Business Manager

Job description

Job responsibilities

Premier Medical Centre Wembley

About Premier Medical Centre

Premier Medical Centre (PMC) is a progressive, digitally focused GP practice serving a list size of 14,500 patients in Wembley. We pride ourselves on innovation, efficiency, and high-quality patient care.

PMC is home to GP Automate, a GP-built automation system that transforms workflow efficiency, allowing clinicians and administrative teams to focus on delivering excellent care. We also pioneered the regions Drive-Through Flu Clinics, demonstrating our commitment to proactive, modern healthcare delivery.

We are seeking a dynamic Business Manager to lead operations, drive growth, enhance business performance, and support the strategic development of the organisation.

Key Responsibilities

1. Operations & Leadership

- Oversee daily operational performance to ensure smooth delivery of patient services and administrative functions.

- Design, implement and optimise business strategies, workflows, and procedures.

- Work closely with the CEO and management team to set and monitor goals for performance, quality, and growth.

- Lead weekly management meetings, prepare agendas, track actions, and ensure follow-through.

- Maintain and update all operational policies, ensuring alignment with the practice vision and regulatory requirements.

- Oversee CQC compliance, Information Governance, and ensure EMIS Web and all digital systems meet security standards.

- Ensure all processes are documented, standardised, and technology-enabled.

- Monitor practice performance using KPIs, dashboards, and data insights, ensuring continuous improvement.

- Foster a culture of accountability, collaboration, and innovation across the practice.

2. Strategic Growth & Business Development

- Lead strategies to grow and sustain the business, including patient list growth, improved service delivery, and operational optimisation.

- Identify new business opportunities, income streams, and partnerships across ICB, PCN, and local organisations.

- Drive performance for all contractual areas including QOF, Enhanced Services, LES, DES, IIF, Diabetes Level 1 and others.

- Write and submit business cases, bids, and proposals for funding, innovation, estates, and digital transformation.

- Analyse service utilisation and identify opportunities to expand clinics, improve efficiency, or introduce new services.

- Strengthen external relationships with PCN, NWL ICB, NHS PS, local partners, and commissioners.

- Support long-term organisational strategy with the CEO, ensuring sustainability and competitiveness.

3. Human Resources & Workforce Development

- Support staff development through coaching, mentorship, and constructive feedback.

- Lead on workforce planning and help design the right staffing structure to meet future needs.

- Strengthen recruitment, onboarding, and retention processes particularly for reception and clinical support teams.

- Monitor team performance using KPIs, structured reviews, and digital metrics.

- Promote a positive working culture focused on quality, teamwork, and accountability.

4. Finance & Performance

- Monitor financial performance, KPIs, activity data, and income streams.

- Work with management to maximise revenue and reduce avoidable costs.

- Support budget planning, forecasting, and financial analysis.

- Identify and deliver operational improvements that support financial sustainability.

5. Information Management & Technology

- Enhance EMIS Web usage through optimisation of searches, protocols, templates, concepts, and automated workflows.

- Lead digital transformation projects and adoption of health technologies.

- Support and train staff in using IT systems effectively.

- Ensure data accuracy standards and coding quality across the practice.

- Liaise with the ICB on IT procurement, funding opportunities, and digital programmes.

- Strengthen the practices online presence via Google, NHS.uk, and social media channels.

- Develop and implement a simple but effective digital communications strategy to improve patient engagement.

Key Qualities & Skills

- Strong leadership skills with the ability to motivate and develop teams.

- Excellent communication skills, both written and verbal.

- Confident decision-maker who can manage competing priorities with ease.

- Analytical and financially aware, able to interpret data to drive smart business decisions.

- Highly proficient in digital tools, especially EMIS Web, including advanced functions.

- Innovative, tech-enabled problem solver with a growth mindset.

- Flexible and adaptable to a fast-paced environment with evolving demands.

Why Work With Us?

- A progressive, supportive, and tech-driven practice.

- A leadership team committed to innovation and staff development.

- Opportunity to shape the future direction of a growing GP practice.

- Exposure to cutting-edge digital health tools including GP Automate.

- A chance to play a central role in transforming patient experience and operational excellence.

Person Specification

Experience

Essential

• - Must have previous experience as a Practice Business Manager in a GP Practice
• - Strong leadership skills with the ability to motivate and develop teams.
• - Excellent communication skills, both written and verbal.
• - Confident decision-maker who can manage competing priorities with ease.
• - Analytical and financially aware, able to interpret data to drive smart business decisions.
• - Highly proficient in digital tools, especially EMIS Web, including advanced functions.
• - Innovative, tech-enabled problem solver with a growth mindset.
• - Flexible and adaptable to a fast-paced environment with evolving demands.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Premier Medical Centre

Address

1st Floor GP Unit

116 Chaplin Road

Wembley

Middlesex

HA0 4UZ

Employer's website

https://www.premiermedicalcentre.nhs.uk/ (Opens in a new tab)