Job responsibilities
Job Responsibilities
Ensure adequate staffing levels across multiple areas in
line with agreed policy liaising with Management Team if needed.
Deal with general day-to-day queries from staff members.
Liaise closely with the Reception Supervisors and the
Management team to ensure tasks associated with the Reception teams are
appropriately delegated to those with the skills, abilities and time to
undertake them, undertaking appraisals as necessary.
Ensure all visitors are signing in and out following
Practice procedures.
Continually assess and evaluate systems recommending
changes and improvements to the Management team as appropriate
Actively participate in staff and external meetings at the
request of the Management team or Partners of Bexley Medical Group.
Promptly notify relevant staff of deliveries received,
following all Practice guidance and ensure the deliveries are dealt with in a
timely manner.
Actively ensure all Reception areas, prescription rooms,
meeting rooms, waiting areas and medical records storage areas are kept free of
clutter, clean and tidy.
Take responsibility for ensuring the close down of the
Practice is adequately completed following all protocols and that the clinical
rooms are left clear and tidy with no patient data
Identify areas where further training/systems/improvements
are needed and ensure action is taken and changes implemented.
Take responsibility for the security of prescriptions,
including the receiving of deliveries, storage and logging.
Follow all reasonable management requests from the
partners or higher management team.
Ensure DMARD administration is completed monthly
Designated Fire Marshall
Human Recourses
Carry out the reception team annual appraisals.
Develop, arrange and carry out and oversee staff induction,
training and development opportunities for the reception teams, liaising with
the HR Manager to ensure staff are appropriately trained to fulfil their roles
and to maximise opportunities for motivating staff to fulfil their potential.
Take responsibility for assisting in the induction of
locum staff.
Deal with requests for annual leave, TOIL, time off for
other reasons, authorising or rejecting any requests in line with the Staff
Handbook and in discussion with the Management team as appropriate.
Finance
Take responsibility for ensuring that all cash, cheques
and receipts taken at Reception are immediately stored safely.
Information and Technology
Computer data entry data allocation and collation;
processing and recording information in accordance with practice procedures.
To oversee the reporting of IT faults and EMIS Helpline
and others and recording appropriately
Take responsibility for assisting with Smartcard issues
and queries.
The staff you are managing will do the following. You will
also undertake these duties for part of the week;
Deal with general telephone enquiries from patients and
general public.
Record requests for visits for housebound patients.
If designated to do so, key in patient identification data
to computer.
New patient registrations
Patient deductions
Oversee the processing of repeat prescriptions.
Make appointments for patient to see Doctor, Nurse and
other clinical staff associated with the practice.
Processing of accurx online consultations
Dealing with practice emails
Processing Docman Workflow
Completing Tasks
Process prescriptions as required and according to
Practice protocols.
The above list of duties is not exhaustive and may be
subject to change as deemed necessary.
