Job summary
Woodseats Medical Centre is looking for an enthusiastic, hard working people to join their Reception team for approximately 25 hours per week, split over 5 days.
This is a very varied role which requires excellent customer service and a willingness to learn.
Please note, previous appplicants need not apply
Main duties of the job
Key Duties and Tasks: Receiving patients in a welcoming manner; answering the telephone, dealing with enquiries, making appointments and receiving prescription requests; scanning letters; giving support to clinical staff including occasionally acting as a chaperone; undertaking other reception and administrative duties as assigned.
Please note, this job requires extensive use of computers, so requires a high level of IT literacy.
This list is not exhaustive.
About us
We are a six GP Partner Practice with a practice population over 12,700 patients and this is increasing.
We are a high achieving QOF Practice with an emphasis on providing individual personalised tailored care to our patients many of whom we have looked after since childhood. We strive to offer the best care available to our patient population meeting our vision of:
"Always striving to provide the highest quality of health care and support to our local community"
"Each and every patient matters"
Job description
Job responsibilities
- To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others for a minimum of 25 hours per week. We require a high level of flexibility to ensure we have adequate cover throughout the week.
- To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis
- To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the practice and patients
- Greet patients and visitors to the practice
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols
- Respond and/or redirect all patient and visitor requests accordingly
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
- Registering new patients and temporary residents
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets, forms, sample bottles etc as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
- Undertake administration tasks as allocated by the Patient Services Sepervisors and Management team.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
- Check emails on a daily basis
- Regularly check tasks and notification on SystmOne
- This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Management team.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
- The post-holder must be understanding and approachable to patients and able to respond to patient requests
- The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines
- The post-holder must clearly understand the importance of maintaining patient and data confidentiality
Job description
Job responsibilities
- To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others for a minimum of 25 hours per week. We require a high level of flexibility to ensure we have adequate cover throughout the week.
- To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis
- To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the practice and patients
- Greet patients and visitors to the practice
- Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols
- Respond and/or redirect all patient and visitor requests accordingly
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
- Registering new patients and temporary residents
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets, forms, sample bottles etc as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
- Undertake administration tasks as allocated by the Patient Services Sepervisors and Management team.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes)
- Check emails on a daily basis
- Regularly check tasks and notification on SystmOne
- This job description is not exhaustive and may be adjusted periodically after review. You will also be expected to carry out any other reasonable duties, which may be allocated by the Practice Management team.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
- The post-holder must be understanding and approachable to patients and able to respond to patient requests
- The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines
- The post-holder must clearly understand the importance of maintaining patient and data confidentiality
Person Specification
Qualifications
Essential
- GCSE Grade C or above in English and Maths or equivalent
- IT literate
- Previous customer service experience
- Previous experience dealing with a high volume of telephone calls
- Experience of working in a busy environment
- Excellent communication and interpersonal skills, both written and verbal
- Needs to have excellent attention to detail and a methodical approach to challenges
- Ability to work on own initiative and in a team
- Willingness to develop new skills and undertake training
- Approachable, flexible and caring attitude
- Ability to work accurately and effectively as directed
Desirable
- Previous experience as a medical receptionist is desirable
- Previous experience working on SystmOne is desirable
- Customer Service or Business Administration qualification
Person Specification
Qualifications
Essential
- GCSE Grade C or above in English and Maths or equivalent
- IT literate
- Previous customer service experience
- Previous experience dealing with a high volume of telephone calls
- Experience of working in a busy environment
- Excellent communication and interpersonal skills, both written and verbal
- Needs to have excellent attention to detail and a methodical approach to challenges
- Ability to work on own initiative and in a team
- Willingness to develop new skills and undertake training
- Approachable, flexible and caring attitude
- Ability to work accurately and effectively as directed
Desirable
- Previous experience as a medical receptionist is desirable
- Previous experience working on SystmOne is desirable
- Customer Service or Business Administration qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
