Workflow Team Leader

Job description

Job responsibilities

AHP operates via self-managed teams. As the Team leader the post holder will be responsible for:

• Day to day line management of the team
• Ensuring effective and efficient service delivery and
• Identifying and developing future strategy of the team in line with AHP strategy

Day to day line management of the workflow team including scanners

• authorising annual leave
• sickness absence monitoring and return to work interviews
• regular mentoring through 1:1s +/- team meetings
• ensuring all mandatory training is up to date
• undertaking annual appraisals and PDPs
• identify and where appropriate deliver training
• manage poor performance when required
• lead the recruitment and interview and induction process of all new staff
• Maintain effective budget control eg. authorise overtime where appropriate
• Undertake Risk assessments including display screen equipment assessments
• Work with the GP Lead to co-ordinate and feedback common themes from individual staff audits

Ensuring effective and efficient service delivery

• Continually review and update all workflow Standard Operating Procedures and Guidance as required
• Set up, agree key and monitor performance indicators
• Instil a culture of continuous learning and improvement through regular review of incidents and feedback.
• Act as a focal point for communication, advising workflow staff on methods of coding, administration and best practice
• Undertake workflow clinical correspondence
• Participate in regular audit of your work with the GP Lead
• Ensure all workflow staff are subject to audit of their work by the GP clinical lead or postholder as appropriate.
• Coordinate meeting agendas and ensure a record the monthly workflow meetings are kept and any other relevant meetings as required.
• Develop close working relationships other practice professionals in the wider workflow process eg. GP Clinical Lead, Lead Nurse, Lead Pharmacist
• Develop close working relationships with other AHP Team Leaders to ensure cohesion of operations eg. IM&T Lead, Admin Team, Reception Teams
• Develop close working relationships with external agencies, as required.
• Support the management team in the compilation of assurance reports and the practice development plan
• Support AHP management with compliance through a system of audit, incident reporting and standard setting eg for CQC, QOF, local and national NHS priorities
• Report to the Exec for service delivery on operations issues and seek clinical input and advice from the GP Lead.

Identifying and developing future strategy of the team in line with AHP strategy

• Formulate an annual strategy for workflow to continuously improve service delivery taking into consideration the AHP forward plan, local and national priorities
• Ensure the workflow team is focussed on delivering the priorities set out in the strategy
• Horizon scan developments in Workflow and consider how these could be adopted at AHP

Person Specification

Qualifications

Essential

• GCSE English (C or above) and at least three others

Desirable

• Educated to A-level / equivalent or higher, with relevant experience
• NVQ Level 2 in Health and Social Care, or similar
• Leadership and / or Management Qualification
• Courses in understanding medical terminology and abbreviations

Experience

Essential

• Experience of working in Workflow
• Experience of administrative duties
• Experience of working in a health care setting, ideally in General Practice
• Experience of leading / managing a team
• Experience of providing appraisal writing and staff development

Knowledge & Skills

Essential

• Excellent communication skills (written and oral)
• Knowledge of Information Governance and Data protection
• Excellent attention to detail in the reading of correspondence and data entry
• Competent in the use of MS Office including word, excel outlook and teams
• Experience of using EMIS clinical system would be an advantage
• DocMan skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedures

Employer details

Employer name

Adur Health Partnership

Address

The Manor Practice

Southwick Street

Southwick

Brighton

BN42 4TA

Employer's website

https://www.adurhealthpartnership.co.uk/ (Opens in a new tab)