Job summary
Make a visible, local difference in Wyre Forest, neighbourhood by neighbourhood.
Working as part of a team of Neighbourhood Outreach Coordinators, you'll work directly within local neighbourhoods to deliver proactive wellbeing support and social prescribing, focusing on communities experiencing the greatest levels of deprivation and unmet need. Based in trusted, familiar community spaces and our five GP Practices, you'll build relationships, reduce barriers to access, and help people improve their mental health, resilience, and connection to support.
This role is rooted in person centred place-based working, early intervention, and prevention, supporting neighbourhoods where traditional services don't always reach. Lived experience and strong community insight are central to the role and are recognised as powerful assets in creating inclusive, effective support.
We strongly encourage applications from people with lived experience of mental health challenges, inequality, or marginalisation, or those with deep understanding of the barriers faced by underrepresented communities.
Main duties of the job
- Work in local neighbourhoods, offering wellbeing support from familiar community places such as food banks, libraries, community centres, faith venues, and voluntary organisations
- Build trusted relationships with residents, especially in areas facing higher levels of deprivation, to help spot physical and mental health and wellbeing needs early
- Support people in both planned and responsive ways, following up referrals and reaching out to residents who may benefit from early or preventative support
- Manage a caseload of people each week, supporting individuals with a wide range of mental health, wellbeing, and everyday life challenges
- Help people access the right support by signposting them to NHS, council, voluntary, and community services for housing, employment, money worries, and social isolation
- Use simple, strengths-based coaching approaches, informed by lived experience and understanding of the local area, to help people make positive and lasting changes
- Plan and deliver welcoming one-to-one and group activities within neighbourhood settings
- Work independently across neighbourhood locations while working closely with GP practices, multidisciplinary teams, and community partners
- Build strong working relationships with local voluntary, community and faith organisations, schools, police, public health, and social services
- Support a neighbourhood-based approach to lowering demand for GP and primary care appointments, particularly frequent attenders.
About us
Wyre Forest Health Partnership:one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.
The Wyre Forest Health Partnership (WFHP) is a large GP Partnership providing NHS Primary Care for the Wyre Forest area. The Partnership has 5 practices in Kidderminster and the local area and serves 73,000 patients.
With practices situated in Kidderminster, Bewdley, Stourport and Hagley, WFHP serves both urban and semi-rural areas.The successful applicants will be initially based at Bewdley Medical Centre, one of our established modern practices with the potential for cross organisational working.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.
Job description
Job responsibilities
How success is measured
- Strong engagement and trust built within priority neighbourhoods
- Improved wellbeing, resilience, and self-management outcomes for residents
- Reduced repeat or avoidable clinical contact through effective community-based support
- Demonstrable reach into priority populations aligned with theNHS Long Term Plan priorities
- High-quality safeguarding, record keeping, and participation in supervision and service improvement
What this role offers
- A highly community-embedded role with autonomy, flexibility, and variety
- The opportunity to use lived experience and neighbourhood insight to shape local support
- Collaborative, place-based working with healthcare, voluntary, and public-sector partners
- Occasional evening and weekend work to support neighbourhood events and activities, including exercise groups
What we offer- Generous Annual Leave - 5 weeks of holiday plus bank holidays from the start.
- NHS Pension Scheme - Access to the NHS defined benefit pension scheme.
- Career Progression & Training - We support your development through paid sponsorship's, apprenticeships, and training programs in both clinical and non-clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non-clinical practice management roles.
- Cycle to Work Scheme - Tax-efficient bike scheme.
- Paid Maternity & Paternity Leave - Enhanced parental leave after 24 months service.
- Team Events & Christmas Parties - We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.
