Receptionist/Administrator

Job description

Job responsibilities

Main PurposeWork to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population.

1. General

The person carrying out this role should:-

1.1 Establish and maintain timely, appropriate and organised ways of working during the working day

1.2 Establish and maintain productive working relationships with the Practice Team.

1.3 Carry out duties in a quiet, timely, efficient, professional and respectful way.

1.4 Work closely with duty clinician to support and maintain first contact assessment way of working

1.5 Achieve and maintain core competencies

1.6 Obtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shift

1.7 Establish and maintain daily operational links with the all clinical staff

1.8 Carry out appropriate duties to maintain adequate patient services during surgery hours (Monday, Wednesday 7am 6pm, Tuesday, Thursday and Friday 8am 6pm)

1.9 Maintain code of confidentiality at all times

1.10 Establish and maintain good working links with the Practice Manager.

1.11 Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;-

2. Patient Contact

The person carrying out this role should:-

2.1 Meet and receive patients and help deal with their needs

2.2 Have a good working knowledge and understanding of the following:-

• New patient registration process
• Appointment booking for all Primary Care Health Professionals and knowledge of accessing appointments in Secondary Care
• Note preparation, sorting and coupling and thinning of Lloyd George files
• Be aware of and adhere to the weekly task rota
• All aspects of incoming/outgoing mail and shuttle
• Receipt and despatch of PCSE packet
• Daily, weekly, monthly, quarterly administration tasks
• Appropriate administration tasks
• Electronic pathology system
• Sick note, appliance and equipment requests
• Repeat prescription service
• Electronic prescribing
• Hospital transport and 999 ambulances
• Preparation of stationary
• Preparation of repeat prescriptions
• Electronic mail
• Long term condition recall
• Signposting/Care navigation

2.3 Have knowledge of and act at all times within the boundaries of Health and Safety legislation

2.4 Have knowledge of and act at all times within the boundaries of the Data Protection Act.

The person carrying out this role should:-

3.1 Participate in the Practice and Personal Development Plan including annual appraisal

3.2 Undertake Beeston Village Surgery or NHS IT training as and when required.

4.1 Attend Practice meetings as and when required

The person carrying out this role should:-

5.1 Act at all times with regard to the confidentiality and sensitivity of issues to do with patients, their care and treatment. Confidentiality of both patient and practice information must be protected and maintained in accordance with Practice Policy.

5.2 All contacts that you have with patients must be recorded

6.1 The Lead Clinician can determine any additional duties that may be required so long as they do not exceed the level of responsibility expected for the grade of post.

6 To comply with the following: -

• Practice Policies and Procedures
• Health, Safety and Fire Regulations

Person Specification

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self motivated
• Flexibility
• Confidentiality

Qualifications

Essential

• Qualifications
• Essential
• Good standard of general education
• GCSE Mathematics
• GCSE English

Desirable

• NVQ Level 2 / Level 3 Customer Service

Experience

Essential

• Practical experience working with others
• Experience of using own initiative
• Experience of customer service
• Practical experience of computerised recording systems

Desirable

• Practical experience of working within a General Practice Reception environment / Healthcare setting

Experience

Essential

• Practical experience working with others
• Experience of using own initiative
• Experience of customer service
• Practical experience of computerised recording systems

Desirable

• Practical experience of working within a General Practice Reception environment / Healthcare setting

Experience

Essential

• Practical experience working with others
• Experience of using own initiative
• Experience of customer service
• Practical experience of computerised recording systems

Desirable

• Practical experience of working within a General Practice Reception environment / Healthcare setting

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Admin work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beeston Village Surgery

Address

Beeston Village Surgery

Town Street

Beeston

Leeds

LS11 8PN

Employer's website

https://www.beestonvillagesurgery.co.uk/ (Opens in a new tab)