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Wyre Forest Health Partnership

Deputy Site Manager

Information:

This job is now closed

Job summary

This is an exciting opportunity for career progression and development in a respected GP Practice within a supportive and highly regarded Partnership.

We are looking for a motivated and capable deputy site manager to support the site manager in managing the day to day operation. We have vacancies at two of our GP Practices, Kidderminster Medical Centre and Hagley Surgery.

Both practices are part of the Wyre Forest Health Partnership, a group of five Primary Care Practices working together to deliver Primary Care in the Wyre Forest Area.

Main duties of the job

  • Work closely with the Site Manager to ensure the smooth day-to-day functioning of the site and to provide leadership and guidance to the administrative and support staff.
  • Lead the site when the Site Manager is absent.
  • To deliver day to day employee management activities as required or delegated by the site manager.
  • To deliver an outstanding patient experience
  • To support the site manager in delivering the profitability of the site, driving great results and performance to an outstanding standard.
  • Support the equality, diversity and rights of patients, carers and colleagues, ensuring rights, privacy, dignity needs and beliefs of patients, carers and colleagues are respected at all times.

About us

Wyre Forest Health Partnership:one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.

WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c 72 000 patients. We have a very strong quality improvement ethic, and are always looking to improve.

WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

Details

Date posted

10 January 2025

Pay scheme

Other

Salary

£14 to £16 an hour Pay range dependant on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3309-25-0001

Job locations

Kidderminster Medical Centre

Coventry Street

Kidderminster

Worcestershire

DY10 2BG


Hagley Surgery

1 Victoria Passage

Hagley

Stourbridge

West Midlands

DY9 0NH


Job description

Job responsibilities

  • Act in accordance with the organizations purpose and principles, Care, Commitment, and Integrity. Supporting the delivery of outstanding Primary Care.
  • Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.
  • Support the site Manager to create the conditions for all Employees to thrive, make their best contribution and achieve their potential.
  • Manage clinicians within multi-disciplinary and matrix teams to achieve and deliver clinical outcomes, in line with business needs, WFHP Policies and healthcare guidance.
  • Directly manage the operation of the site in the absence of the Site Manager, including all non-clinical employees, site workflow and organisation, ensuring a safe, efficient and effective operation.
  • Management and Leadership - Support the Site Manager in managing the Employee Lifecycle as required or delegated by the site manager. Including, where appropriate, employee appraisals or sickness absence meetings.
  • Commerciality - Assist the site manager in delivering site finances, monitor and manage direct costs and understand site finances and business next steps. Work with the site manager to identify cost savings and revenue growth.
  • Patient Services - Collaborate with the site manager to deliver effective, efficient patient care. Handle patient complaints effectively, seeking resolution and maintaining patient satisfaction.

Job description

Job responsibilities

  • Act in accordance with the organizations purpose and principles, Care, Commitment, and Integrity. Supporting the delivery of outstanding Primary Care.
  • Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.
  • Support the site Manager to create the conditions for all Employees to thrive, make their best contribution and achieve their potential.
  • Manage clinicians within multi-disciplinary and matrix teams to achieve and deliver clinical outcomes, in line with business needs, WFHP Policies and healthcare guidance.
  • Directly manage the operation of the site in the absence of the Site Manager, including all non-clinical employees, site workflow and organisation, ensuring a safe, efficient and effective operation.
  • Management and Leadership - Support the Site Manager in managing the Employee Lifecycle as required or delegated by the site manager. Including, where appropriate, employee appraisals or sickness absence meetings.
  • Commerciality - Assist the site manager in delivering site finances, monitor and manage direct costs and understand site finances and business next steps. Work with the site manager to identify cost savings and revenue growth.
  • Patient Services - Collaborate with the site manager to deliver effective, efficient patient care. Handle patient complaints effectively, seeking resolution and maintaining patient satisfaction.

Person Specification

Experience

Essential

  • Previous experience managing others
  • Good IT Skills

Desirable

  • Previous Experience working in Primary Care
  • Educated to A level standard
Person Specification

Experience

Essential

  • Previous experience managing others
  • Good IT Skills

Desirable

  • Previous Experience working in Primary Care
  • Educated to A level standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

Kidderminster Medical Centre

Coventry Street

Kidderminster

Worcestershire

DY10 2BG


Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

Wyre Forest Health Partnership

Address

Kidderminster Medical Centre

Coventry Street

Kidderminster

Worcestershire

DY10 2BG


Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Director

Kathryn Bush

kathrynbush@nhs.net

Details

Date posted

10 January 2025

Pay scheme

Other

Salary

£14 to £16 an hour Pay range dependant on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A3309-25-0001

Job locations

Kidderminster Medical Centre

Coventry Street

Kidderminster

Worcestershire

DY10 2BG


Hagley Surgery

1 Victoria Passage

Hagley

Stourbridge

West Midlands

DY9 0NH


Supporting documents

Privacy notice

Wyre Forest Health Partnership's privacy notice (opens in a new tab)