improve skills

Log IT faults and problems to helpdesk

Use practice portals eg; Clarity Teamsnet, for practice policies and training

Adhere to data security at all times (clear desk procedures, lock out computers etc)

Daily post duties ( open mail, stamp etc) and mail all post at end of shift

Photocopying

Patient Registration Admin (including new patient packs etc)

Open and close premises (lock doors, set alarms, close and lock windows)

complete annual e -learning mandatory training

Attend any work-related training as required

Agree a Personal development plan at annual appraisal

Attend General staff meetings

Make refreshments and maintain tidy kitchen area

Maintain tidy workspace

Report all incidents or near miss incidents to line manager (admin or clinical)

Any other duties deemed appropriate by line manager.

Job description

Job responsibilities

Medical Receptionist Duties 1pm- 6 pm as follows

Monday

Tuesday

Wednesday

Thursday and

Friday

Polite and professional Front of House meeting and greeting

Run surgeries, deal with patient enquiries ( in person , on computer and on telephone)

Significant telephone admin; request for appointments, home visits, etc

Book appointments to extended access service ( out of hours)

Manage requests for online services

Take clear and concise messages with all relevant details records

Maintain patient safety and patient confidentiality

Process repeat prescriptions using practice protocol

Liaise with local chemists as appropriate

Book ambulances (and record as per protocol)

Book Interpreters ( face to face and telephone bookings)

New patient and temporary patient administration

Telephone liaison with secondary care providers and laboratories chasing up appointments and results.

General enquiries

Chaperone as required.

General Admin Duties

Manage computer generated tasks on daily basis

Promote patient surveys and newsletters

Clinical Recall and Administration letters

SMS & System Connect messages to patients (reminders etc)

Signpost patients to services ( eg Carers Resource, social prescriber , pharmacist) including Care Navigation

Contribute to practice performance targets

Attend relevant training to meet the requirements of the role and improve skills

Log IT faults and problems to helpdesk

Use practice portals eg; Clarity Teamsnet, for practice policies and training

Adhere to data security at all times (clear desk procedures, lock out computers etc)

Daily post duties ( open mail, stamp etc) and mail all post at end of shift

Photocopying

Patient Registration Admin (including new patient packs etc)

Open and close premises (lock doors, set alarms, close and lock windows)

complete annual e -learning mandatory training

Attend any work-related training as required

Agree a Personal development plan at annual appraisal

Attend General staff meetings

Make refreshments and maintain tidy kitchen area

Maintain tidy workspace

Report all incidents or near miss incidents to line manager (admin or clinical)

Any other duties deemed appropriate by line manager.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Experience of working with the general public
  • At least 2 years reception clerical work
  • Previous employment as medical receptionist or Data Input clerk in General Practice environment
  • Familiar with GP clinical system System one
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Experience of working with the general public
  • At least 2 years reception clerical work
  • Previous employment as medical receptionist or Data Input clerk in General Practice environment
  • Familiar with GP clinical system System one

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Rockwell And Wrose Practice

Address

Wrose Health Centre Ltd

Kings Road

Bradford

West Yorkshire

BD2 1QG


Employer's website

https://rockwellandwrosepractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Rockwell And Wrose Practice

Address

Wrose Health Centre Ltd

Kings Road

Bradford

West Yorkshire

BD2 1QG


Employer's website

https://rockwellandwrosepractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Practice Manager

Donna Ford

donna.ford@bradford.nhs.uk

Details

Date posted

23 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3313-25-0000

Job locations

Wrose Health Centre Ltd

Kings Road

Bradford

West Yorkshire

BD2 1QG


Rockwell Medical Centre

2 Summerfield Road

Bradford

West Yorkshire

BD10 8DP


Supporting documents

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