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Fell Tower Medical Centre

Reception Supervisor

The closing date is 17 July 2025

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Job summary

Fell Tower Medical Centre are looking to recruit a highly motivated, professional individual with excellent customer service skills into the role of Reception Supervisor. This is a key role combining hands-on reception duties with day-to-day team supervision.

Main duties of the job

As Reception Supervisor, you will carry out all core reception duties including answering calls, booking appointments, and handling patient enquiries, while also supervising a small team of receptionists. You will be responsible for managing staff rotas, monitoring workload to ensure timely and accurate completion of tasks, and overseeing annual leave and sickness cover. You will also act as the key point of contact for any premises or operational issues, liaising with management as required.

About us

Fell Tower Medical Centre is a busy and popular Practice based in Low Fell, Gateshead. We work from a purpose built three-storey Practice in the heart of Low Fell. We are a forward thinking Practice, continually looking at ways to maintain a high quality service to our 7500 patients. We have an established and efficient administration team which allows our Clinicians to focus on patient care.

The Practice has:

Emis Web supported by Ardens and AccuRX

High QoF achievement

CQC rating Good

Training for GP Registrars

Active participation in Primary Care Network

Support via PCN Pharmacists, Mental Health Practitioners, Counsellors and Physiotherapists.

Staff well-being initiatives through Better Health at Work

NHS Pension

Blue Light Card

Details

Date posted

20 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3263-25-0003

Job locations

575-583 Durham Road

Low Fell

Gateshead

NE9 5EY


Job description

Job responsibilities

Reception Duties:

Carry out all day-to-day reception tasks, including answering phones, booking appointments, greetingpatients, processing prescriptions, and managing patient queries.

Ensure high standards of customer service and patient confidentiality at all times.

Support and guide reception staff during busy periods or when complex issues arise.

Team Supervision:

Supervise a small team of receptionists, providing direction, support, and on-the-job training as needed.

Organise and manage the reception rota to ensure appropriate cover during operating hours.

Monitor performance, provide feedback, and contribute to staff appraisals as required.

Workforce Management:

Manage annual leave and sickness absences for your reception team.

Maintain clear records and liaise with management to ensure adequate staffing levels at all times.

Premises Liaison:

Act as the first point of contact for any premises-related or operational issues.

Liaise with the Practice Manager to report and escalate facilities or systems issues as needed.

Ensure the reception area is safe, clean, and welcoming at all times.

Job description

Job responsibilities

Reception Duties:

Carry out all day-to-day reception tasks, including answering phones, booking appointments, greetingpatients, processing prescriptions, and managing patient queries.

Ensure high standards of customer service and patient confidentiality at all times.

Support and guide reception staff during busy periods or when complex issues arise.

Team Supervision:

Supervise a small team of receptionists, providing direction, support, and on-the-job training as needed.

Organise and manage the reception rota to ensure appropriate cover during operating hours.

Monitor performance, provide feedback, and contribute to staff appraisals as required.

Workforce Management:

Manage annual leave and sickness absences for your reception team.

Maintain clear records and liaise with management to ensure adequate staffing levels at all times.

Premises Liaison:

Act as the first point of contact for any premises-related or operational issues.

Liaise with the Practice Manager to report and escalate facilities or systems issues as needed.

Ensure the reception area is safe, clean, and welcoming at all times.

Person Specification

Qualifications

Essential

  • GCSE grade A to C or equivalent in English and Maths

Desirable

  • Qualification in Leadership and/or management

Experience

Essential

  • At least 1 years experience of managing or supervising staff.
  • Experience of giving feedback and training to improve staff performance.
  • Experience working in General Practice
  • Experience of using a clinical system (EMIS/System One)

Desirable

  • Experience of dealing with complaints.

Knowledge and Skills

Essential

  • Ability to communicate with patients, staff and other professionals.
  • Good verbal, presentation and written skills and ability to communicate concisely and effectively.
  • High level of I.T literacy
  • A motivational, proactive and problem solving approach.
  • Excellent organisational skills
  • Commitment, determination and resilience.
  • Able to act professionally at all times.
  • Ability to deal with personal information sensitively and respect peoples right to strict confidentiality.
  • Ability to work on your own initiative.
Person Specification

Qualifications

Essential

  • GCSE grade A to C or equivalent in English and Maths

Desirable

  • Qualification in Leadership and/or management

Experience

Essential

  • At least 1 years experience of managing or supervising staff.
  • Experience of giving feedback and training to improve staff performance.
  • Experience working in General Practice
  • Experience of using a clinical system (EMIS/System One)

Desirable

  • Experience of dealing with complaints.

Knowledge and Skills

Essential

  • Ability to communicate with patients, staff and other professionals.
  • Good verbal, presentation and written skills and ability to communicate concisely and effectively.
  • High level of I.T literacy
  • A motivational, proactive and problem solving approach.
  • Excellent organisational skills
  • Commitment, determination and resilience.
  • Able to act professionally at all times.
  • Ability to deal with personal information sensitively and respect peoples right to strict confidentiality.
  • Ability to work on your own initiative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fell Tower Medical Centre

Address

575-583 Durham Road

Low Fell

Gateshead

NE9 5EY


Employer's website

https://www.felltowermedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Fell Tower Medical Centre

Address

575-583 Durham Road

Low Fell

Gateshead

NE9 5EY


Employer's website

https://www.felltowermedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Carl Wigham

carl.wigham@nhs.net

01914913322

Details

Date posted

20 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3263-25-0003

Job locations

575-583 Durham Road

Low Fell

Gateshead

NE9 5EY


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