Patient Services Advisor - Clinical Administrator

Job description

Job responsibilities

Long Term Condition (LTC) Recall & Patient Follow-Up

• Coordinate and manage recall processes for patients with long-term conditions in line with practice protocols and national guidance
• Ensure patients are invited for routine and scheduled reviews, monitoring, tests, and treatments (e.g. blood tests, monitoring, reviews)
• Respond to patient queries relating to long-term condition recalls and monitoring, escalating appropriately where clinical input is required
• Maintain accurate recall systems and ensure timely follow-up of non-responders

Clinical Administration & Patient Support

• Act as a point of contact for patient queries related to long-term condition administration and recall processes
• Support accurate coding, tracking, and documentation related to recalls and monitoring activity
• Liaise with clinicians, nursing teams, and wider admin colleagues to ensure recall activity supports clinical priorities

Rotas & Operational Support

• Support the creation and maintenance of clinical rotas.
• Work closely with the team leader to ensure rotas align with demand, capacity, and service requirements

Enhanced Services & Claims

• Support the administration and submission of Local Enhanced Service (LES) claims
• Ensure activity is accurately recorded, collated, and submitted in line with contractual requirements and deadlines

Data, Reporting & Team Support

• Support the Clinical Admin Team Leader with data collation, validation, and presentation
• Assist with preparing reports relating to recalls, enhanced services, and activity monitoring
• Contribute to the continuous improvement of processes and workflows within the centralised team

Person Specification

Qualifications

Essential

• Good IT skills, including clinical systems and Microsoft Office

Desirable

• Knowledge of Local Enhanced Services and claims processes
• Understanding of primary care workflows and patient pathways

Experience

Essential

• Previous experience in an administrative role
• Ability to work effectively as part of a centralised team supporting multiple sites

Desirable

• Experience with long-term condition recalls and monitoring
• Experience supporting data reporting or performance monitoring

Values & Personal Attributes

Essential

• Strong organisational skills with the ability to manage recalls, deadlines, and competing priorities
• Excellent attention to detail and commitment to data accuracy
• Confident and professional communication skills, both written and verbal
• Patient-focused and quality-driven
• Proactive, organised, and solutions-focused
• Collaborative and supportive of colleagues
• Committed to continuous improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aspiro Healthcare

Address

Hollybrook Medical Centre

Hollybrook Way

Littleover

Derby

DE23 3TX

Employer's website

https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)