Job summary
Job Purpose
Are you an administrator who has always had an interest in the clinical side of a GP surgery? A GPA will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient
Main duties of the job
Main Duties
- Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes
- Arranging appointments, referrals, tests and follow up appointments of patients
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Dipping urine, taking blood pressure, ECGs & phlebotomy
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc GPA Competency Framework 2
- Explaining treatment procedures to patients
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
- Support the GP with immunisations/wound care
About us
Boston Primary Care Network (PCN) is made up of the six practices situated across Boston, Lincolnshire. With four town and two out of town practices, the PCN serves a population of approximately 78,000 patients.
Boston PCN is a forward thinking organisation that understands the importance of trusted relationships to provide a platform for communication with all parties to ensure the safe, efficient and effective delivery of care to the population.
Our Vision: Our vision is a community where everyone feels valued, has a sense of belonging and can achieve what is important to them.
Our Mission: Our mission is to join up our practices with other health and care providers, charities and community groups, so that everyone in our community receives the level of support they need, when they need it, close to their home.
Our Values:
- We put people at the centre of all that we do
- We are united in purpose standing together; one team, one voice, one heart
- We build trust and are honest, acting with integrity and compassion
- We are inclusive, valuing and championing diversity
- We are brave to positively challenge the status quo to bring innovation and real change for a better future
- We are responsible, using our existing strengths and assets effectively and bringing new resources to level up our community
Job description
Job responsibilities
CONFIDENTIALITY
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH AND SAFETY
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
COMMUNICATION
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
CONTRIBTUION TO THE IMPLEMENTATION OF SERVICES
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
EQUALITY AND DIVERSITY
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Job description
Job responsibilities
CONFIDENTIALITY
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH AND SAFETY
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
COMMUNICATION
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
CONTRIBTUION TO THE IMPLEMENTATION OF SERVICES
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
EQUALITY AND DIVERSITY
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Person Specification
Qualifications
Essential
- - GCSE English or equivalent
- - Computer literate with the ability to use Microsoft Office Programs such as Word and Excel or equivalent experience
Desirable
Experience
Essential
- Experience of administration in a health care setting
Desirable
- - Experience of working as a health care support worker.
- - Experience of multi-disciplinary team working in a related field.
Behaviour
Essential
- - Self-motivation and an ability to use initiative
- - Flexibility and the ability to work across all levels and meet changing requirements.
- - Highly organised
- - Commitment to delivering high quality patient focused care
Knowledge and Understanding
Desirable
- Knowledge of Primary Care
Skills and Competencies
Essential
- - The ability to work as part of a team.
- - Computer literate with a the ability to use Microsoft Office Programs such as Word and Excel competently with some experience of the other programs of the Microsoft Office package.
- - Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
- Self-motivated and proactive.
- - Works effectively independently and as a member of a team.
- - Continued commitment to improve skills and ability in new areas of work.
- Adaptability, flexibility and ability to cope with uncertainty and change
Attributes
Essential
- - Enthusiasm, drive and the ability to cope in challenging situations
- - Is compassionate, kind and considerate to others
Person Specification
Qualifications
Essential
- - GCSE English or equivalent
- - Computer literate with the ability to use Microsoft Office Programs such as Word and Excel or equivalent experience
Desirable
Experience
Essential
- Experience of administration in a health care setting
Desirable
- - Experience of working as a health care support worker.
- - Experience of multi-disciplinary team working in a related field.
Behaviour
Essential
- - Self-motivation and an ability to use initiative
- - Flexibility and the ability to work across all levels and meet changing requirements.
- - Highly organised
- - Commitment to delivering high quality patient focused care
Knowledge and Understanding
Desirable
- Knowledge of Primary Care
Skills and Competencies
Essential
- - The ability to work as part of a team.
- - Computer literate with a the ability to use Microsoft Office Programs such as Word and Excel competently with some experience of the other programs of the Microsoft Office package.
- - Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
- Self-motivated and proactive.
- - Works effectively independently and as a member of a team.
- - Continued commitment to improve skills and ability in new areas of work.
- Adaptability, flexibility and ability to cope with uncertainty and change
Attributes
Essential
- - Enthusiasm, drive and the ability to cope in challenging situations
- - Is compassionate, kind and considerate to others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Boston Primary Care Network
Address
Kirton Medical Centre
Boston Road
Kirton
Boston
Lincolnshire
PE20 1DS