Job summary
To enable our practice to grow and develop, we are looking for the following person to join our Practice.
Experienced Healthcare Assistant providing 30-37.5 hours per week.
Hours may include some weekdays until 20:00 and some weekends.
Applicants should possess aprpriate care qualifications and be able to work as part of a team as well as lone working.
Amongst other things, we are looking for people who have:
- Excellent patient-centered care skills
- Excellent communication skills and a confident manner
- A great team work ethos
- Common sense
- A willingness to learn
- The ability to remain calm under pressure
- The ability to work to deadlines
- A flexible and adaptable approach
- A full driving licence and access to a vehicle
- Ideally worked in general practice using the EMIS clinical system
In return you will receive an excellent remuneration package, staff uniform, comprehensive induction and regular supervision. Our Senior Management Team places great value on all our staff and fosters an environment where staff are encouraged to participate, grow and develop. Additionally, Harborne has fantastic amenities and public transport network and free parking is available for practice staff. Harborne Medical really is a great place to work.
Main duties of the job
Clinical Duties
- New patient health checks
- Smoking cessation
- Routine and 24-hour BP monitoring
- Simple wound care and dressings
- Removal clips/sutures
- BMI checks
- Urinalysis
- Venepuncture
- Assist in minor ops and coil clinics
- Ear syringing
- NHS and new patient health checks
- Preparation and processing of samples
- Administer B12, flu and pneumococcal vaccinations
- Carry out ECGs
- Support the practice nurse with health promotion programmers, delivering opportune health promotion where appropriate.
- Support the practice nurse with the management of chronic disease clinics and other agreed areas of care within scope of the role
- Carry out baseline observations, recording findings accurately
- Act as a chaperone as required
Clerical duties
- Input of general data and clinical information onto electronic patients records
- Checking calibration due dates for medical equipment
- Stock taking and ordering supplies of clinical/medical equipment
- Restocking of clinical rooms as required
- Dealing with telephone enquiries as appropriate
- Referral of patients to other medical or administrative personnel and voluntary agencies when appropriate
- Preparation of equipment for testing and servicing
- Source and maintain relevant information leaflets and literature for patient displays
About us
Harborne Medical Practice is a lively, modern and well established teaching practice in the center of Harborne. As well as excellent general practice and nursing provision, our services also include Hub provision for our PCN, Phlebotomy and minor surgery, along with specialist clinics for conditions such as Asthma and Diabetes, to name but a few. We are part of the Harborne PCN and have a fantastic family-friendly staff team consisting of 7 partners, 7 salaried GP's, 30 administrative, Secretarial and Nursing staff and have approximately 16,000 patients on our list. Our great clinical team is supported by a number of Allied Health Professionals, including GP Assistant, Physiotherapists, Mental Health Practitioners, Social Prescriber, Health and Wellbeing Coach and Clinical Pharmacists.
Our lovely practice has expanded in the last few years, with the addition of 8 clinical spaces and an IT Suite and the practice can now offer 20 clinical rooms. We are known for our modern, progressive approach to both the provision of patient care and support for our staff team. We see ourselves as highly innovative, taking great pride in everything we do and are rated 'Good' by CQC.
Job description
Job responsibilities
Clinical Duties
- New patient health checks
- Smoking cessation
- Routine and 24-hour BP monitoring
- Simple wound care and dressings
- Removal clips/sutures
- BMI checks
- Urinalysis
- Venepuncture
- Assist in minor ops and coil clinics
- Ear syringing
- NHS and new patient health checks
- Preparation and processing of samples
- Administer B12, flu and pneumococcal vaccinations
- Carry out ECGs
- Support the practice nurse with health promotion programmers, delivering opportune health promotion where appropriate.
