Job summary
This is a new role focused on turning operational data into meaningful insight, enabling us to make informed decisions around access, service delivery, appointment planning & performance improvement.
This role will initially work with some independence to build & lead our internal reporting capability. In time, the role will develop into the leader of our emerging Central Operations Team.
You'll need strong data skills, a hands-on approach & the ability to work in a fast-paced evolving environment. This is an exciting opportunity to help shape how we use data & systems to improve the day-to-day running & long-term impact of our services.
The purpose of this role is to serve as the main contact on all digital matters within the Practices, ensuring the effective use of digital resources to drive operational excellence & enhance patient experience. This role will be responsible for implementing robust reporting systems, managing digital contracts & optimising operational platforms to support informed decision-making & continuous improvement across the organisation. By producing actionable data & fostering collaborative relations with internal & external stakeholders, this role contributes to the achievement of strategic objectives, financial goals & the delivery of high-quality healthcare services.
You will have experience in a fast-paced office environment, good IT skills, experience in using clinical systems e.g. SystmOne & demonstrable customer service skills.
Main duties of the job
Lead, develop and implement reporting systems and process
that provide the Practice with data to support operational and business
decisions, including but not limited to, QOF and clinical indicators, patient
access and appointment utilisation, workforce and scheduling efficiency.
Produce regular reports and dashboards to support management
decisions.
Work with clinical and operational staff to identify and
solve inefficiencies.
Make practical, data-informed recommendations for service
improvement.
Act as the main contact for digital system suppliers and
contracts.
Represent the practice in discussions with the ICB and PCN
regarding digital matters.
Support the implementation and use of operational and digital
tools (e.g. appointment mapping, demand and capacity models).
Develop the Central Operations Team by designing scalable
processes and systems.
Keep up to date with relevant NHS, digital, and primary care
developments.
To manage the organisations digital systems to ensure full
use of their potential.
Provide technical support and link with external IT support
services.
Manage all staff and resources allocated to the post holder.
Contribute to ongoing continuous improvement plans.
To ensure up to date knowledge in areas relevant to the post
and to contribute to practice improvement with suggestions and forward thinking
views.
This is a new role & therefore it is expected that this job description will be further defined as the role evolves.
About us
Aspiro Healthcare is a group of nine surgeries based across the Derbyshire and Northamptonshire area with approximately 180 employed members of staff.
This
is a full-time position with a competitive salary and benefits, as well as a
friendly working environment. For the right candidate we are offering:
A salary of £42,000 - £50,000
dependant on experience.
NHS Pension.
Family Friendly Benefits.
Additional Holiday allowance (30 days
+ Bank Holidays).
Company events.
Job description
Job responsibilities
Job Purpose
We are looking for a proactive and analytical
Operations & Insights Lead to help us better understand and improve how our
GP practice functions. This is a new role focused on turning operational data
into meaningful insight enabling us to make informed decisions around access,
service delivery, appointment planning, and performance improvement.
This role will initially work with some
independence to build and lead our internal reporting capability. In time, the
role will develop into the leader of our emerging Central Operations Team.
You'll need strong data skills, a hands-on
approach, and the ability to work in a fast-paced and evolving environment.
This is an exciting opportunity to help shape how we use data and systems to
improve the day-to-day running and long-term impact of our services.
The purpose of the Digital Performance and Data
Manager role is to serve as the main contact on all digital matters within the Practices,
ensuring the effective utilisation of digital resources to drive operational
excellence and enhance patient experience. This role will be responsible for
implementing robust reporting systems, managing digital contracts, and
optimising operational platforms to facilitate informed decision-making and
continuous improvement across the organisation. By producing actionable data
and fostering collaborative relationships with internal and external
stakeholders, the Digital Performance and Data Manager contributes to the
achievement of strategic objectives, financial goals, and the delivery of
high-quality healthcare services.
The successful candidate will have experience
in a fast-paced office environment, have good IT skills, experience in using
clinical systems such as SystmOne, and will have demonstrable customer service
skills.
This is a new role and therefore it is expected
that this job description will be further defined as the role evolves.
