Job summary
We are looking for an individual who is flexible, hard-working and has excellent communication and teamworking skills to work within our busy GP Practice team at Field Road Surgery.
Previous GP reception and or knowledge of SystmOne would be beneficial, however full in house training will be provided. Ideally you should have previous experience in a customer service environment.
Full time or part time hours are available, covering core hours between 08:00 - 18:00.
Main duties of the job
- Welcome Patients
and visitors to the practice
- Assist Patients
on the phone, electronically and in person
- Help to maintain
the safety and comfort of Patients
- Maintain records of appointments, financial transactions and other administrative duties
- Keep Patient
records accurate and up to date
- Take part in
recalls for Patient health checks
- Maintain skills and undertake
such training and development as may from time-to-
time be required to maintain personal competency
- Participate in all
activities required by CQC registration
About us
We pride ourselves in nurturing a friendly, informal and supportive environment in which to work, whilst ensuring we provide high quality patient centered care.
We aim to continue and build on our vision to be a community hub. We have robust forward thinking plans in which to develop the needs of the surgery and the community. We welcome and involve members of the community in developing this plan and maintaining sustainability of a viable service.
We strive to provide excellent patient care whilst making the best use of the available resources. We aim to provide holistic care whilst integrating the whole community and empowering patients to have an active interest in their own health and well-being.
We take pride in encouraging staff to develop and reach their full potential by creating a positive learning environment.
Job description
Job responsibilities
- Greet Patients in person,
working to put them at ease and giving any explanations
within your competency
- Signpost Patients to the correct service
to ensure that they receive
the right care first time
- Make and change
appointments as required
- Work with the Practice
information recording systems
and computer systems
in maintaining clinical records.
- Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
- Report all significant events,
including near misses
for inclusion in the Practice Risk Register
- Practice the highest standards of confidentiality when dealing with all aspects
of Patient information
- Participate in activities required
to assess compliance with CQC Fundamental Standards
- Participate in the maintenance of the complaints system at Field Road Surgery and in
resolving complaints to improve service
- Use all equipment in accordance with published instructions and guidelines
- Report any faults or safety worries
with equipment and premises
- Open and distribute Field Road Surgery post both on paper and electronically
- Process repeat
prescription requests
- Assisting Patients
with registrations and processing the paperwork
- Completing all Patient information in electronic and/or
paper records
- Maintain Patient
electronic medical records
- Accessing relevant Patient information when
required
- Daily preparation and close down of consulting rooms
- Ensure consulting rooms are stocked with the necessary
equipment, information and forms to enable
clinics to proceed
without interruption
- Maintain and encourage adequate
security measures, ensuring
all consulting rooms are locked
when not in use
- Maintain the Health and Safety of all staff,
Patients and visitors
- Participate in regular reviews
of personal development plans
- Undergo further
training as required
by Field Road Surgery
- The post holder will,
if required to do so, obtain, process
and/or use information inline with the GDPR
requirements
- To
maintain information notice
board in line
with national/local health
promotion campaigns
- To attend
relevant meetings as required
- To immediately report any
safeguarding or compliance concerns
Job description
Job responsibilities
- Greet Patients in person,
working to put them at ease and giving any explanations
within your competency
- Signpost Patients to the correct service
to ensure that they receive
the right care first time
- Make and change
appointments as required
- Work with the Practice
information recording systems
and computer systems
in maintaining clinical records.
- Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
- Report all significant events,
including near misses
for inclusion in the Practice Risk Register
- Practice the highest standards of confidentiality when dealing with all aspects
of Patient information
- Participate in activities required
to assess compliance with CQC Fundamental Standards
- Participate in the maintenance of the complaints system at Field Road Surgery and in
resolving complaints to improve service
- Use all equipment in accordance with published instructions and guidelines
- Report any faults or safety worries
with equipment and premises
- Open and distribute Field Road Surgery post both on paper and electronically
- Process repeat
prescription requests
- Assisting Patients
with registrations and processing the paperwork
- Completing all Patient information in electronic and/or
paper records
- Maintain Patient
electronic medical records
- Accessing relevant Patient information when
required
- Daily preparation and close down of consulting rooms
- Ensure consulting rooms are stocked with the necessary
equipment, information and forms to enable
clinics to proceed
without interruption
- Maintain and encourage adequate
security measures, ensuring
all consulting rooms are locked
when not in use
- Maintain the Health and Safety of all staff,
Patients and visitors
- Participate in regular reviews
of personal development plans
- Undergo further
training as required
by Field Road Surgery
- The post holder will,
if required to do so, obtain, process
and/or use information inline with the GDPR
requirements
- To
maintain information notice
board in line
with national/local health
promotion campaigns
- To attend
relevant meetings as required
- To immediately report any
safeguarding or compliance concerns
Person Specification
Qualifications
Essential
- A good standard of General Education including English and maths at GCSE C or above (or equivalent)
Desirable
- Recognised qualification for example an NVQ relating to customer service or administration
Experience
Essential
- Working as part of a team
- Experience working in a customer/client/patient facing role
- Prioritisation of tasks
- Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
Desirable
- Relevant experience within a GP Practice
- Understanding the role of CQC
Skills
Essential
- Good understanding of information technology
- Use of Excel, word and office applications
- English Language, both spoken and written
- Maintaining accurate records and databases
- Good communication skills, in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Person Specification
Qualifications
Essential
- A good standard of General Education including English and maths at GCSE C or above (or equivalent)
Desirable
- Recognised qualification for example an NVQ relating to customer service or administration
Experience
Essential
- Working as part of a team
- Experience working in a customer/client/patient facing role
- Prioritisation of tasks
- Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
Desirable
- Relevant experience within a GP Practice
- Understanding the role of CQC
Skills
Essential
- Good understanding of information technology
- Use of Excel, word and office applications
- English Language, both spoken and written
- Maintaining accurate records and databases
- Good communication skills, in person, on the phone and in writing
- A flexible approach and an ability to demonstrate empathy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
