Patient Services Administrator

Job description

Job responsibilities

Job Summary

The post-holder will undertake administration duties which involve heavy patient contact via the telephone listed below, although not exhaustive, to support the smooth running of the practice.

Job Responsibilities:

Clinical Administration

QoF:

- Support the management and achievement of QoF - ensuring QoF targets using an effective LTC monitoring process

- Support the Childhood Immunisations programme and achievement working alongside the Nursing team

- Support the promotion and utilisation of these services to improve patient care

Enhanced Services:

- Support the management and achievement of National and Local Enhanced Services - ensuring that targets are met using an effective recall system

- Support the promotion and utilisation of these services to improve patient care

- Be involved in national campaigns such as vaccinations and cancer screening

PCN DES / IIF:

- Support the management and achievement of PCN DES targets - ensuring targets are met using effective processes

Recall / report management and monitoring:

- Manage the high risk drug monitoring process working alongside the Pharmacy team

- Support the management of clinical recalls working alongside the Nursing team

- Cytology recalls as per QoF including the management of Open Exeter for Cytology purposes and cytology pathology administration

Patient communications:

- SystmOne tasks

Practice Administration

Registrations:

- EDI Administration

- GP2GP transfers and degraded entries

- Lloyd George management

- Death administration (including medical certificates, cremation forms, death register management)

Online Access:

- Patient registration

- Additional access requests i.e. full clinical record, detailed coded record, proxy access etc

Document management:

- Scanning / importing clinical documents

- Matching clinical documents

- Coding clinical documents

- Allocating clinical documents requiring further actions

Medical reports / subject access requests (SARs):

- Processing of medical reports with iGPR

- Request and retrieval of private fees

- Dissemination and booking of medical reports requiring face to face examinations / observations

- Completion of SARs

Pathology administration:

- Bowel results administration

- Warfarin results administration

Patient communications:

- Website dashboard management

- Practice generic emails

- SystmOne tasks

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Qualifications

Essential

• Qualifications
• GCSE equivalent qualifications (particularly, English and Maths)
• Essential
• A demonstrable commitment to Continuous Professional Development
• Essential

Experience

Essential

• Excellent communication skills
• Problem solving/multi-tasking
• Competent in using Microsoft Office programmes (Outlook, Word, Excel)
• Able to demonstrate enthusiasm to developing skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure and use own initiative
• Able to work in a changing environment
• Flexibility of working hours / ability to work at the desired times and across multiple sites

Desirable

• Experience of working within Primary Care
• Experience of SystmOne clinical system
• Hold full UK drivers licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollybrook Medical Centre

Address

Hollybrook Medical Centre

Hollybrook Way

Littleover

Derby

DE23 3TX

Employer's website

https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)