Key Accountabilities:
Lead, develop and implement reporting systems and process
that provide the Practice with data to support operational and business
decisions, including but not limited to, QOF and clinical indicators, patient
access and appointment utilisation, workforce and scheduling efficiency.
Produce regular reports and dashboards to support management
decisions.
Work with clinical and operational staff to identify and
solve inefficiencies.
Make practical, data-informed recommendations for service
improvement.
Act as the main contact for digital system suppliers and
contracts.
Represent the practice in discussions with the ICB and PCN
regarding digital matters.
Support the implementation and use of operational and digital
tools (e.g. appointment mapping, demand and capacity models).
Develop the Central Operations Team by designing scalable
processes and systems.
Keep up to date with relevant NHS, digital, and primary care
developments.
To manage the organisations digital systems to ensure full
use of their potential.
Provide technical support and link with external IT support
services.
Manage all staff and resources allocated to the post holder.
Contribute to ongoing continuous improvement plans.
To ensure up to date knowledge in areas relevant to the post
and to contribute to practice improvement with suggestions and forward thinking
views.
Key Working Relationships
Aspiro Partners.
Aspiro Leadership Team.
Senior Managers & Deputy Managers across
Derby & Northampton.
Clinical staff.
Non-Clinical Staff.
ICB & Derby City South PCN.
External contracts including Virpac.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in our Health & Safety Policy and
any related Health and Safety manuals or procedures.
Equality and Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of colleagues.
Behaving in a manner that is welcoming to and of the individual,
is non-judgemental and respects their circumstances, feelings priorities and
rights.
Confidentiality
Aspiro Healthcare are committed to maintaining
an outstanding confidential service. Patients entrust and permit us to collect
and retain sensitive information relating to their health and other matters
pertaining to their care. They do so in confidence and have a
right to expect that all staff will respect their privacy and maintain
confidentiality at all times. It is essential that, if the legal requirements
are to be met and the trust of our patients and staff is to be retained, all
staff protect patient information and provide a confidential service.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Job Description Reviews
This job description is intended to provide an
outline of the key tasks and responsibilities only and lists above are
non-exhaustive. There may be other duties required of the post holder
commensurate with their position. This
description will be open to regular review and may be amended in the light of
developing or changing operations, or as part of an individual performance
review process. All members of staff
should be prepared to take on additional duties or relinquish existing duties
in order to maintain the efficient running of the business.
Job description
Job responsibilities
Job Purpose
We are looking for a proactive and analytical
Operations & Insights Lead to help us better understand and improve how our
GP practice functions. This is a new role focused on turning operational data
into meaningful insight enabling us to make informed decisions around access,
service delivery, appointment planning, and performance improvement.
This role will initially work with some
independence to build and lead our internal reporting capability. In time, the
role will develop into the leader of our emerging Central Operations Team.
You'll need strong data skills, a hands-on
approach, and the ability to work in a fast-paced and evolving environment.
This is an exciting opportunity to help shape how we use data and systems to
improve the day-to-day running and long-term impact of our services.
The purpose of the Digital Performance and Data
Manager role is to serve as the main contact on all digital matters within the Practices,
ensuring the effective utilisation of digital resources to drive operational
excellence and enhance patient experience. This role will be responsible for
implementing robust reporting systems, managing digital contracts, and
optimising operational platforms to facilitate informed decision-making and
continuous improvement across the organisation. By producing actionable data
and fostering collaborative relationships with internal and external
stakeholders, the Digital Performance and Data Manager contributes to the
achievement of strategic objectives, financial goals, and the delivery of
high-quality healthcare services.
The successful candidate will have experience
in a fast-paced office environment, have good IT skills, experience in using
clinical systems such as SystmOne, and will have demonstrable customer service
skills.
This is a new role and therefore it is expected
that this job description will be further defined as the role evolves.
Key Accountabilities:
Lead, develop and implement reporting systems and process
that provide the Practice with data to support operational and business
decisions, including but not limited to, QOF and clinical indicators, patient
access and appointment utilisation, workforce and scheduling efficiency.
Produce regular reports and dashboards to support management
decisions.
Work with clinical and operational staff to identify and
solve inefficiencies.