- Support the practice nurse with the management of chronic disease clinics and other agreed areas of care within scope of the role
- Carry out baseline observations, recording findings accurately
- Act as a chaperone as required
Clerical duties
- Input of general data and clinical information onto electronic patients records
- Checking calibration due dates for medical equipment
- Stock taking and ordering supplies of clinical/medical equipment
- Restocking of clinical rooms as required
- Dealing with telephone enquiries as appropriate
- Referral of patients to other medical or administrative personnel and voluntary agencies when appropriate
- Preparation of equipment for testing and servicing
- Source and maintain relevant information leaflets and literature for patient displays
General Duties
- Manage own workload effectively within the practice clinic times
- Ensure all clinical rooms are adequately stocked and prepared for each session
- Work as an integral part of the practice nursing team
- Assist clinicians to provide a high standard of care for the practice population within the scope of practice policies, procedures and guidelines.
- Provide care which meets QOF targets and other contractual obligations
- Attend relevant clinical educational meetings as required
- Comply at all times with relevant legislation, policy and procedure
Quality:
- Provide care which reflects the practice mission: Best Care, Best Place, Best Time,
- Strive to develop the Practice and maintain quality at all times
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions
- Contribute to the effectiveness of the team by making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Make effective use of training to update knowledge and skills
- Participate in audit where appropriate
Communication:
- Communicate effectively with all stakeholders, complying with confidentiality and data protection legislation
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Explain clinical procedures to patients clearly in order to obtain informed consent
- Document written and electronic information accurately and professionally
Health & Safety:
- Maintain general tidiness and cleanliness of treatment rooms
- Ensure clinical fridges are cleaned routinely in accordance with relevant guidance
- Assist in promoting and maintaining own and others health, safety and security as defined in the Practice Health & Safety Policy and related documents
- Use personal security systems within the workplace according to Practice guidelines
- Follow safe Lone Working procedures
- Identify risks involved with work activities and work in a manner to safely manage these
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Participate and comply with training around key aspects of the role, i.e., management of sharps, spillages, etc.
Equality and Diversity:
- Support the equality, diversity and rights of patients and other stakeholders
- Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
- Respect the privacy, dignity, needs and beliefs of patients and other stakeholders
- Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development:
- Participate in any training identified by the Practice
- Participate in regular supervisions and an annual appraisal
- Take responsibility for own development, learning and performance and maintaining any records associated with this
- Assist in the evaluation of current practice and service provision by participating in the collection of data, clinical audit and user satisfaction surveys
- Demonstrate skills and activities to others undertaking similar work, acting as a role model
- Assist in the induction of new staff members
- Recognise the limitations of own scope of knowledge and practice and be aware of when to refer to senior member of staff
Other Duties and Responsibilities
In line with practice changes and service demands, Health Care Assistants are expected to demonstrate a flexible approach to working practices and may be asked to assume other responsibilities consistent with their level of competence in order to meet service needs.
Job description
Job responsibilities
Clinical Duties
- New patient health checks
- Smoking cessation
- Routine and 24-hour BP monitoring
- Simple wound care and dressings
- Removal clips/sutures
- BMI checks
- Urinalysis
- Venepuncture
- Assist in minor ops and coil clinics
- Ear syringing
- NHS and new patient health checks
- Preparation and processing of samples
- Administer B12, flu and pneumococcal vaccinations
- Carry out ECGs
- Support the practice nurse with health promotion programmers, delivering opportune health promotion where appropriate.
- Support the practice nurse with the management of chronic disease clinics and other agreed areas of care within scope of the role
- Carry out baseline observations, recording findings accurately
- Act as a chaperone as required
Clerical duties
- Input of general data and clinical information onto electronic patients records
- Checking calibration due dates for medical equipment
- Stock taking and ordering supplies of clinical/medical equipment
- Restocking of clinical rooms as required
- Dealing with telephone enquiries as appropriate
- Referral of patients to other medical or administrative personnel and voluntary agencies when appropriate
- Preparation of equipment for testing and servicing
- Source and maintain relevant information leaflets and literature for patient displays
General Duties
- Manage own workload effectively within the practice clinic times
- Ensure all clinical rooms are adequately stocked and prepared for each session
- Work as an integral part of the practice nursing team
- Assist clinicians to provide a high standard of care for the practice population within the scope of practice policies, procedures and guidelines.
