Medical Receptionist / Administrator

Job description

Job responsibilities

Duties and Responsibilities of Post to include but are not limited to:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Pulling/filing notes and update, or for information, as necessary

Filing, record keeping and distribution of documents is undertaken accurately, efficiently and promptly.

Fax and photocopy as requested

Setting out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection.

Receiving messages for doctors, nurses, primary and secondary health care workers and professionals.

Reception

Receiving and directing patients, consulting with members of practice team.

Answering general enquiries, explaining Practice procedures.

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary.

Ensure that the surgery premises are kept clean and tidy.

Receiving and recording requests for home visits.

Appointments

Making new and follow up appointments and receiving requests for repeat prescriptions.

Process appointment requests for today & future appointments from patients by telephone and in person.

Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records

Register Patient for Patient Access and promote this service.

Process patients change of address computer data and medical records (have knowledge of practice area.)

Process repeat prescription request in accordance with practice guidelines.

Maintain computer records accurately as per Practice procedure.

Scanning documents as per workflow process

Telephone

Have working knowledge of the telephone system, during and after hours.

Restoring telephone and computer services.

Other Tasks

Ensure that an adequate supply of stationery is available in the consulting rooms and the reception area.

Ensure building security have thorough knowledge of doors, windows, heating, ventilation and alarm systems.

Provide drinks and refreshments for colleagues, all other professions and visitors as required.

Any other tasks allocated by the manager are to be performed with accuracy and promptness.

Person Specification

Qualifications

Essential

• Good sound basic education
• oGCSE Maths or equivalent
• oGCSE English or equivalent

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of using clinical systems

Desirable

• Practical experience working as a GP receptionist

Attributes and Behaviour

Essential

• Ability to work as part of an integrated multi-skilled team
• Flexible, reliable and responsive to change
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work under pressure

Desirable

• Working knowledge of medical terminology
• Able to deal with difficult people
• An understanding of the Practice clinical system EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lytham Road Surgery

Address

1st Floor - Fatima Health Centre

228 Garstang Road

Preston

Lancashire

PR2 9QB

Employer's website

https://lythamroadsurgery.co.uk/ (Opens in a new tab)