Job responsibilities
1. Delivering
a quality service
- Recognise
and work within own competence and professional code of conduct, to:
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Contribute to clinical governance activities / clinical audit to
ensure continual improvement of service delivery.
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Contribute to complaints responses / reviews, significant event,
peer review and other shared learning activities.
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Provide services to the practices patient population to the
highest possible standard ie QOF
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Take action if standards are not met (self or others).
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Work to agreed standards, monitor and maintain the standard of
care offered.
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Effectively manage own time, workload and resources.
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Utilise the audit cycle as a means of evaluating the quality of
the work of self and the team, implementing improvements where required
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In partnership with other clinical teams, collaborate on improving
the quality of health care responding to local and national policies and
initiatives as appropriate
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Evaluate patients response to health care provision and the
effectiveness of care
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Support and participate in shared learning across the practice and
wider organisation
2. Communication
and Relationships
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Demonstrate sensitive communication styles to ensure patients are
fully informed and consent to treatment
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Act as an advocate when representing patients and colleagues
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Produce written documents that evidence the contribution of the clinical
team to the practice priorities
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Provide and receive confidential and complex information from a
range of sources, and escalating as required.
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To identify and use the most effective means of communication,
appropriate to the situation and individuals involved.
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To manage own behaviour in a positive manner to maintain effective
working relationships
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To always behave professionally and uphold the reputation of the Practice
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To observe complete confidentiality of all information including
awareness and adherence to the legal requirements of the Data Protection Act.
3. Analysis
and Judgement
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To ensure you are competent and appropriately trained to carry out
your areas of responsibility.
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Ensure you undertake mandatory and statutory training requirements
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Manage and assess risk within the areas of responsibility,
ensuring adequate measures are in place to protect staff and patients
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Monitor work areas and practices to ensure they are safe and free
from hazards and conform to health, safety and security legislation, policies,
procedures and guidelines
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Apply infection-control measures within the practice according to
local and national guidelines
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Advocate for policies that reduce environmental health risks, are
culturally sensitive and increase access to health care for all
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Interpret national strategies and policies into local
implementation strategies that are aligned to the values and culture of general
practice
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Recognise and inform managers of any matters requiring their
immediate attention or expedite and progress issues with appropriate lead, as
and when necessary, to ensure that deadlines are met.
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Participate in the local implementation strategies that are
aligned to the values and culture of general practice
4. Planning
and Organising
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Prioritise own and others workload and ensure effective
time-management strategies are embedded within the culture of the team
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Expectation to be flexible in undertaking any other duties as
deemed appropriate to the role
5. Service
and Policy Development
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To be aware of relevant Practice related policies/procedures
relevant to the post.
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Develop clinical standard operating procedures with leads, where
required.
6. Personal
Development
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Take personal responsibility to ensure any mandatory training is
undertaken.
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Be willing to undertake additional training and development as
identified at annual appraisal.
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Works in conjunction with senior management, assessing own
learning needs and undertaking learning as appropriate.
7. Information
System use and management
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Use relevant IT systems to support role including SystmOne, Team
Net, Word, Excel, Access, and other systems where necessary.
8. Freedom
to Act and Autonomy
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Expected to work on own initiative regarding own allocated work.
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The post holder will be required to manage own workload and will
be required to adjust priorities as required to meet continually changing
service needs.
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Work is discussed in regular supervision sessions and the post
holder is responsible for deciding which issues need to be referred to Line manager.
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To ensure that relationships and own behaviour is managed in line
with the practice policies
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To always work with due regard for personal safety, adhering to Health
& Safety requirements of the service.
9. Equality,
Diversity & Inclusion (ED&I)
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A good attitude and positive action towards ED&I creates and
environment where all individuals are able to achieve their full potential.
Creating such an environment is important for three reasons: it improves
operational effectiveness, it is morally the right thing to do, and it is
required by law.
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Patients and their families have the right to be treated fairly
and be routinely involved in decisions about their treatment and care. They can
expect to be treated with dignity and respect and will not be discriminated
against on any grounds including age, disability, gender reassignment, marriage
and civil partnership, pregnancy and maternity, race, religion or belief, sex
or sexual orientation. Patients have a responsibility to treat other patients
and our staff with dignity and respect.
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Staff have the right to be treated fairly in recruitment and
career progression. Staff can expect to work in an environment where diversity
is valued and equality of opportunity is promoted. Staff will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Staff have a responsibility to
ensure that you treat our patients and their colleagues with dignity and
respect.
10. Safety,
Health, Environment and Fire (SHEF)
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This practice is committed to supporting and promoting
opportunities to for staff to maintain their health, well-being and safety.
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The post-holder will assist in promoting and maintaining their own
and others health, safety and security as defined in the Practice Health &
Safety Policy and the practice infection control policy and published
procedures.
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All personnel are to comply with the Health and Safety at Work Act
1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions
(workplace) Regulations 1999 and other statutory legislation.
11. Confidentiality
-
This practice is committed to maintaining an outstanding
confidential service. Patients entrust and permit us to collect and retain
sensitive information relating to their health and other matters, pertaining to
their care. They do so in confidence and have a right to expect all staff will
respect their privacy and maintain confidentiality at all times. It is
essential that if, the legal requirements are to be met and the trust of our
patients is to be retained that all staff protect patient information and
provide a confidential service.
12. Collaborative
Working
-
All staff are to recognise the significance of collaborative
working. Teamwork is essential in multidisciplinary environments. Effective
communication is essential and all staff must ensure they communicate in a
manner which enables the sharing of information in an appropriate manner.
13. Security
-
The security of the practice is the responsibility of all
personnel. Staff must ensure they remain vigilant at all times and report any
suspicious activity immediately to their line manager. Under no circumstances
are staff to share the codes for the door locks to anyone and are to ensure
that restricted areas remain effectively secured.
