Job summary
We are looking for an experienced Digital Operations Manager to lead and build a
team capable of reporting and managing the digital needs of Aspiro Healthcare.
We are looking for someone exceptional to lead a team delivering both digital
operational support and board level reporting who always has an eye on what is
new in the primary care field.
What are we looking for in the Digital Operations Manager?
Degree or professional qualification in data, statistical analysis or significant experience working at this level.
Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
Producing reports suitable for board level.
Quality improvement implementation experience.
Excellent interpersonal communication skills, both written and verbal.
Strong problem-solving abilities and the capability to offer solutions.
Strong attention to detail and accuracy.
Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
Leadership abilities.
Able to travel between surgeries if required.
Ability to build effective relationships with managers and employees.
Organised and efficient, willing to act on own initiative.
Adaptability and resilience in a dynamic work environment.
Commitment to continuous learning and professional development.
Commercially minded.
Main duties of the job
The post
holder will play a crucial role within the organisation and will be required to
travel across the surgeries, to internally deliver high quality, dependable, digital
services throughout the business, engaging in a range of duties including:
Leading on digital improvement.
Providing guidance and support to
employees and management with digital contracts and suppliers.
Develop effective relationships with
managers within the organisation.
Continually review and implement
improvements in the digital systems and processes, as well as ensuring they are
being adhered to.
Leading on new digital initiatives.
Be able to extract business data and
develop user friendly reports to support the business with activity and
performance targets.
Problem solving, including lateral
thinking to support business solutions.
Lead contact for digital suppliers,
internal users and the ICB.
Rota Management.
About us
Aspiro Healthcare is a group of nine surgeries based across the Derbyshire and Northamptonshire area with approximately 180 employed members of staff.
This
is a full-time position with a competitive salary and benefits, as well as a
friendly working environment. For the right candidate we are offering:
A salary of £42,000 - £50,000
dependant on experience.
NHS Pension.
Family Friendly Benefits.
Additional Holiday allowance (30 days
+ Bank Holidays).
Company events.
Job description
Job responsibilities
Job Purpose
The purpose of
the Digital Operations Manager role is to serve as the main contact on all
digital matters within the organisation, ensuring the effective utilisation of
digital resources to drive operational excellence and enhance patient
experience. This role will be responsible for implementing robust reporting
systems, managing digital contracts, and optimising operational platforms to
facilitate informed decision-making and continuous improvement across the
organisation. By producing actionable data and fostering collaborative
relationships with internal and external stakeholders, the Digital Operations Manager contributes to the achievement of strategic objectives, financial
goals, and the delivery of high-quality healthcare services.
The successful
candidate will have experience in a fast-paced office environment, have good IT
skills, experience in using clinical systems such as SystmOne, and will have
demonstrable customer service skills.
This is a new
role and therefore it is expected that this job description will be further
defined as the role evolves.
Key
Accountabilities:
Lead, develop
and implement reporting systems and process that provide the business with data
to support operational and business decisions.
To be the lead
contact for all contracts with IT and digital service providers.
To be the lead
contact with the ICB in relation to all digital areas.
To manage the
organisations digital systems to ensure full use of their potential.
Provide
technical support and link with external IT support services.
Manage all
staff and resources allocated to the post holder.
Contribute
to ongoing continuous improvement plans.
To ensure up to
date knowledge in areas relevant to the post and to contribute to practice
improvement with suggestions and forward-thinking views.
Key Working Relationships
Aspiro Partners.
Aspiro
Leadership Team.
Senior Managers & Deputy Managers across
Derby & Northampton.
Clinical staff.
Non-Clinical Staff.
ICB & Derby City South PCN.
External
contracts including Virpac.
Health &
Safety
The post-holder
will assist in promoting and maintaining their own and others health, safety
and security as defined in our Health & Safety Policy and any related
Health and Safety manuals or procedures.
Equality and
Diversity:
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
Respecting the
privacy, dignity, needs and beliefs of colleagues
Behaving in a
manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Confidentiality
Aspiro Healthcare are committed to maintaining an
outstanding confidential service. Patients entrust and permit us to collect and
retain sensitive information relating to their health and other matters
pertaining to their care. They do so in confidence and have a right to expect
that all staff will respect their privacy and maintain confidentiality at all
times. It is essential that, if the legal requirements are to be met and the
trust of our patients and staff is to be retained, all staff protect patient information
and provide a confidential service.
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
Communicate
effectively with other team members.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Job
Description Reviews
This job
description is intended to provide an outline of the key tasks and
responsibilities only and lists above are non-exhaustive. There may be other
duties required of the post holder commensurate with their
position.This description will be open to regular review and may be
amended in the light of developing or changing operations, or as part of an
individual performance review process.All members of staff should
be prepared to take on additional duties or relinquish existing duties in order
to maintain the efficient running of the business.
