Job summary
We are looking for a friendly, patient focused and efficient person to join our Reception Team for 37.5hrs a week based on an am/pm 2 week shift rota Monday to Friday.
The role will including receiving, assisting and directing patient enquiries in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Comfortable working area with air con! And a friendly reception team.
Main duties of the job
The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate.
It is essential that the candidate have a caring approach, is patient and a good listener.
A team player and motivated.
About us
We are a well organised friendly, adaptable GMS Practice. We
operate from a new purpose built surgery on the outskirts of Worcester. We have
just over 11,300 patients. We have a strong GP, ANP, PA and nurse team who are
supported by Management, Administration and Reception.
We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.
We encourage staff participation in regular meetings with protected learning times and continuing role development.
Job description
Job responsibilities
Job responsibilities:
To work 37.5hrs a week on following shift rota:
Monday, Tuesday, Wednesday, Thursday and Friday
Week 1 - 08.00am to 4.00pm
Week 2 - 10.30am to 6.30pm
Administration
- To have a
thorough knowledge of all practice procedures.
- To work in
accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning as required
Reception
- Receiving
patients consulting with members of practice team
- Navigation of patients to correct services and triage appointments
- Be able to
cover all reception positions as necessary
Appointments
- Process
appointment requests for today future appointments from patients by
telephone and in person.
- Deal with visits
requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records.
Telephone
- Have working
knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Maintain a Clear desk policy and adhere to practice policies
- Ensure building
security have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
Confidentiality:
- In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Job description
Job responsibilities
Job responsibilities:
To work 37.5hrs a week on following shift rota:
Monday, Tuesday, Wednesday, Thursday and Friday
Week 1 - 08.00am to 4.00pm
Week 2 - 10.30am to 6.30pm
Administration
- To have a
thorough knowledge of all practice procedures.
- To work in
accordance of written protocols
- Patient navigation/Signposting to various services and PCN Hub
- Scanning as required
Reception
- Receiving
patients consulting with members of practice team
- Navigation of patients to correct services and triage appointments
- Be able to
cover all reception positions as necessary
Appointments
- Process
appointment requests for today future appointments from patients by
telephone and in person.
- Deal with visits
requests
Computer
- Registrations
of new patients computer data entry and medical records.
- Process
patients change of address computer data and medical records.
Telephone
- Have working
knowledge of telephone/bleep system, during and after hours.
Other Tasks
- Maintain a Clear desk policy and adhere to practice policies
- Ensure building
security have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
Confidentiality:
- In the course
of seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the
performance of the duties outlined in this job description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All
such information from any source is to be regarded as strictly
confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Person Specification
Qualifications
Essential
- Good level of education
- GCSE grade A to C in English and Maths
- Reception skills
Desirable
- Worked in General Practice
Experience
Essential
- Customer service experience (Telephone and front line)
- Excellent customer service skills
- empathy when dealing with vulnerable groups
- Being able to communicate efficiently
- Able to prioritise workload
- Work within a team within a demanding and busy environment
Desirable
- Medical Terminology
- Experience of Emis Web
- Experience of patient triage and navigation to services
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Good level of education
- GCSE grade A to C in English and Maths
- Reception skills
Desirable
- Worked in General Practice
Experience
Essential
- Customer service experience (Telephone and front line)
- Excellent customer service skills
- empathy when dealing with vulnerable groups
- Being able to communicate efficiently
- Able to prioritise workload
- Work within a team within a demanding and busy environment
Desirable
- Medical Terminology
- Experience of Emis Web
- Experience of patient triage and navigation to services
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.