Job summary
Medical Receptionist Full Time/ Part Time
At Bexley Medical Group, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives.
You will be working across our 3 sites to support the delivery of the highest quality primary care service to our patients. Day to day responsibilities include answering patient queries on the phone and in person, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations and completing administrative tasks. You will need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.
You will also be providing administrative duties to assist in the smooth running of the Practice. Communicating effectively between patients and other healthcare agencies
This is not an exhaustive list.
Main duties of the job
Experience of working in a medical surgery will be very beneficial and also use of EMIS and Docman.
You will need to be empathetic towards patients and also have a calm and clear attitude.
Incoming and outgoing mail and messages will need to be passed in an efficient way.
You will need to be computer literate as you will be dealing with data entry/data collations.
A good understanding of Data Security will be essential
Keeping reception area, notice boards and leaflet dispensers tidy and free from obstruction.
This is not exhaustive.
About us
Our surgeries are across 3 sites; Bexleyheath, Bexley and Erith. We have over 20,000 patients across the three sites.
We are a large team comprising of GP partners, salaried GPs, PAs, Nurses, a pharmacy team, administrative teams and reception teams.
Job description
Job responsibilities
The
purpose of the role is to:
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of secretarial and clerical support to
clinical staff and other members of the Practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Duties and
Responsibilities:
The
duties and responsibilities to be undertaken by members of the Practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Practice Manager, dependent
on current and evolving Practice workload and staffing levels:
- Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the Practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with Practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stocking consulting rooms as required
- Providing
clerical assistance to Practice staff as required from time to
time, including word/data processing, filing, photocopying and scanning
- Ordering,
re-ordering and monitoring of stationery and other supplies
- Dealing
with clinical waste
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
- Using
personal security systems within the workplace according to Practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply Practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate
Job description
Job responsibilities
The
purpose of the role is to:
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
Practice including the provision of secretarial and clerical support to
clinical staff and other members of the Practice team
Facilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Duties and
Responsibilities:
The
duties and responsibilities to be undertaken by members of the Practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the Senior Receptionist/Practice Manager, dependent
on current and evolving Practice workload and staffing levels:
- Opening
up/locking-up of Practice premises and maintaining security in accordance
with Practice protocols
- Maintaining
and monitoring the Practice appointments system
- Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate
healthcare professional
- Processing
and distributing incoming (and outgoing) mail
- Taking
messages and passing on information
- Filing
and retrieving paperwork
- Processing
repeat prescriptions in accordance with Practice guidelines
- Computer
data entry/data allocation and collation; processing and recording
information in accordance with Practice procedures
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Clearing
and re-stocking consulting rooms as required
- Providing
clerical assistance to Practice staff as required from time to
time, including word/data processing, filing, photocopying and scanning
- Ordering,
re-ordering and monitoring of stationery and other supplies
- Dealing
with clinical waste
- Keeping
the reception area, notice-boards and leaflet dispensers tidy and free
from obstructions and clutter
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:
- Using
personal security systems within the workplace according to Practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislation
- Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert other
team members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to
the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply Practice
policies, standards and guidance
- Discuss with
other members of the team how the policies, standards and guidelines will
affect own work
- Participate in
audit where appropriate
Person Specification
Qualifications
Essential
- Experience of working in a GP Practice, confident on EMIS and Docman.
- Computer Literate.
- Flexible to cover sickness or annual leave.
- Able to cover morning and/or evening shifts.
Desirable
- The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to negotiate with patients. Youll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.
Person Specification
Qualifications
Essential
- Experience of working in a GP Practice, confident on EMIS and Docman.
- Computer Literate.
- Flexible to cover sickness or annual leave.
- Able to cover morning and/or evening shifts.
Desirable
- The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to negotiate with patients. Youll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
