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Thurleigh Road Practice

Medical Secretary

The closing date is 30 August 2025

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Job summary

We are looking for an enthusiastic and self-motivated Medical Secretary to join our friendly practice team.

The ideal candidate would have experience of using EMIS system, good sound knowledge of medical terminology, and have worked as a Medical Secretary within the NHS.

You must be accurate, have good communication skills, be a team player, and also be able to work flexibly in the absence of colleagues.

Main duties of the job

Key Responsibilities

  • Provide efficient copy typing and word processing for GPs, health professionals, and the wider team, including letters, reports, minutes, referrals, and care plans.
  • Book appointments and referrals, using the E-Referral Service where possible, and track follow-up actions.
  • Maintain accessible and secure filing and administrative systems in line with GDPR and practice protocols.
  • Handle incoming and outgoing calls, taking messages and responding to queries appropriately.
  • Update patient records, care plans, and referral notes accurately and promptly.
  • Act as a key contact for patients with complex needs, coordinating care across services.
  • Check the internal portal daily for updates and ensure relevant actions are completed.
  • Organise meetings, prepare agendas and documents, take minutes, and follow up on actions.
  • Build relationships with local health and community services, attending relevant meetings.
  • Verify all two-week wait referrals are received by hospitals and escalate delays.
  • Gather statistics, reports, and data for management and quality improvement.
  • Provide cover for absent secretarial staff to ensure service continuity.
  • Greet and direct patients and visitors professionally, offering support and signposting to services.

About us

We are a busy practice with a list size of 14,300 patients. You would be joining a friendly Medical Secretarial team within our Admin Department.

Details

Date posted

11 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3244-25-0004

Job locations

88A Thurleigh Road

Balham

London

SW12 8TT


Job description

Job responsibilities

Key Responsibilities

  • Type letters, reports, minutes, referrals, and care plans quickly and accurately.

  • Book appointments and make referrals, using the E-Referral Service where possible, and follow up on actions.

  • Keep filing systems tidy, secure, and easy to use, following GDPR rules.

  • Answer and make calls, take messages, and deal with queries politely.

  • Keep patient records and care plans up to date.

  • Help patients with ongoing or complex needs by coordinating their care with the right people and services.

  • Check the staff portal daily for updates and complete any tasks.

  • Organise meetings, prepare papers, take notes, and make sure agreed actions are done.

  • Build good relationships with local health and community services and attend meetings when needed.

  • Check all urgent (two-week wait) referrals have been received by hospitals and chase up if not.

  • Collect and prepare information for reports and quality checks.

  • Cover for secretarial staff when they are off.

  • Welcome and guide patients and visitors, keeping information private and acting professionally.

Job description

Job responsibilities

Key Responsibilities

  • Type letters, reports, minutes, referrals, and care plans quickly and accurately.

  • Book appointments and make referrals, using the E-Referral Service where possible, and follow up on actions.

  • Keep filing systems tidy, secure, and easy to use, following GDPR rules.

  • Answer and make calls, take messages, and deal with queries politely.

  • Keep patient records and care plans up to date.

  • Help patients with ongoing or complex needs by coordinating their care with the right people and services.

  • Check the staff portal daily for updates and complete any tasks.

  • Organise meetings, prepare papers, take notes, and make sure agreed actions are done.

  • Build good relationships with local health and community services and attend meetings when needed.

  • Check all urgent (two-week wait) referrals have been received by hospitals and chase up if not.

  • Collect and prepare information for reports and quality checks.

  • Cover for secretarial staff when they are off.

  • Welcome and guide patients and visitors, keeping information private and acting professionally.

Person Specification

Experience

Essential

  • Essential Criteria
  • Experience using the EMIS clinical system.
  • Previous use of the eRS (Electronic Referral Service) pathway.
  • Previous NHS experience applicants from both primary and secondary care will be considered.
  • Strong written and spoken communication skills, including accurate typing.
  • Good working knowledge of Microsoft Office, especially Word and Excel.

Qualifications

Essential

  • Knowledge of medical terminology
Person Specification

Experience

Essential

  • Essential Criteria
  • Experience using the EMIS clinical system.
  • Previous use of the eRS (Electronic Referral Service) pathway.
  • Previous NHS experience applicants from both primary and secondary care will be considered.
  • Strong written and spoken communication skills, including accurate typing.
  • Good working knowledge of Microsoft Office, especially Word and Excel.

Qualifications

Essential

  • Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thurleigh Road Practice

Address

88A Thurleigh Road

Balham

London

SW12 8TT


Employer's website

https://www.thurleighroadpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Thurleigh Road Practice

Address

88A Thurleigh Road

Balham

London

SW12 8TT


Employer's website

https://www.thurleighroadpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Monika

swlicb.thurleighroadpractice@nhs.net

02086753521

Details

Date posted

11 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3244-25-0004

Job locations

88A Thurleigh Road

Balham

London

SW12 8TT


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