Job description
Job responsibilities
Job Purpose
The purpose of
the Digital Operations Manager role is to serve as the main contact on all
digital matters within the organisation, ensuring the effective utilisation of
digital resources to drive operational excellence and enhance patient
experience. This role will be responsible for implementing robust reporting
systems, managing digital contracts, and optimising operational platforms to
facilitate informed decision-making and continuous improvement across the
organisation. By producing actionable data and fostering collaborative
relationships with internal and external stakeholders, the Digital Operations Manager contributes to the achievement of strategic objectives, financial
goals, and the delivery of high-quality healthcare services.
The successful
candidate will have experience in a fast-paced office environment, have good IT
skills, experience in using clinical systems such as SystmOne, and will have
demonstrable customer service skills.
This is a new
role and therefore it is expected that this job description will be further
defined as the role evolves.
Key
Accountabilities:
Lead, develop
and implement reporting systems and process that provide the business with data
to support operational and business decisions.
To be the lead
contact for all contracts with IT and digital service providers.
To be the lead
contact with the ICB in relation to all digital areas.
To manage the
organisations digital systems to ensure full use of their potential.
Provide
technical support and link with external IT support services.
Manage all
staff and resources allocated to the post holder.
Contribute
to ongoing continuous improvement plans.
To ensure up to
date knowledge in areas relevant to the post and to contribute to practice
improvement with suggestions and forward-thinking views.
Key Working Relationships
Aspiro Partners.
Aspiro
Leadership Team.
Senior Managers & Deputy Managers across
Derby & Northampton.
Clinical staff.
Non-Clinical Staff.
ICB & Derby City South PCN.
External
contracts including Virpac.
Health &
Safety
The post-holder
will assist in promoting and maintaining their own and others health, safety
and security as defined in our Health & Safety Policy and any related
Health and Safety manuals or procedures.
Equality and
Diversity:
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with practice procedures and policies, and current
legislation
Respecting the
privacy, dignity, needs and beliefs of colleagues
Behaving in a
manner that is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Confidentiality
Aspiro Healthcare are committed to maintaining an
outstanding confidential service. Patients entrust and permit us to collect and
retain sensitive information relating to their health and other matters
pertaining to their care. They do so in confidence and have a right to expect
that all staff will respect their privacy and maintain confidentiality at all
times. It is essential that, if the legal requirements are to be met and the
trust of our patients and staff is to be retained, all staff protect patient information
and provide a confidential service.
Communication:
The post-holder
should recognise the importance of effective communication within the team and
will strive to:
Communicate
effectively with other team members.
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Job
Description Reviews
This job
description is intended to provide an outline of the key tasks and
responsibilities only and lists above are non-exhaustive. There may be other
duties required of the post holder commensurate with their
position.This description will be open to regular review and may be
amended in the light of developing or changing operations, or as part of an
individual performance review process.All members of staff should
be prepared to take on additional duties or relinquish existing duties in order
to maintain the efficient running of the business.
Person Specification
Qualifications
Essential
- Degree level education or significant experience of working at this level.
Desirable
- Degree or professional qualification in data, statistical analysis or equivalent.
Skills Required
Essential
- Excellent interpersonal communication skills, both written and verbal.
- Strong problem-solving abilities and the capability to offer solutions.
- Strong attention to detail and accuracy.
- Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
- Experience of managing and building a team.
- Leadership abilities.
Experience
Essential
- Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
- Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
- Producing reports suitable for board level.
- Quality improvement implementation experience.
Desirable
- Previous experience of data reporting in healthcare.
- SystmOne experience.
Personal Qualities
Essential
- Able to travel between surgeries if required.
- Ability to build effective relationships with managers and employees.
- Organised and efficient.
- Willing to act on own initiative.
- Excellent attention to detail.
- Adaptability and resilience in a dynamic work environment.
- Commitment to continuous learning and professional development.
- Commercially minded.
Person Specification
Qualifications
Essential
- Degree level education or significant experience of working at this level.
Desirable
- Degree or professional qualification in data, statistical analysis or equivalent.
Skills Required
Essential
- Excellent interpersonal communication skills, both written and verbal.
- Strong problem-solving abilities and the capability to offer solutions.
- Strong attention to detail and accuracy.
- Ability to prioritise tasks, manage multiple projects simultaneously and work to deadlines.
- Experience of managing and building a team.
- Leadership abilities.
Experience
Essential
- Demonstratable experience of having worked with databases, spreadsheets to include advanced techniques using Excel, Power BI or similar software.
- Understanding of the measurement of outcomes and producing data sets that enable interrogation of data.
- Producing reports suitable for board level.
- Quality improvement implementation experience.
Desirable
- Previous experience of data reporting in healthcare.
- SystmOne experience.
Personal Qualities
Essential
- Able to travel between surgeries if required.
- Ability to build effective relationships with managers and employees.
- Organised and efficient.
- Willing to act on own initiative.
- Excellent attention to detail.
- Adaptability and resilience in a dynamic work environment.
- Commitment to continuous learning and professional development.
- Commercially minded.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