Make practical, data-informed recommendations for service
improvement.
Act as the main contact for digital system suppliers and
contracts.
Represent the practice in discussions with the ICB and PCN
regarding digital matters.
Support the implementation and use of operational and digital
tools (e.g. appointment mapping, demand and capacity models).
Develop the Central Operations Team by designing scalable
processes and systems.
Keep up to date with relevant NHS, digital, and primary care
developments.
To manage the organisations digital systems to ensure full
use of their potential.
Provide technical support and link with external IT support
services.
Manage all staff and resources allocated to the post holder.
Contribute to ongoing continuous improvement plans.
To ensure up to date knowledge in areas relevant to the post
and to contribute to practice improvement with suggestions and forward thinking
views.
Key Working Relationships
Aspiro Partners.
Aspiro Leadership Team.
Senior Managers & Deputy Managers across
Derby & Northampton.
Clinical staff.
Non-Clinical Staff.
ICB & Derby City South PCN.
External contracts including Virpac.
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in our Health & Safety Policy and
any related Health and Safety manuals or procedures.
Equality and Diversity:
The post-holder will support
the equality, diversity and rights of patients, carers and colleagues, to
include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of colleagues.
Behaving in a manner that is welcoming to and of the individual,
is non-judgemental and respects their circumstances, feelings priorities and
rights.
Confidentiality
Aspiro Healthcare are committed to maintaining
an outstanding confidential service. Patients entrust and permit us to collect
and retain sensitive information relating to their health and other matters
pertaining to their care. They do so in confidence and have a
right to expect that all staff will respect their privacy and maintain
confidentiality at all times. It is essential that, if the legal requirements
are to be met and the trust of our patients and staff is to be retained, all
staff protect patient information and provide a confidential service.
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Job Description Reviews
This job description is intended to provide an
outline of the key tasks and responsibilities only and lists above are
non-exhaustive. There may be other duties required of the post holder
commensurate with their position. This
description will be open to regular review and may be amended in the light of
developing or changing operations, or as part of an individual performance
review process. All members of staff
should be prepared to take on additional duties or relinquish existing duties
in order to maintain the efficient running of the business.
Person Specification
Qualifications
Essential
- Degree level education or significant experience of working at this level.
Desirable
- Degree or professional qualification in data, statistical analysis or equivalent.
Skills Required
Essential
- Excellent interpersonal communication skills, both written and verbal.
- Strong problem-solving abilities and the capability to offer solutions.
- Strong attention to detail and accuracy.
- Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
- Experience of managing and building a team.
- Leadership abilities.
Experience
Essential
- Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
- Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
- Producing reports suitable for board level.
- Quality improvement implementation experience.
Desirable
- Previous experience of data reporting in healthcare.
- Comfortable with NHS data e.g. SystmOne experience, QOF data, appointment audits.
Personal Qualities
Essential
- Able to travel between surgeries if required.
- Ability to build effective relationships with managers and employees.
- Organised and efficient.
- Willing to act on own initiative.
- Excellent attention to detail.
- Adaptability and resilience in a dynamic work environment.
- Commitment to continuous learning and professional development.
- Commercially minded.
Person Specification
Qualifications
Essential
- Degree level education or significant experience of working at this level.
Desirable
- Degree or professional qualification in data, statistical analysis or equivalent.
Skills Required
Essential
- Excellent interpersonal communication skills, both written and verbal.
- Strong problem-solving abilities and the capability to offer solutions.
- Strong attention to detail and accuracy.
- Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
- Experience of managing and building a team.
- Leadership abilities.
Experience
Essential
- Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
- Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
- Producing reports suitable for board level.
- Quality improvement implementation experience.
Desirable
- Previous experience of data reporting in healthcare.
- Comfortable with NHS data e.g. SystmOne experience, QOF data, appointment audits.
Personal Qualities
Essential
- Able to travel between surgeries if required.
- Ability to build effective relationships with managers and employees.
- Organised and efficient.
- Willing to act on own initiative.
- Excellent attention to detail.
- Adaptability and resilience in a dynamic work environment.
- Commitment to continuous learning and professional development.
- Commercially minded.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
