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Receptionist/ Care Navigator

Butetown Medical Practice

Information:

This job is now closed

Job summary

Butetown Medical Practice are looking to recruit 2 enthusiastic primary care receptionists/Care-Navigators.

We are a friendly and forward-thinking practice, focused on delivering high quality patient care to our 9,036 practice population. The role is very varied, and you will be working within a supportive, motivated, friendly and enthusiastic team.

Main duties of the job

The successful candidate will be required to cover all aspects of reception work in a GP practice and involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks amongst other administrative responsibilities.Computer literacy is essential and full training will be given as appropriate.

Computer literacy skills are essential,preferably with previous experience in primary care. The successful candidates must be well organized, with excellent communication skills to deal with people in a polite and sensitive manner, and have the ability to work as part of a team.

Part time position (2 part time positions available)

About us

We are a friendly and forward-thinking practice, focused on delivering high quality patient care to our 9,036 practice population. The role is very varied, and you will be working within a supportive, motivated, friendly and enthusiastic team.

Competitive salary and will include shift patterns between 8 am and 6.30 pm

Hours will be agreed on appointment

Flexibility to cover annual leave and sickness is essential.

Date posted

09 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3280-23-0002

Job locations

Loudon

Plas Iona

Cardiff

South Glamorgan

CF10 5HW


Job description

Job responsibilities

JOB TITLE: Receptionist/Care Navigator @ Butetown Medical Practice, Cardiff

Accountable to: General Practitioners (for medical matters) Practice or Deputy Manager (for all other matters)

Job Summary:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action

Making appointments on Vision, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.

Pulling and filing medical records as necessary.

Processing repeat prescriptions and filing for collection within 48 hours.

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance of written protocols

Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

To send letters to patients as necessary.

Photocopying of notes and other information where required

Changing details on Vision- Change of address, telephone numbers etc. Other Information:

Cover for other Reception team members may be required for sickness and annual leave.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Job description

Job responsibilities

JOB TITLE: Receptionist/Care Navigator @ Butetown Medical Practice, Cardiff

Accountable to: General Practitioners (for medical matters) Practice or Deputy Manager (for all other matters)

Job Summary:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action

Making appointments on Vision, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.

Pulling and filing medical records as necessary.

Processing repeat prescriptions and filing for collection within 48 hours.

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance of written protocols

Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

To send letters to patients as necessary.

Photocopying of notes and other information where required

Changing details on Vision- Change of address, telephone numbers etc. Other Information:

Cover for other Reception team members may be required for sickness and annual leave.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Person Specification

Qualifications

Desirable

  • Previous primary care experience
Person Specification

Qualifications

Desirable

  • Previous primary care experience

Employer details

Employer name

Butetown Medical Practice

Address

Loudon

Plas Iona

Cardiff

South Glamorgan

CF10 5HW


Employer's website

https://www.butetowndoctors.co.uk (Opens in a new tab)

Employer details

Employer name

Butetown Medical Practice

Address

Loudon

Plas Iona

Cardiff

South Glamorgan

CF10 5HW


Employer's website

https://www.butetowndoctors.co.uk (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Victoria Dimond

victoria.diamond2@wales.nhs.uk

02920483126

Date posted

09 August 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3280-23-0002

Job locations

Loudon

Plas Iona

Cardiff

South Glamorgan

CF10 5HW


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