Job summary
As
a Patient Care Coordinator your
role will be to assist and connect patients to their usual doctors and other medical
professionals facilitating effective communication.
To provide general secretarial support to the clinical team.
To undertake a variety of administrative duties to
assist the clinical and management team.
Main duties of the job
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Actioning all incoming email
Clinically coding data on SystmOne
Co-ordination of care plans
Assisting GPs with administration of patient care
Making any necessary referrals from the practice as per standard operating procedures and enhanced service specifications. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner
Participating in the administrative responsibilities of the practice team
To facilitate patient care meetings and taking minutes.
Attending and participating in practice meetings as required.
To refer patients as appropriate through the eReferral System
To ensure all urgent referrals are dealt with in a prompt manner
To process usual GPs scanned documents in accordance with standard operating procedures
To retrieve medical records and assist the completion of medical/insurance reports as per practice standard operating procedures
To facilitate access to information through the Access to Medical Records Policy, including Subject Access Requests
File patient records and correspondence in patient medical records
To work alongside the Patient Services Advisors to ensure all roles within the Patient Services Team are covered
About us
General practice is a very fast paced environment, the successful candidate must be able to work under pressure, remain calm, have excellent communication skills, and a caring and compassionate nature to serve a patient list size of over 7550 patients.
Job description
Job responsibilities
As a Patient Care Coordinator your role will be to assist and connect patients to their usual doctors and other medical professionals facilitating effective communication.
To provide general secretarial support to the clinical team.
To undertake a variety of administrative duties to assist the clinical and management team.
Job description
Job responsibilities
As a Patient Care Coordinator your role will be to assist and connect patients to their usual doctors and other medical professionals facilitating effective communication.
To provide general secretarial support to the clinical team.
To undertake a variety of administrative duties to assist the clinical and management team.
Person Specification
Experience
Essential
- Practical experience of working with others, Experience of using own initiative, Experience of customer service
Desirable
- Practical experience of liaising with other health care professionals, Practical experience of SystmOne computerised system, Medical Terminology Training, Experience of working in a healthcare setting processing referrals and care plans
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent
Desirable
- RSA II Word Processing/Information Technology or equivalent European Computer Driving Licence (ECDL) NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (Written and Oral), Strong IT & Keyboard skills, Competent in the use of Office and Outlook, Attention to detail, High level of organisational skills and effective time management, Committed to patient care and able to empathise with a wide variety of patients, Ability to work without direct supervision and determine own workload priorities, Problem solving skills, Interpersonal skills, Willingness to develop and learn new skills, Ability to follow policy and procedure and work to deadlines
Desirable
- Produce Agendas and Minute Taking, Patient services experience in a GP environment
Person Specification
Experience
Essential
- Practical experience of working with others, Experience of using own initiative, Experience of customer service
Desirable
- Practical experience of liaising with other health care professionals, Practical experience of SystmOne computerised system, Medical Terminology Training, Experience of working in a healthcare setting processing referrals and care plans
Qualifications
Essential
- Good standard of education to GCSE standard or equivalent
Desirable
- RSA II Word Processing/Information Technology or equivalent European Computer Driving Licence (ECDL) NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (Written and Oral), Strong IT & Keyboard skills, Competent in the use of Office and Outlook, Attention to detail, High level of organisational skills and effective time management, Committed to patient care and able to empathise with a wide variety of patients, Ability to work without direct supervision and determine own workload priorities, Problem solving skills, Interpersonal skills, Willingness to develop and learn new skills, Ability to follow policy and procedure and work to deadlines
Desirable
- Produce Agendas and Minute Taking, Patient services experience in a GP environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