- Provide care which meets QOF targets and other contractual obligations
- Attend relevant clinical educational meetings as required
- Comply at all times with relevant legislation, policy and procedure
Quality:
- Provide care which reflects the practice mission: Best Care, Best Place, Best Time,
- Strive to develop the Practice and maintain quality at all times
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions
- Contribute to the effectiveness of the team by making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Make effective use of training to update knowledge and skills
- Participate in audit where appropriate
Communication:
- Communicate effectively with all stakeholders, complying with confidentiality and data protection legislation
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Explain clinical procedures to patients clearly in order to obtain informed consent
- Document written and electronic information accurately and professionally
Health & Safety:
- Maintain general tidiness and cleanliness of treatment rooms
- Ensure clinical fridges are cleaned routinely in accordance with relevant guidance
- Assist in promoting and maintaining own and others health, safety and security as defined in the Practice Health & Safety Policy and related documents
- Use personal security systems within the workplace according to Practice guidelines
- Follow safe Lone Working procedures
- Identify risks involved with work activities and work in a manner to safely manage these
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Participate and comply with training around key aspects of the role, i.e., management of sharps, spillages, etc.
Equality and Diversity:
- Support the equality, diversity and rights of patients and other stakeholders
- Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
- Respect the privacy, dignity, needs and beliefs of patients and other stakeholders
- Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development:
- Participate in any training identified by the Practice
- Participate in regular supervisions and an annual appraisal
- Take responsibility for own development, learning and performance and maintaining any records associated with this
- Assist in the evaluation of current practice and service provision by participating in the collection of data, clinical audit and user satisfaction surveys
- Demonstrate skills and activities to others undertaking similar work, acting as a role model
- Assist in the induction of new staff members
- Recognise the limitations of own scope of knowledge and practice and be aware of when to refer to senior member of staff
Other Duties and Responsibilities
In line with practice changes and service demands, Health Care Assistants are expected to demonstrate a flexible approach to working practices and may be asked to assume other responsibilities consistent with their level of competence in order to meet service needs.
Person Specification
Qualifications
Essential
- 1. Good standard of general education, including English and Math.
- 2. Care certificate/minimal Level 2 Vocational care qualification.
Desirable
- 1. Level 3 Vocational Care qualification
- 2. Business administration qualification
Experience
Essential
- Experience within a health care setting
- Blood pressure taking
- Urinalysis
- Venepuncture
- NHS health checks
- New patient health checks
- Removal clips/sutures
- Use of IT packages, such as Word, Outlook
- Carry out all administrative duties related to the role
- Use of clinical systems
Desirable
- Previous Primary Care experience
- Injections in line with PGSs / PSDs
- ECGs
- Simple wound care
- Ear syringing
- Experience of supporting people / families / carers in a similar role
- Warfarin INR monitoring in house and in community
- Assisting in minor operations
- Assisting in coil clinics
- Use of EMIS clinical system
- Use searches to identify patient cohorts
- Use of Ardens templates
- Processing patient related correspondence
Person Specification
Qualifications
Essential
- 1. Good standard of general education, including English and Math.
- 2. Care certificate/minimal Level 2 Vocational care qualification.
Desirable
- 1. Level 3 Vocational Care qualification
- 2. Business administration qualification
Experience
Essential
- Experience within a health care setting
- Blood pressure taking
- Urinalysis
- Venepuncture
- NHS health checks
- New patient health checks
- Removal clips/sutures
- Use of IT packages, such as Word, Outlook
- Carry out all administrative duties related to the role
- Use of clinical systems
Desirable
- Previous Primary Care experience
- Injections in line with PGSs / PSDs
- ECGs
- Simple wound care
- Ear syringing
- Experience of supporting people / families / carers in a similar role
- Warfarin INR monitoring in house and in community
- Assisting in minor operations
- Assisting in coil clinics
- Use of EMIS clinical system
- Use searches to identify patient cohorts
- Use of Ardens templates
- Processing patient related correspondence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