Job description
Job responsibilities
How success is measured
- Strong engagement and trust built within priority neighbourhoods
- Improved wellbeing, resilience, and self-management outcomes for residents
- Reduced repeat or avoidable clinical contact through effective community-based support
- Demonstrable reach into priority populations aligned with theNHS Long Term Plan priorities
- High-quality safeguarding, record keeping, and participation in supervision and service improvement
What this role offers
- A highly community-embedded role with autonomy, flexibility, and variety
- The opportunity to use lived experience and neighbourhood insight to shape local support
- Collaborative, place-based working with healthcare, voluntary, and public-sector partners
- Occasional evening and weekend work to support neighbourhood events and activities, including exercise groups
What we offer- Generous Annual Leave - 5 weeks of holiday plus bank holidays from the start.
- NHS Pension Scheme - Access to the NHS defined benefit pension scheme.
- Career Progression & Training - We support your development through paid sponsorship's, apprenticeships, and training programs in both clinical and non-clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non-clinical practice management roles.
- Cycle to Work Scheme - Tax-efficient bike scheme.
- Paid Maternity & Paternity Leave - Enhanced parental leave after 24 months service.
- Team Events & Christmas Parties - We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.
Person Specification
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Desirable
- A qualification in a related coaching or support subject (Desirable)
- Relevant qualification or training in mental health, wellbeing, health coaching, social care, or community development
Autonomy and Case Management
Essential
- Ability to work autonomously, exercising sound professional judgement in non-clinical, community-based environments.
- Ability to manage an active caseload of at least 30 individuals per week some presenting with multiple and/or complex needs, prioritising work based on risk, complexity, and need.
Desirable
- Strong IT and administrative skills, experience of using EMIS, DocMan and AccuRx (Desirable)
Experience
Essential
- Strong understanding of community mental health, including early intervention, prevention, and non-clinical support models.
- Knowledge of health inequalities and the social determinants of health, and their impact on mental wellbeing.
- Understanding of the NHS Long Term Plan, including prevention, personalised care, and reducing health inequalities.
- Working knowledge of safeguarding adults and children, including recognising risk and escalating concerns appropriately.
Desirable
- Lived experience of and/or insight into the challenges facing underserved or marginalised communities.
- Experience working with Healthcare professionals, social care or as part of a General Practice team.
- Experience of working in a community-based health, mental health, or wellbeing role, ideally within deprived or underserved communities.
- Experience of delivering group-based interventions in community settings .
Communication and Stakeholder Management
Essential
- Strong coaching, motivational, or behaviour-change skills, with the ability to support self-management and resilience.
- Excellent communication skills, with the ability to engage individuals who may be reluctant or hard to reach.
- Strong partnership-working skill. Ability to manage key stakeholders in community and neighbourhood engagement and support programmes.
Person Specification
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Desirable
- A qualification in a related coaching or support subject (Desirable)
- Relevant qualification or training in mental health, wellbeing, health coaching, social care, or community development
Autonomy and Case Management
Essential
- Ability to work autonomously, exercising sound professional judgement in non-clinical, community-based environments.
- Ability to manage an active caseload of at least 30 individuals per week some presenting with multiple and/or complex needs, prioritising work based on risk, complexity, and need.
Desirable
- Strong IT and administrative skills, experience of using EMIS, DocMan and AccuRx (Desirable)
Experience
Essential
- Strong understanding of community mental health, including early intervention, prevention, and non-clinical support models.
- Knowledge of health inequalities and the social determinants of health, and their impact on mental wellbeing.
- Understanding of the NHS Long Term Plan, including prevention, personalised care, and reducing health inequalities.
- Working knowledge of safeguarding adults and children, including recognising risk and escalating concerns appropriately.
Desirable
- Lived experience of and/or insight into the challenges facing underserved or marginalised communities.
- Experience working with Healthcare professionals, social care or as part of a General Practice team.
- Experience of working in a community-based health, mental health, or wellbeing role, ideally within deprived or underserved communities.
- Experience of delivering group-based interventions in community settings .
Communication and Stakeholder Management
Essential
- Strong coaching, motivational, or behaviour-change skills, with the ability to support self-management and resilience.
- Excellent communication skills, with the ability to engage individuals who may be reluctant or hard to reach.
- Strong partnership-working skill. Ability to manage key stakeholders in community and neighbourhood engagement and support programmes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
